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“Pampered” 5 of 5 stars
Review of The Ritz-Carlton, Shenzhen

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The Ritz-Carlton, Shenzhen
5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)   |  
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Ranked #1 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
Scotland, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Pampered”
5 of 5 stars Reviewed September 14, 2013

My husband stayed there for 16 nights on business and I joined him for the two weekends. From check in, everyone was so welcoming, calling me by name and arranging fruit , desserts and chocolates as a surprise treat in the room each evening. The food was excellent too. All of the staff members were helpful. In particular Lena Kwon, Senior Guest Recognition Manager, went the extra mile to make my stay memorable. Hope to return soon!

Room Tip: Ours overlooked the Convention Centre, the other side would have had a better view
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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453 reviews from our community

Traveler rating
    294
    135
    20
    3
    1
See reviews for
13
24
13
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed September 3, 2013

Checked in at this hotel on a Recent Business Trip. The Staff were Courteous & Friendly. The best part was everyone were speaking good English.Internet was fine & the hotel had iPod Docks to listen to Music. When I informed that I've to leave to Hong Kong Airport they arranged a Vehicle. They went out of their way to help us. Really worth Staying here!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

Nice hotel with a good service. Friendly staff with good english was a bonus. Rooms are just alright, nothing special except for the bath which i liked. The bath service was really great.
All and all this is a pleasant hotel but abit expensive. however i would still recommend this hotel to all business travelers as it has easy access to most places in Shenzhen.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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oxford
2 reviews
5 of 5 stars Reviewed August 27, 2013

Stayed at this hotel on a recent business trip and was pleasantly surprised by the staff , the rooms and the food. The staff where friendly at all times and spoke good English which is a bonus in Shenzhen..

The rooms where very spacious and clean and the soaking bath tub was brilliant after a long day in meetings.

Loved the swimming pool couple of floors up as well.

Definitely recommend this hotel for any business travelers.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 20, 2013

This hotel is very overpriced for what it is. they charge 2000+ for a room, 1000+ for a tasteless buffet and still want to charge you for milk for your coffee. Final straw. No perspective at all. Avoid at all costs. And by the way breakfast is extra and there is a building site next door.

Fi A.., London and Shanghai +8613621747314

  • Stayed August 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 17, 2013

So much of this Hotel is very nice i.e., the service, the bar, the pool and the bathrooms but it feels as though it is becoming a little dated. The decor in my room was pretty awful but may appeal to "Chinese mainland" non taste buds, with the frilly lampshades which were truly awful. The coffee shop was good but the Italian restaurant has clearly had better menu's and management, they were far too "friendly", which was really irritating and left an awful impression of the management.

Room Tip: Always get a high floor
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Shanghai, China
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 24, 2013

Everything you expect from a luxury hotel and more. Fantastic rooms, great bathrooms, wonderful service. Gym has high quality equipment. Pool is great.
If this hotel is one of your choices. Go no further - book it today! Wonderful!

Room Tip: All rooms are great - I had 1108 - Fabulous!
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#2 Romantic Hotel in Shenzhen
#105 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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