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“Friendly Hotel in SZ” 4 of 5 stars
Review of Futian Shangri-La Shenzhen

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Futian Shangri-La Shenzhen
5.0 of 5 Hotel   |   No.4088 Yitian Road, Futian District, Shenzhen 518048, China (Huanggang Port)   |  
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Ranked #3 of 2,143 Hotels in Shenzhen
Certificate of Excellence 2014
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Friendly Hotel in SZ”
4 of 5 stars Reviewed September 18, 2013

This hotel has very friendly and helpful staff.

The envirnment is fantastic. Food is great as well.

Security around this area is good and lots of fun places to go to.

I would have love to make it to the Golden Circle club member.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 24, 2013
Dear Vic G,

Thank you for sharing your recent experiences at Futian Shangri-La, Shenzhen. We are pleased to note that you enjoyed our food and facilities. Should you require any assistance for your future visit arrangements, especially any visit to our Horizon Club, please do not hesitate to contact me. Looking forward to welcoming you back soon!

Best regards,
Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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598 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 15, 2013

Just spent 9 nights at this hotel for business. The service staffs are very friendly and attentive. Rooms are great though the remote for the TV seems to be a bit lethargic. Bed are comfortable and love the nightly turn down service. In room dining is also well thought out. MY noodles were bought up to my room dry and the soup kept warn in a thermos. Rooms 13 and 14 offer great views! The view and service for the Horizon club is also superb. What i can ask for more is the swimming pool, the water is freezing, so much so that once you get into the pool you better start swimming fast to warm up.
The hotel is near amenities, with Link City just 5 minutes away offering very wide choices of food and if you are looking for up scale right in front of the hotel you get a couple of choices. Starbucks is also just right in front of the hotel.
Subway is also at max a 10 minutes walk away offering direct ride to HuaQiangBei. LaoJie, and LouHu.

Room Tip: Room 13 and 14 has the best views. I would avoid the rooms at the corner. But some might the extra v...
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 18, 2013
Dear MRT71,

Thank you very much for taking the time to leave such detailed feedback regarding your recent stay. We are happy to learn that you are satisfied with our facility and service and can't thank you enough for your lovely words you shared with other travellers. We look forward to welcoming you back in the near future.


Best regards,
Nicholas Smith.
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Bangalore, India
1 review
5 of 5 stars Reviewed September 4, 2013

Stay at Shangri-La was very nice. Facilities provided were world-class. One would feel happy with the services offered by staff at Shangri-La. Location of Futian SHangri-La is nice, with view of mountains in near site. Try get accommodation in room nos 12 / 13, which are spacious and offer a pleasant view.

Suggest one to visit Shenzhen Library and convention center which is just at a walkable distance from the hotel.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 5, 2013
Dear Vijay Prakash R...C,

It was a pleasure to read your generous review on our hotel facilities, services, location and view of the hotel. We are always delighted to receive such positive feedback on all the aspects of your stay with us. Our hotel not only near to Shenzhen Library and convention center, but also our location convenient for Air and Hong Kong Connections which is easy for both business and leisure travelers. Your comments have been shared with our colleagues and it will definitely encourage us to continue our journey to excellence. We look forward to welcoming you back in the near future.

Best regards,
Nicholas Smith.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 3, 2013

So many hotels near its location. i am surprised it is the worst of the all. The room feels like staying in a 3 stars hotel. the bath room is pale and empty, the room is substandard too.

it is the first time i stayed in this hotel although i have stayed at others near this hotel plenty of times before. this hotel offers me the most expensive rate, but the least standard of quality.

I stay in hotels more than 70 days a year. I DO NOT RECOMMEND this hotel.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 5, 2013
Dear Shenzhen0755,
We were very saddened to hear of your poor stay at the hotel. Your feedback is very important to us, and am grateful for your honesty. I hope you can contact me at your convenience to discuss this further and let me know more details. My email address is nicholas.smith@shangri-la.com. I look forward to your response.

Best regards,
Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Top Contributor
125 reviews 125 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 31, 2013

The girls at the Horizon Club are unbelievably friendly and helpful. They immediately arranged for the room I wanted, helped me with some courier matters. Helped me with a translator for a last minute shopping. Great car service, not a brand new Mercedes but in good condition with a very good fluent english speaking driver from Hong Kong.
Overall my 5 days stay was

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 2, 2013
Dear Carlos M:
Thank you for sharing your recent stay at Futian Shangri-La, Shenzhen. We are thrilled to read about your high regard for our facilities and services, especially how our team were able to accommodate your last minute shopping trip! We strive to provide high quality experiences for both business and leisure travelers, should you require any assistance for your future visit arrangements, please do not hesitate to contact us. We look forward to welcoming you back soon.
Best regards,
Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 30, 2013

For my business I come often to China, especially in Guandong areas.

As in Shenzhen, from the opening my favorite hotel is Futian Shangri-la, without any doubt, the best business hotel in China.

I got the opportunity to stay in several Shangri-la in china, From Beijing, to Shanghai, to Hong Kong, Hangzhou, Wenzhou, Guangzhou, Wuhan..... The best service and accommodation with related lounge service is provide by Futian Shangri-la......

What make the difference, is the Horizon floor lounge.....
The food, and service are Excellent, the people, professional and friendly......

As soon as I can, I back to this fantastic hotel, feel myself as at home!!!!

The only disadvantage, is the room rate......,,for Horizon floor, the price increase several time (thanks also to the exchange rate) , reach now over 230€ ( all inclusive ). But, trust me value for money is still high, if you consider the fantastic breakfast ( a la carte ) and the great happy hour ( allow to skip the dinner).

If have to meet customer, or supplier, any location shall be the best, as the Horizon have a great space, full equipped with fantastic meeting room ( two ours for day are free of charge).

The spa and gymnasium are fantastic, as the swimming pool..... if like jogging, just outside a fantastic park.....

The locate is also very comfortable, close to the airport, but in a same time, close to the Lo Wu border to come to HK.

If you can, never miss it, you will love it!

Michael

Room Tip: Book the horizon floor, ask a room face to the park!
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 2, 2013
Dear Michele G,
Thanks for taking your time to share your enjoyable experience with us. Great to know that you are one of loyal guests of Shangri-la in the Southern China region. We are very pleased to note your satisfaction with our breakfast as well as the service at Horizon Club Lounge. It is so great to learn that our facilities and services exceeded your expectations and I am pleased you found our location convenient for Air and Hong Kong Connections. We look forward to welcoming you back in the near future.
Best regards,
Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

Luxury hotel at a reasonable price. Great location in shenzhen- decent area, close to a large shopping centre. Rooms are huge & comfortable. Great food in the restaurants & room service. Would highly recommend.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, August 26, 2013
Thank you for sharing your kind review on your recent stay at the hotel, I am delighted that you enjoyed your stay as much as the surrounding areas. Thank you for the kind notes on the rooms, restaurants and our In room dining options. We are looking forward to welcoming you back in the near future.
Best regards, Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Shenzhen
#3 Spa Hotel in Shenzhen
#5 Business Hotel in Shenzhen
#5 Romantic Hotel in Shenzhen
#90 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Official Description (provided by the hotel):
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 548 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. ... more   less 
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen

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