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“Staff lacking training” 3 of 5 stars
Review of Grand Hyatt Shenzhen

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Grand Hyatt Shenzhen
5.0 of 5 Hotel   |   No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China (Luohu Port)   |  
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Ranked #3 of 2,160 Hotels in Shenzhen
Certificate of Excellence
Singapore, Singapore
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Staff lacking training”
3 of 5 stars Reviewed July 17, 2013

Great hotel, amazing views, lovely modern rooms, wonderful restaurant choices, great location, BUT the staff all seems to have just come out from hospitality school. Check in was a bizarre affair where the front desk was not sure if the room was ready or not. Restaurant staff at the Italian restaurant on the first floor seem unsure how I could charge my meal to my room, buffet tables during breakfast n dinner weren't cleared and I had to clear my plates on more than one occasion at each meal. The staff at this hotel just seem to be greenhorns at their job or they weren't trained long enough. But everything else is older full about this hotel.

Stayed July 2013, traveled on business
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454 reviews from our community

Traveler rating
    280
    147
    16
    2
    9
See reviews for
18
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168
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 15, 2013 via mobile

Beautiful brand new hotel with incredible views over Shenzhen. Rooms were super luxurious and huge. Amazing buffet in main dining room with a wide variety of Chinese, Japanese, and Western options. Very nice gym.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed June 15, 2013

First time stayed here and was impressed with the quality for the Grand Hyatt. The hotel is only a few years old and attached to the MixC luxury mall which is quite trendy hangout with a few outdoor cafes at ground level. Great for business with one of the best lounges I have seen in the Hyatt fleet.

Location: Good location close to MixC luxury mall and in walking distance of the Lowu tourist area. Right along the border with Hong Kong and some of the rooms have great views of rural part of Hong Kong along the border.

Room: Spacious, nice, and clean. Great for Grand Hyatt standards. It is definitely geared towards couples and romance with the rain shower and bathtub in the middle of the room. They have the cloud glass technology if you want privacy though. Marble floors and bed is very comfortable.

Facilities: It's another one of these high floor hotels where you go to a top floor lobby and then down to lower floors for the rooms. Lobby design and floor to ceiling window views are pretty nice. Club lounge is one of the best I've stayed in Hyatt in the region with a long cocktail hour from 530-830pm with quality food. No need to go out for dinner. The outdoor pool is a very nice touch with a bit of tropical feel to it. Not big, but great for laps. The gym and jacuzzi looked very nice as well.

F&B: I stuck to the lounge as there was a lot of choice, but was told the French restaurant and the breakfast were very good. Breakfast in the lounge was nice and more private. Good selection there as well.

Service: Good, but probably not as proactive as I would have expected from other Hyatts.

Summary: One of the best Grand Hyatts I've stayed in the region, and a great high-end base for cross boarder area or doing business in downtown.

Room Tip: Rooms facing HK border offer nice natural view
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
394 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 stars Reviewed June 4, 2013 via mobile

Te bizarre starts as you get in and are escorted to the 33rd floor for checkin. Once done, you get a room that you actually have to go DOWN to! To get to restaurants, you have to go back up to the lobby floor (which is above your room) only to take another set of elevators to go eat. Very strange setup, not sure why the lobby can't be where it belongs, at the entry point to the hotel.
Aside from the weirdness, the rooms are great, service exceptional, the Steak Restaurant upstairs perfect, overall a very pleasant experience. Unless you're on a budget, as this place is way overpriced for the location, but I suppose rent in a Brequet Burberry Prada district is pretty high...

Stayed June 2013
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brisbane
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 4, 2013

stayed here in early May, mainly for business, and as my wife accompanied me we took some extra time to enjoy the Hotel and the surrounding area - neither disappointed us.
The Hotel might not be cheap by Shenzhen standards but for a 5 Star Hotel we considered it a bargain (ie you could not get anything like this in Hong for anywhere near the same price, ie 1480rmb & fees/taxes etc).
as mentioned by another reviewer, the restaurants were also outstanding & worthy of review in their own right - particularly "Belle-Vue" (although the ordering was a little confusing) but a beautiful meal.
all in all a great hotel.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 28, 2013

Unless you are a card carrying Grand Hyatt member best to avoid this hotel if your on a budget. The hotel itself is OK but not worth the ridiculous expense of staying here. I would advise staying in a good Hong Kong hotel and travel in to get the best of both worlds for the same budget.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
132 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed May 24, 2013

Stayed here for three nights. Hard to fault apart from the view clouded with smog. Lovely hotel. Luxurious bed central shower self frosting internal windows block out roller blinds. Excellent. Restaurant in the ground floor deserves its own review. Breakfast served with amazing view. Choice if Asian and western good options.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Shenzhen
#3 Luxury Hotel in Shenzhen
#3 Business Hotel in Shenzhen
#3 Spa Hotel in Shenzhen
#97 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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