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“Comfortable Hotel” 3 of 5 stars
Review of Best WESTERN Shenzhen Felicity Hotel

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Best WESTERN Shenzhen Felicity Hotel
4.0 of 5 Hotel   |   No.1085 Heping Road, Luohu District, Shenzhen 518010, China (Luohu Port)   |  
Hotel amenities
Ranked #103 of 2,133 Hotels in Shenzhen
3.5 of 5 stars 545 Reviews
Kuala Lumpur
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Comfortable Hotel”
3 of 5 stars Reviewed July 25, 2013

Stayed 3 nights in June 2013. The good thing about the hotel is the location. Its near the train station. You can used the train from Airport to Louhu abt less than 1 hour. Hotel very comfy with soft bed. Furniture a bit old but its ok. Staffs are friendly. There is no restraurant near by the hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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545 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • Dutch first
  • English first
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Perth, Australia
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 16, 2013

Convienantly located hotel , large rooms , a bit dated but good value. I flew into HK and then caught the bus from HK airport to Shenzhen , dropped off at the Best Western. Breakfast included in room rate , perfectly acceptable

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2013

On my 1st visit to Shenzhen with very tight schedule I selected this hotel as location suited me. Best Western are average hotels, I had a nice clean room looking towards Hongkong. Lot of eating options around. Business center was quite efficient in getting my flights booked. Breakfast was poor.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 12, 2013

Start with the good. The foyer is nice to look at and beds as softer than most Chinese hotels. Ok that's it. The rest of the hotel is a disgrace. The rooms are so outdated, the bathrooms is terrible, the shower are has cracked tiles, mold in between the cracks, paint flaking from the roof, leaky shower head, lights globes not working and exhaust fan doesn't work.

The gym and pool are very average and every time you go to either you get harassed by a staff member who wants to know your room details and when you give then to him, he struggles to understand you so you are made to repeat yourself numerous times. Heaven forbid that he doesn't see you as you walk in as he is more than happy to interrupt you half way thru your training set in the gym to obtain this useless information.

The pricing in the cafe/lounge is close to criminal but because the location is very poor for the cafes and restaurants you at first feel obliged to use it. The location is good for one shopping centre.

If I was coming to Shenzhen again I wouldn't consider this hotel at all as I would look at one closer to King Glory Plaza as there are much better food facilities and much nicer shopping. We stayed at the Sofitel in Shanghai for a similar price.............

Room Tip: A different hotel.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Buninyong, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 19, 2013

The last visit was the third time we have stayed at the Felicity and the hotel has deteriorated badly since the last visit three years ago. The rooms are very tired and basically dirty. Rooms didn't appear to have been vacuumed during our stay. The carpet and furniture are badly stained and our room had a very musty/mouldy odour. The window in the lounged leaked. We stayed in a suite at one end of the 21st floor and our friends in a suite at the other end and the problems were the same in both suites. The breakfasts are very poor with little selection. The egg station would have to be the slowest on record, its performance equaled by the toaster. With only a few exceptions the staff are lazy and slow. The bellboys also hang around the reception area eavesdropping on guest conversations. Believe to be new owners of this hotel and the indications are that quality has deteriorated since their purchase. Would never stay here again and could not recommend it.

Room Tip: Give it a miss.
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  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Yavne, Israel
1 review
4 of 5 stars Reviewed June 10, 2013

Nice large rooms.
Good location
Good services
Poor breakfast - no dairy food at all !
They should take care also for the western people, hwo usually wouuld like to have dary food, at least at morning.

Room Tip: Ask for thw swits.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jakarta
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 2, 2013

I stayed at best western felicity hotel on march 1-5 2013. The room was big and clean. The bed and the pillow was comfort. And the toilet doesn't had bad smell. The breskfast was just ok, the staff need to improve their english. Overall tgd hotel was good and near by the shopping center.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best WESTERN Shenzhen Felicity Hotel

Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Best Value Hotel in Shenzhen
#63 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
Number of rooms: 532
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western

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