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“Gorgeous Hotel!!!” 4 of 5 stars
Review of Grand Hyatt Shenzhen

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Grand Hyatt Shenzhen
5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)   |  
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Ranked #6 of 2,132 Hotels in Shenzhen
South Africa
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Gorgeous Hotel!!!”
4 of 5 stars Reviewed September 16, 2013 via mobile

We stayed here in July 2012, The decor and overall style of this hotel is almost impossible to beat. The room is one if the best I have stayed in. Top quality finishes, gorgeous linen, out of this world bathroom. The staff is ok, didn't make much of an impression like at some other hotels that I have stayed at but the quality of the rooms totally make up for it! Location wise it's also good. Would definitely stay again!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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406 reviews from our community

Traveler rating
    248
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 9, 2013

Stayed at the Grand Hyatt Shenzhen for 3 night for Business.

A magnificent new hotel with the Lobby on the 54th floor. A state of the art hotel. I found the hotel to be faultless. The lift configuration is confusing however if this is the only fault ! The rooms were spacious, the club lounge for Hyatt Club Guests was lovely with plenty of food selections and the view was incredible from the lobby and rooms. There is an adjacent shopping centre with a great selection of restaurants and shops.

Room Tip: Corner rooms give a better view. Recommend upgrading to the Club Rooms for the Club privelidges.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lexington, Kentucky
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 13, 2013

Have stayed here a number of times in the past few years and have been more than satisfied each time. Definitely an upper end property. Restaurants are outstanding (the Italian place would be considered "finer dining" in must metropolitan areas), the rooms are spacious and well appointed, the gym is among the most complete of any hotel in its market segment (much more complete than the standard executive gym), the Grand Club is simply brilliant.

The staff is welcoming and charming. Asian service is typically great (especially from the POV of tired Western travelers) but this hotel's front line employees seem to want to set a new standard.

The pricing is among the highest for hotels that I would consider in the area but the quality of the stay demands consideration each time I travel through Shenzhen.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 13, 2013

We stayed here over a weekend and were so glad we decided not to do the usual "Shenzhen in a day". The hotel is spacious and we found the staff absolutely excellent, on all the levels we visited (reception, Club, spa, restaurants and rooftop lounge). Nothing was too much trouble. Our room was lovely with two adjoining bedrooms to one living area. I liked the choice of teas in the room and also in the restaurants. We loved the spa and all in all, felt this was a really "super Hyatt". We look forward to returning very soon.

Room Tip: We had a room overlooking the city (the hotel faces city on one side and country on the other). It w...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 6, 2013

We stayed for one night, rather than the usual day trip from Hong Kong and were so glad we did!

After the usual shopping spree, it was so nice to come back to this lovely hotel.

The staff were all so welcoming and helpful. Stayed in a club room with use of the club lounge. Had great Beijing duck at 1881 and late night cocktails in the penthouse bar.

We had facials in the gorgeous spa the next morning before leaving.

Really impressed with the hotel and staff and highly recommend taking the time out to stay here and return home refreshed!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed July 21, 2013

This is a superb hotel located in Shenzhen with views of the downtown area, as well as lookign across over the Hong Kong hinterland. It's surroundings are typical of this boomtown, with Cartier and Tiffany shops in the shopping mall, but a different world also on display.

The hotel is nicely appointed with a great choice of restaurants onsite and within walking distance.

One tip is about the fact that they have the odd Chinese habit of putting the reception on the top floor. Once you're checked in it's possible to take a public elevator to the third floor and then switch to a set of elevators that service all the guest floors.

The penthouse lounge is a nice spot to relax, but bear in mind it's a full service venue - and not some sort of club space as I initially assumed - they don't want you pouring your own drinks!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 17, 2013

Great hotel, amazing views, lovely modern rooms, wonderful restaurant choices, great location, BUT the staff all seems to have just come out from hospitality school. Check in was a bizarre affair where the front desk was not sure if the room was ready or not. Restaurant staff at the Italian restaurant on the first floor seem unsure how I could charge my meal to my room, buffet tables during breakfast n dinner weren't cleared and I had to clear my plates on more than one occasion at each meal. The staff at this hotel just seem to be greenhorns at their job or they weren't trained long enough. But everything else is older full about this hotel.

Stayed July 2013, traveled on business
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Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Shenzhen
#6 Luxury Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#6 Spa Hotel in Shenzhen
#112 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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