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“Wonderful service!” 5 of 5 stars
Review of Ascott Maillen Shenzhen

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Ascott Maillen Shenzhen
4.0 of 5 Apartment Hotel   |   No.3 Yanshan Road, Shenzhen 518067, China (Shekou)   |  
Hotel website
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Hotel amenities
Special Offer
30th Anniversary 30% Off
Ranked #14 of 1,951 hotels in Shenzhen
Nice, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wonderful service!”
5 of 5 stars Reviewed June 22, 2013

The accomodations could not have been any better. But more importantly, the service were a delight to meet. We look forward to our next visit, to see new friends as well as enjoy a relaxing, wonderful retreat. We love the area and try to visit quite often, this will be our accomodations from now on!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Hong Kong, China
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2013

The hotel location is great. Quiet, and not far from Sea World, and MTR.
Hotel lobby has a great design, and so do the apartments.
We stayed in block 6, which is a bit far from the lobby, and a bit of a walk, but ok.
Although we stayed 3 nights only, it would be a great place to stay on a longer term.
Finding taxis could take a bit, and staff at restaurants don't speak much english.
Breakfast quality could be improved.
Overall a good place.

Room Tip: Block 6 was a bit of a walk from the lobby. So try to request a room on the blocks closer to the lob...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Top Contributor
56 reviews 56 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 13, 2013

The hotel is located in a quiet neighborhood on a hill. Rooms are very clean and comfortable. Hotel staff speaks good English and very helpful. Gym, pool and spa are also clean and well equipped. However, there are no restaurants, cafe or lounge open after 10 PM since it's mostly a service apartment for long term business travelers. If you walk downhill , within 5 mins, you can actually hit a good area with all sorts of restaurants and night clubs. There is a subway station within walking distance too. The district the hotel located however is not a central business area so it takes a bit of a drive to get to Shenzhen center. Given the money value and the quality of the service, I would stay here again.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
Thank you for choosing Ascott Maillen Shenzhen as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

Although our driver found the entrance difficult to find initially, once arrived the service was second to none. Warm welcome at check-in, right through to having to extend our stay another 2 nights.
Excellent location, only a short stroll from the bars and restaurants of sea world and bar street.
Quality rooms with a very comfortable bed (a rarity around here I believe), and very reasonably priced.
Highly recommend!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

A regular, this is a great place to stay. Quiet, clean and great value. Breakfast is good. Location is a little away from the business district, so taxis can be a challenge, particularly when it rains.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
Thank you for your feedback which will be shared with the team at Ascott Maillen Shenzhen. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
1 review
5 of 5 stars Reviewed June 3, 2013

Stayed for 4 nights at the Ascott Maillen as it is very close to the business area. Very clean and nice designed room, not expensive at all. The hotel is quite new and offers a high value for money. Good restaurant and room service, we had a very good time.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HONG KONG
1 review
5 of 5 stars Reviewed May 31, 2013

Ascott Premier Penthouse is a nice place to live. We enjoy staying in the elegant furnished penthouse apartment during our stay between 17-19 May 2013.The environment is very peaceful and the room is very comfotable.We appreciated the nice service they pri=ovide such as calling a taxi, searching the information in the internet, effective room service etc.We all love the big open kitchen. They provide rice cooker, microwave, oven , toaster oven and coffee maker as well as washing machine. We can cook inside the room. Despite of cooking, we also enjoy tasting the good Chinese Dim Sum the Chinedse Resturant nearby. It"s Yummy. Besides, they have a jacuzzi in the bath room, if you feel tired you can take a 15 minutes bath in the jacuzzi, I think you will enjoy very much.Like other hotel, they have indoor swimming pool and gym house. Regarding the aprartment location,it takes aroung 8 to 10 minutes walk to the nesrest MTR station. Therefore, we strongly recommend Ascott Apartment to all of you. And we will bacj.We will bave no reservation to refer your service apartment to our friends. please keep your good work.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, June 25, 2013
Thank you for choosing Ascott Maillen Shenzhen as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ascott Maillen Shenzhen

Address: No.3 Yanshan Road, Shenzhen 518067, China
Phone Number:
Location: China > Guangdong > Shenzhen > Shekou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 1,951 hotels in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ascott Maillen Shenzhen 4*
Official Description (provided by the hotel):
Ascott Maillen Shenzhen is a collection of ten blocks of luxury serviced residences and well-appointed boutique hotel rooms. Designed for international executives and their families, each private apartment is spacious with sophisticated and refined decor. The residence is located in the heart of Shekou's commercial district and offers access to the Maillen Club facilities and restaurants. Also easily accessible are the vast entertainment and commercial venues in the surrounding area like Sea World, New Times Square and Finance Centre. Take the subway from Sea World subway station to downtown Shenzhen or throughout the city and then hop over to Hong Kong using either the Shekou Ferry, or the Hong Kong-Shenzhen Western Corridor, a bridge which links Shenzhen to Hong Kong.Once home, relax in the sauna and take a dip in the indoor heated swimming pool. A welcome alternative to a hotel, the residence provides the opportunity to explore and discover the intricacies of Shenzhen and Hong Kong while indulging in a complete lifestyle experience at Ascott Maillen Shenzhen. ... more   less 
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