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“So so” 3 of 5 stars
Review of The Westin Shenzhen Nanshan

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The Westin Shenzhen Nanshan
5.0 of 5 Hotel   |   No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)   |  
Hotel amenities
Ranked #15 of 1,951 hotels in Shenzhen
Beijing, China
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“So so”
3 of 5 stars Reviewed September 12, 2013

the food of breakfast are not so plenty, and no indoor swimming pool, not good as other starwood hotels in shenzhen. hard to catch a cad from hotel to other places, the receptionist can't recognize the Platinum membership.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, September 12, 2013
Dear Brandonhan, Thank you for posting your feedback from your visit with us. we would like to apologize for the inconveniences you went through at our hotel. we have shared that with our related department for improving in future, We hope to have the pleasure to welcome you back again when you next visit Shenzhen.
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249 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Gujarat, India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 9, 2013

I stayed at the Westin during my visit to Shenzhen to attend a summit. The stay was comfortable as were the rooms. The room was clean and had modern amenities. I was happy with the service from the staff. Well located, so that I could walk around the shopping area on my own. At times, I faced some problem due to the language barrier but a lot of the staff could speak English.
There is free wi-fi access throughout the hotel which was a big boon unlike most hotels in the West.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, September 10, 2013
Dear indiantraveller61, we appreciate you taking the time to post such positive comments- it's always great to hear that our guests enjoy their stay in our hotel . Thank you for your review again, and we look forward to welcoming you back in the future!
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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 29, 2013 via mobile

I stayed here for one night with Park view. At night, you can see firework in your room. Connected with the hotel is a luxury mall with several nice restaurants and big supermarket. I tried Chinese and Japanese restaurants. You can eat there for all three meals in a day. Staff are nice and helpful. We have a special request before we booked the hotel and the manager has done a great job. Thank you. We will come again next time in Shenzhen.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, September 3, 2013
Dear Lkyuki, we appreciate you taking the time to post such positive comments- it's alway great to hear that our guests enjoy themselves during their travels. Thank you for your review again, and we look forward to welcoming you back in the future.
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Brescia, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 24, 2013

It's a very nice hotel, pretty new buildings and well maintained. Rooms are large and modern, service is very good. Really relaxing location close to a shopping center and resort area so pretty good for business and leisure at the same time. Restaurants are pretty good for China, even though they should upgrade in order to reach a more international standard. They offer direct Limo to HK airport which is pretty good.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, August 25, 2013
Dear GiuseppeV, thank you for visiting The Westin Shenzhen Nanshan, we are delight to know you have a wonderful trip in our hotel. We highly appreciate your compliments on hotel location and staff service . We look forward to welcome you back.
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Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 12, 2013 via mobile

I was very pleased with my stay here. The service was great, always someone around to assist with whatever was needed. In terms of location, it was a good spot near a tech office area. From my window I could see the "Window of the World", a theme park of miniature world landmarks (pretty lame execution). The hotel is connected to a large high-end mall with an indoor ice rink. The surrounding neighborhood was ok, not very walkable like much of Shenzhen but there was a little neighborhood behind the hotel of small local shops and street food that was authentic Shenzhen.

First walking into the room I was impressed, modern and clean. The construction was a just bit on the rough side but that can be typical of the locale

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, August 19, 2013
Dear Mario0007,
We appreciate you taking the time to post such positive comments- it's always great to hear that our guests enjoy themselves during their stay. Thank you for your review and we look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 17, 2013

Enojy the swimming pool with my child last weekend, although the swimming not very big enough, but I have a great time in here.

The room provide a nice bed, hotel pround of this mattress, so they also sell the brand of their matress as well.

Holiday Plaza with resturant, high-end supermarket are next to the hotel lobby.

However, the lobby wifi charges should improve-
Most of the hotel in the world, the use of lobby wifi are free of charges.......however Westin Hotel will charge the guest with 90RMB per day

I using my room number & my last name to login the lobby wifi......there is NO showing the charges to notify me (But connecting the wifi in-room, login page show it clearly, RMB20 per hour, & RMB90 per day, so I alert that I will not login in the room)

Finally I find it, it charge me RMB90 on my check out, the front desk staff said I should get the lobby password from concergie and not using my room number to connecting it!!!

This is non-sense that free wifi using when get the password from Concerige but NOT the hotel resident!

I hope hotel should maintain a good system for resident connecting wifi in public area~!

Room Tip: Choose the rooms face to Window of the World, will possible have a free fireworks show at 8:00pm
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, July 22, 2013
Dear sslll, Thank you for visiting in our hotel and spending the time to share your experience with us, regarding to the lobby wifi issue which you mentioned, we have shared that with our related department for improving in future, We hope to have the pleasure to welcome you back again when you next visit Shenzhen. Once again, thanks for choosing The Westin Shenzhen Nanshan.
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Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2013

Stayed in Westin Nanshan in early June. Location of the hotel if you do not need to be in Luohu is excellent. It is connected to a very spiffy shopping mall as well as directly across from the Windows of The World Amusement Park. The Metro system is also at your door step. There is nothing to really fault this hotel. Compared to the to the other 5 Star Hotels like the St. Regis and the Grand Hyatt, this hotel unfortunately feels like a four star in ambience. The rooms were spacious and clean but again, just falls a little short of a 5 star property. Service from the staff in the Executive lounge was excellent. The staff spoke very good English. Recommended if you want to be close to the Windows of The World or doing business in Nanshan. A little far from Luohu.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, July 2, 2013
Dear bgoh1973 , thank you for visiting The Westin Shenzhen Nanshan, we are delight to know you have a wonderful trip in our hotel, your compliments on hotel location and staff service are highly appreciated. we look forward to welcome you back on your next visit.
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Additional Information about The Westin Shenzhen Nanshan

Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#99 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Official Description (provided by the hotel):
The Westin Shenzhen Nanshan ideally located in conjunction of business and recreation area, connected to upscale shopping complex with direct access to subway station. 350 inviting guest rooms and suites offer the signature Heavenly® Bed to ensure you start your day feeling rested and energized. You can unwind in the Heavenly Spa by Westin, recharge with a WestinWorkout, or enjoy free wireless high speed internet access. ... more   less 
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen

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