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“Stunning World-Class Service! Gold-Standard hotel” 5 of 5 stars
Review of The Ritz-Carlton, Shenzhen

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The Ritz-Carlton, Shenzhen
5.0 of 5 Hotel   |   No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China (Civic Center)   |  
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Enjoy Summer with You
Ranked #1 of 2,144 Hotels in Shenzhen
Certificate of Excellence
Lancaster, PA USA
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
176 helpful votes 176 helpful votes
“Stunning World-Class Service! Gold-Standard hotel”
5 of 5 stars Reviewed July 21, 2013 via mobile

I spent one night at the exceptional Ritz-Carlton Shenzen and I will return to Shenzen again next month JUST to experience again the sensational customer service and peaceful, relaxing nature of this property!

High-class, top notch service from Ritz staff the moment you step in the door. And it never lets up.

Breakfast buffet is the largest and best I have ever experienced in my entire life. Delicious and every food you can imagine!

Room was perfect, and the bathroom especially was luxurious.

At night when I arrived back to the hotel tired and hungry for a takeout dinner from a nearby local restaurant a few blocks down the road, the concierge places the call and ordered the food for me. When the restaurant informed us that it was too late at night and hotel delivery was no longer available, the Ritz staff quickly dispatched a concierge staff member to run down the street to pickup my food and then they delivered it right to my room. It is this kind of polished, gold-standard customer service that makes Ritz-Carlton Shenzen among the top three hotels in which I have ever stayed.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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458 reviews from our community

Traveler rating
    297
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Sapporo, Japan
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 13, 2013

Fantasic location near CBD and shopping mall. Room decoration will amazed you. Bathtub is much nicer than the one in JW marriott. Dinner buffet is high quality but the selection is limited. If you never stay at any other Ritz, this one is worth to try at reasonable price compares other properties in Asia.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San luis obispo, California, United States
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 20, 2013

Spent 1 night at this outstanding property and was thoroughly impressed. Ate breakfast at the buffet and it was unbelievable with a plentitude of western and Chinese options. Ate lunch at the Chinese restaurant in one of their very cool and exclusive private rooms and this experience was first class as well.

The room itself is spacious, i measured the bed at being 15-feet in width which is huge. Three TVs in the room, one in sitting area, one in bedroom and one in bathroom. A minor complaint is that the remote control for the tv is very powerful and it would consistently turn on all 3 TVs at once.

Staff was polished and
great...especially the girls on the
Lounge level.

And don't forget about the pool and fitness center which are both as good as it gets for hotel facilities

The best thing is that I get to return in mid July for 5 nights... So get that buffet ready!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 20, 2013

The best place to stay in Shenzhen – particularly when on business. Top quality customer service and general ambience/furnishings/finishes high end; both in the public areas and in particular the rooms. It is an oasis after a long day’s work. Good breakfast selection in buffet includes both Aisian and European options, Italian Restaurant excellent and Locals I dined with told me that the Chinese Restaurant was also excellent. Prices are top end – but so is the quality.
Would recommend – second visit in 6 months.

Stayed June 2013, traveled on business
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 4, 2013 via mobile

Plain and simple this is a hotel of extremely high standards, from the time u check in its just luxury, the management are of a very high calibre, i was greeted by the general manager on a daily basis , breakfast has it all, the italuan restaurant was fanatastic, when in shenzhen ritz carlton will always be my home.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 28, 2013

Another salute to Ritz Carlton's traditional reputation for customer satisfaction! From the front door to the room, and visits to all F & B outlets, we were greeted by "Ladies and Gentlemen"! Unlike most 5-6 Star hotels where customers are merely faces!

We enjoy the Buffet at the cafetaria, food at the Italian restaurants, and service at the Lobby lounge! We were also personally greeted when exiting from the Buffet by General Manager, Menon! When I enquired about Corporate Rates for my company, he presented me with a calling card and assured me that he will ensure I will be directed to the rightful department!

If you are travelling on business or holiday, do try this hotel, if your budget is too limited! It's value for money! And a cliche to the phrase "if you pay peanuts, you get monkeys"! Give yourself a splash once in a while!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hamilton, Bermuda
Top Contributor
61 reviews 61 reviews
51 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 20, 2013

Superior business hotel, large room very well equipped, great bathroom. Staff was absolutely amazing although I had a couple of requests in the middle of the night. The hotel miss a personal touch though a di am not sure I would go back there on a price basis.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Luxury Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Romantic Hotel in Shenzhen
#105 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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