I am a proud platinum member of member rewards, because the hotels of Marriott always provide me stable outstanding service both in hardware and software. I've just stayed one night in Shenzhen JW Marriott, as excepted, I was upgraded to the executive suite as a platinum member's benefit, the suite is quite amazing, especially the fantastic bath tub. The breakfast is very delicious.
However, the service is not so good. The staff in this hotel is not friendly, especially to the Chinese residences. Check-out process costed me around 10 minutes, seems the FO is not very similar with Marriott's system. And also, she missed my platinum arrival gift: 500 points, despite I mentioned it to the FO twice when I check in and check out.
According to the Marriott's platinum member's benefit, I should get 100 bucks compensation. I have called this hotel today morning, but unfortunately, no one contact me and help me get back the points.
- Official Description (provided by the hotel):
- Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Agoda, HotelTravel.com, Hotels.com, Ctrip TA and Marriott so you can book your JW Marriott Hotel Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott Shenzhen