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“Nice hotel with off location” 3 of 5 stars
Review of The Westin Shenzhen Nanshan

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The Westin Shenzhen Nanshan
5.0 of 5 Hotel   |   No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China (Shenzhen High-tec Industrial Park)   |  
Hotel amenities
Ranked #11 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
Hong Kong
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice hotel with off location”
3 of 5 stars Reviewed November 25, 2012

The hotel is nice with good smell when entering the lobby, standard of Westin. Location is a bit off from city centre, although strong linkage with Shopping mall and train station.
I was upset when you cannot locate a single outside restaurant opening for breakfast, shopping mall was not open yet, and Chinese restaurant in the hotel was not open until noon time.
Room was comfortable, however, the bathroom looks tight with a big bathtub in the centre of bathroom
Nice gym, but changing room inside gym room was small with limited facilities
BED was so good !!!!! Good sleep though!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, November 28, 2012
Dear ML L, thanks for visiting our hotel for your business trip, it’s nice to hear that you enjoy your journey in our hotel. At the same time, our colleagues feel so proud because of they exceed your expectation from your highly appraise. We will keep our service as usual and looking forward to see you again.
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309 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Seattle
Top Contributor
60 reviews 60 reviews
48 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 23, 2012

The hotel was in a bit of an odd location – across from a theme park and attached to a high end mall. I was in a room facing away from the theme park and was not disturbed by any of the outside noise. The room itself was a good size and the Internet access provided good connection speed. The bathroom was on the small side and oddly configured. The shower was a decent size with good water pressure and the sink vanity was large with plenty of room to spread out. However, the walls in the bathroom retracted and the tub was slanted at an angle and cramped the space in front of the vanity. (I would have preferred if the tub was omitted entirely). The bed was very comfortable – typical of a Westin. The breakfast buffet in the a.m. was quite extensive and very good. However, I had a burger for dinner one evening and that was mediocre. (They will only cook meat well done and for my taste that didn’t work for the burger).

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, November 26, 2012
Dear FrequentTraveler1199,thank you for taking the time to share your experience with us,we are glad to heard that you have a wonderful stay with us, we will keep our our service and looking forward to see you soon.
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Israel
Top Contributor
60 reviews 60 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 21, 2012

That you want to come back to.
I was told it is one of the best hotels in Shenzhen, and I am not surprised.
It gives you a very luxurious feeling, all the way from the lobby, to the room decoration.
It is located right across the street from "Window of the World".

Pros:
- Spacious room, very comfortable.
- Free Wi-Fi.
- Breakfast buffet is free and excellent.

Cons:
- The only one I could find is that there is no coffee in the room.

Stayed November 2012, traveled on business
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westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, November 21, 2012
Dear TalMizrahi, Thanks for choosing The Westin Shenzhen Nanshan, and spend your valuable time to share the stay experience with us. We have shared your comments with our team.
Thanks for your feedback again. We would like to provide the excellent service for your next visit, and looking forward to see you soon.
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Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 6, 2012 via mobile

This hotel is in a great location in the nice part of Shenzhen. It is close to the Shenzhen Bay border (to Hong Kong). The rooms are very nice and the service is outstanding.

Try the "shangjing" Japanese restaurant located in the nearby Jingji Baina Guangchang (AKA Kingkey Banner Center). You pay about $30 for an all you can eat Japanese buffet.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, November 20, 2012
Dear CDubChina, thank you for taking the time to share your experience with us,we are glad to heard that you have a wonderful stay with us, we will keep our our service and looking forward to see you soon.
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UK
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

We are a family of four (2 kids, ages 2 years and 8 months) and stayed at the Westin Nanshan for 4 nights at the end of October. We had a lovely deluxe twin room which was attractive and comfortable. The hotel is directly connected to a shopping mall and this proved to be great for getting baby food and snacks for the day. The hotel is situated in a leafy area of Shenzhen, close to some of the major theme parks (Window of the World, Happy Valley and Splendid China are all just a short walk away from the hotel). The service at the hotel was great. The staff speak English, although not all to the same level. A slight misunderstanding at the end was resolved by the manager Mr. Lewis Liu who really exemplifies good service. I'd love to stay at this hotel again!

Room Tip: Westin Nanshan often has weekend family deals, they are a good bargain.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, November 6, 2012
Dear Lella, thanks for spending your time to share your comments from your travel to us. We feel so proud that you have such wonderful stay in our hotel, as well as we shared your feedback to our colleagues from related department who exceeded your expectation during your stay, we will keep our service and looking forward to see you soon.
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A TripAdvisor Member
5 of 5 stars Reviewed October 9, 2012

Service is good, fdinner is good, room is good excep the blanket is too thick for this weather. Will cretainly come back,.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, October 11, 2012
Dear Posted by an, thank you for taking the time to share your experience with us,we are glad to heard that you have a wonderful stay with us, we will keep our our service and looking forward to see you soon.
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east anglia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 7, 2012

Stayed one night at the end of September with my family. The location is next to the 'window to the world' park, and our room overlooked it: which was actually rather nice. Surprisingly, we weren't bothered by any noise. The hotel is also attached to a very modern mall, if that is of interest.

The room was a good size, and although the 'open plan' bathroom is not to everyone's taste, we found it OK. Somewhat irritatingly, one has to put one's key card (or some other card) into a slot by the door to e.g. have the AC remain on. This is rather a cheap move for a hotel that brands itself as 4/5 star. The outside pool is nice looking, but the water was a little chilly.

Our biggest disappointment was with the restaurant. We tried to have dinner there. It was a busy night, but except for one dish, we waited well over an hour without receiving any more food! The manager on duty was apologetic, but still was welcoming (soon to be forlorn) guests without warning them, even as we decided to get up and leave -- this was after he suggested we might want to order room service 2-3 hours later to avoid a wait! We did give them a chance the next day for dim sum, which was not bad, to be fair.

Overall, a decent location, but not outstanding. Free internet is a plus.

tb

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, October 11, 2012
Dear drw1844, Thanks for visiting The Westin Shenzhen Nanshan and taking your time to share your valuable comments to us. regarding to your restaurant experience, we would welcome the opportunity to speak to you in person. Please contact us at Marcom.shenzhen@westin.com. We look forward to hearing from you soon. Thanks
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Additional Information about The Westin Shenzhen Nanshan

Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Shenzhen
#10 Business Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#97 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
Official Description (provided by the hotel):
The Westin Shenzhen Nanshan ideally located in conjunction of business and recreation area, connected to upscale shopping complex with direct access to subway station. 350 inviting guest rooms and suites offer the signature Heavenly® Bed to ensure you start your day feeling rested and energized. You can unwind in the Heavenly Spa by Westin, recharge with a WestinWorkout, or enjoy free wireless high speed internet access. ... more   less 
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen

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