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“Stay Here if you can” 5 of 5 stars
Review of JW Marriott Hotel Shenzhen

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JW Marriott Hotel Shenzhen
5.0 of 5 Hotel   |   No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China (Xiangmi Lake)   |  
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Hotel amenities
Special Offer
FREE Wi-Fi
Ranked #7 of 2,144 Hotels in Shenzhen
Certificate of Excellence
Greensboro, North Carolina, Usa
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Stay Here if you can”
5 of 5 stars Reviewed July 28, 2013

Everything about this hotel makes you want to come back. From the views from your room to the Restaurants, it's a very nice place to stay. The rooms are large and address all the needs of the business traveler....although I did struggle with internet speed. The restaurant buffets are really good, I didn't have to wait even though they were somewhat crowded. I am not a big fan of Chinese food, but found enough Western cuisine to fill me up both for Dinner and Breakfast - and it was delicious as well.

Room Tip: Ask for a room that looks out over the front of the hotel for the best views.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 30, 2013
Dear guest,

Thank you so much for your appreciation on us, we are glad to know that our service have meet your expectations. Our associations are always ready to help if you come up to any problems like the internet things. We will keep improving ourselves and sincerely look forward to your next stay in the coming future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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520 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Rio de Janeiro, RJ
Top Contributor
86 reviews 86 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 18, 2013

Very reasonable price for a JW. High quality, excellent treatment, nice lounge. Very spacious, clean and silent rooms, nice bath tube, high speed internet...what else to say?...It's a JW Marriott...kind of... home for a while...

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 21, 2013
Dear guest,

Thank you so much for your highly appreciation on us, we are so glad to know that our service and facilities have meet your expectations. We will keep improving ourselves and sincerely look forward to your coming back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
98 reviews 98 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 17, 2013

Stayed in an executive room which was nice with a good bathroom although it would have been nice to have had a make up mirror with light and magnification. We had access to the executive lounge which was not as good as I would expect in this quality hotel. Breakfast was rather hit and miss with fruit juices not topped up, no brown bread, no obvious egg menu (we discovered that you could order eggs on our last morning but the poached eggs had no toast and one was soft and the other broken and hard). The French wine which was on offer in the evening disappeared after the first hour! This needs some improvement.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 18, 2013
Dear guest,

Thank you for your precious comments on us, the relating department is being made sure to pay better attention to the problems you've mentioned about. It's our good great honored to serve you, looking forward to your coming back soon!
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Portland, Maine
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 11, 2013

Rooms were clean, set up well, comfortable amd upscale. Staff was very courteous. Wireless access, which I feel is a must for a business traveler was very poor. After two days of struggling with this staff brought a dlink hub. I'd stay there again but would reserve a wireless hub.

Room Tip: The full size shower windows have auto blinds that go down for privacy..
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 14, 2013
Dear guest,

Thank you very much for you comments. It's been our great honor to serve you. As to the wireless hub, you can simply register to be a member of marriott club in the front desk, then you can enjoy a fast speed wifi for free. Sincerely looking forward to your next stay in the coming future!
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Sao Paulo, SP
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 10, 2013

After a long travel to Shenzhen, it was very nice to check-in into this hotel. Very modern facilities and the room was very very comfortable.
Breakfast very good, very good quality of selections. Had food also in the restaurants and they were also very good.
In general the stay at this hotel was very good, but some days after checkout, they charged silently around 5$ with no explanation. Of course denied the charge, found it very disrespectul of them to do this. (such a high quality place like this, does not need to do these things).

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 2, 2013

The location of this property is a bit out of the way but once you get there about 25 mins from Lo Wu you will find its worth the journey. The staff at check in were very polite and helpful. The Executive lounge was ok and the breakfast was fine
My room was lovely and the bathroom was fantastic. I would go back again

Room Tip: High floor and Executive access is a must
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 2, 2013
Dear guest,

Thank you very much for your praising, we are glad to know that you are satisfied with our associations and their service. We will keep improving ourselves to greater service and sincerely look forward to your coming back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Top Contributor
66 reviews 66 reviews
58 hotel reviews
Reviews in 49 cities Reviews in 49 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed June 29, 2013

I stayed at JW Shenzhen for a brief night on a short business trip. Location is very convenient. It's in the center of Futian district and 2 minutes drive after you get off the freeway from the airport. Room is spacious and bed is comfortable. Good breakfast with my choices. I'd stay here again next time.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, June 30, 2013
Dear guest,

Thank you so much for your compliments. We are glad to hear that you have enjoyed your time here. We will continue to work hard towards greater customer sevice. Sincerely look forward to your coming back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#7 Spa Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#86 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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Also Known As:
Jw Marriott Shenzhen

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