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“Value for money” 4 of 5 stars
Review of The Pavilion Hotel

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The Pavilion Hotel
4.5 of 5 Hotel   |   No.4002 Huaqiang North Road, Futian District, Shenzhen 518028, China (Huaqiang North)   |  
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Ranked #25 of 2,143 Hotels in Shenzhen
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
“Value for money”
4 of 5 stars Reviewed 1 week ago

The hotel rooms are ok and clean, food and beverage quality and service in the hotel is not acceptable for a 5 star hotel, slow wifi,
I rated four points only because I get very good price compare other hotels in Shenzhen

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 20, 2014

Check in was easy, the room was clean and large, actually too large for the tv size, but the biggest problem was the wifi connection which worked sometimes. When I called for help the only thing they did was asked if I knew my password which the hotel automatically assigns and is your birth date. The duty manager Nic was unable to help after normal business hours.

Room Tip: free wifi does not work well.
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  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review, January 11, 2015
Thank you for your comment. We apologize for the unhappy experience at our hotel.Your opinions have already conveyed to the relevant departments,and there are highly important for our improvement. We are looking forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2014

Great room and location. Worth the price. Just next to metro exit and the IT street of Huaqiangbei. Could be the best hotel in Futian district.
Only not so good point I can consider is the bathtub. It is a bit shallow and low. Better change it to a bigger one.

Stayed December 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review, January 11, 2015
Thank you for your stay. Your opinions have already conveyed to the relevant departments.The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests. We look forward to your next stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

This time I stay suites, spacious great room, looking out of the window there is the urban landscape. The room has a large LED TV, there are more TV channels to choose from, especially my favorite variety show. In addition, the bathroom has a waterproof TV, you can watch the side while bathing. LANVIN toiletries in the bathroom are also available. Room with a very comfortable bed, I soon fell asleep. This is an excellent hotel, it is recommended.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review, January 11, 2015
Thank you very much for your comments. Welcome to our hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

It's very kind of the reception staff in the hotel. they've learnt of our requests so clearly and exactly cause we used to live here and had records here. Besides, they are willing to upgrade our room. Having buffet in hotel,it's also a good choice for the high-quality food. But I wonder why there is only one free breakfast in one room that shared by two people.

Room Tip: The side facing to the main road has a better view.
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review, December 9, 2014
Thank you for your comment. The Pavilion Hotel Shenzhen is committed to deliver exceptional service to our guests. We look forward to your next stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
5 of 5 stars Reviewed December 5, 2014

This is my first time to stay at this hotel. Entered the lobby, I have seen a lot of beautiful Christmas decorations.Passing through the lobby of the restaurant, the hotel staff with Christmas Hat and boots, their face revealing a smile, full of Christmas atmosphere there. I was pleasantly surprised that the intermediate position in the lobby there is one big and very beautiful Christmas tree. I am very satisfied with this stay at this hotel, and it is very convenient location, next time I will come back to stay.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review, December 9, 2014
Thank you very much for your comments. Welcome to our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shantou, China
1 review
5 of 5 stars Reviewed November 30, 2014

When I arrived at hotel,my original booking of superior room had been sold out. Fortunately,my room was upgraded with city view. So nice!The pillow is big, soft and fragrant.
The breakfast in hotel is abundant and of authentic taste, especially the Peking Noodle. Although the subway is under construction near the hotel so it's not so convinient by taxi but there is a metro station in front of the hotel. Even I lived there for two days,I hope for next visit.
Thank you for all your warm service.

Room Tip: Rooms on Executive Floors are new brand and deserve to have a try!
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  • Stayed November 2014, traveled solo
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavilion S, Public Relations Manager at The Pavilion Hotel, responded to this review, December 9, 2014
Thank you very much for choosing our hotel. Our hotel is famous for its excellent facilities and service excellence.We look forward to your next stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pavilion Hotel

Address: No.4002 Huaqiang North Road, Futian District, Shenzhen 518028, China
Phone Number:
Location: China > Guangdong > Shenzhen > Huaqiang North
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Shenzhen
#25 Luxury Hotel in Shenzhen
#26 Business Hotel in Shenzhen
#75 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Pavilion Hotel 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
The Pavilion is situated in the heart of the commercial and shopping centre of Huaqiang Road North. The Lo Wu Railway Station, Huanggang Port and the Shenzhen Convention and Exhibion Centre are within close proximity, while Shenzhen Bao'an International Airport is only a 30-minute drive away. The 291 well-appointed rooms and suites are designed with a blend of elegance and fashion. High-speed Internet access and environmental protection commodities and facilities are yours, but perhaps the most captivating feature of your room is "The Pavilion Cosy Bed"- you can choose from different kinds of delicate pillows, ensuring your personal comfort. The restaurants and bars in The Pavilion are the places in Shenzhen to enjoy cuisine from East and West. From the relaxing Greenland Lounge, the popular Café Pavilion, The Orchard, Gold Rush Bar and Phoenix House to our authentic Japanese restaurants. Come and experience a sensational world of tastes. The Pavilion banquet and conference rooms are equipped with state-of-the-art technology, with advanced visual and audio systems. Whether professional or personal, corporate or intimate, we will ensure your event is a very special occasion. Our large fully equipped Gym, heated swimming pool, tennis court, mini golf, sauna, spa, beauty salon and so forth all add to the unique character of the hotel - and bring you a refreshing and invigorating experience. ... more   less 
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Also Known As:
Pavilion Hotel Shenzhen

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