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“Simply the perfection” 5 of 5 stars
Review of Kempinski Hotel Huizhou

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Kempinski Hotel Huizhou
5.0 of 5 Hotel   |   No.2 Jiangbei Yunshan West Road, Huicheng District, Huizhou 516000, China   |  
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Ranked #6 of 350 Hotels in Huizhou
Siem Reap, Takev, Cambodia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Simply the perfection”
5 of 5 stars Reviewed May 9, 2014

After 1 hour and half from Guangzhou, we arrive in this spectacular hotel which we have been greeting by the professional and attentive General Manager Christian. Nice and enthusiasm, you will feel 1 million dollars in this hotel. The room spacious, the food tasty. To stay in an other hotel in this city will be a mistake. Highly recommended...

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
    18
    12
    3
    2
    2
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 9, 2014

First of all i'm writing this review in comparison to first tier 5 Star brand in Asia, not US and Europe. There are so many different definitions in term of service and hardware between this 2 part of the world. If you were to compare with US and Europe hotelier, i could say everything is good and better. Since we are in Asia region, to be fair, we have to compete this premises with other serious player here.

The reason i rate this property at average with below given reasons:

Pros:
i) Complementary upgrade to Premier room by Kempinski. This is very much appreciated. Thank you.

ii) Location at new area where WalMart, YiSheng Mall, and the other new mall, JiaShaoYe at vicinity. Very convenient.

iii) Plenty of parking spaces. Free access to sauna and pools.

iv) Easy access from Baiyun International Airport. - Few blocks away from the bus stop (Baiyun Express Bus Service, Guangzhou - Huizhou). Taxi fare Rmb 7.00.

v) Customer service representative, Cindy, called up and request for feedback. This is good and impressive demeanor. But i'm not sure if she put below matters into the record?

Cons:
i) Bell boy - Certainly they are not professional and well trained. I arrive in taxi and without any luggage. No greeting, no showing of direction for check in and no smiling.

ii) Front desk - Yes they are doing well and better than the bell boy but i see less passionate. Again, no smile.

iii) Rm 1621/1721 - Both has "extraordinary" stain on the carpet, literally all over the area. Quite a surprise for me after years of staying in first tier hotelier and this could happened on Kempinski. Lighting not working well - 1 in the wardrobe and the other above toilet bowl. Both in Rm 1621. Concealed light in the ceiling not working properly, sometimes it doesn't work at all but after few minutes, ta-da! It shine again. (Rm 1721)

iv) Setting of bar area - I would say, at will. Kettle on the left, snack list in the middle and in-room dining menu on the right sitting properly with Eden hairstylist menu. Surprisingly instant bowl noodle sitting right in the middle of bar table which is typical Chinese-run-hotel display method. Fridge hide in beneath the bar cabinet and not properly in place. I have to move the fridge back in place so i can open the fridge door.(Rm 1721)

v) Shoe shiner (cloth) appear in the first stay (Rm 1621) and doesn't pay me visit in second stay (Rm 1721). I missed him (it) very much. Dust easily spotted in wardrobe and bathroom area. - Cleaning and re-stuffing personnel not properly trained.

vi) Aged wallpaper and wardrobe - I can see wallpaper start to peel off (Rm 1721) and wardrobe's sliding door appear loosing its grip to stay on track.


I mean no offense but to provide as detail feedback as possible because i do have high expectation from Kempinski property. Should you need more of my opinion kindly contact me at: cougman.chan @ gmail.com

Room Tip: Room with xx21 and next door xx22 is larger "Premier" room on each floors. You may try you...
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  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 25, 2014

I just visited this hotel last week, the room is good and clean, the staff at the 6/F swimming pool, gym room are nice and friendly. But we have dinner and breakfast buffet at the 1/F restaurant called "Seasons", the behavior of the waitress and cook are really bad, no smile, impolite, seems don't want to serve us, it really cannot meet the standard of a international 5 star hotel and the brand "Kempinski". I feel disappointed.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampere, Finland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

This was my second stay in this hotel. For some reason I got lucky and I got upgraded to executive floor level. In my mind the room was exactly the same as the basic one I had in March but now I had the execute lounge service which was very nice.
This is all in all a good hotel, the only downside being that there is not much activity in the area. There is a shopping center with a Walmart, KFC and Pizza Hut right behind the hotel but any other activity is a taxi ride away. Between the hotel and this shopping mall there seems now to be a construction site but the noise from that did not disturb me in the room.
Outside swimming pool was very nice and breakfast buffet was great with a lot of choice.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane Y, Public Relations Manager at Kempinski Hotel Huizhou, responded to this review, November 6, 2013
Dear guest,
Many thanks for your comments. Kempinski Hotel Huizhou is committed to bring exceptional experience to every guest. Look forward to your next stay in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 29, 2013

It was my first time staying in Kempinski in Asia .
The stuff is very friendly and the room was great. All required is inside.
Since I had a long stay my room has been upgraded to higher level that was very welcome.
Breakfast is including great choice of every kind of cousins.

Location in quite area but is very close to down town (10 minutes by taxi)

Was great experience will recommend to my colleagues and stay another time

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane Y, Public Relations Manager at Kempinski Hotel Huizhou, responded to this review, November 6, 2013
Dear guest,
Thank you for choosing Kempinski Hotel Huizhou.
We are so glad that you have a good stay here. Your kind words will be passed to our staff and certainly an great encourage to us. We would like to wish you all the best and look forward to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Oregon
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 8, 2013

I arrived by bus from Guangzhou which stopped only 2-3 blocks away. As soon as entered hotel was greeted by staff to take luggage & check in.
Room spotless & spacious. Bathroom & toilet separate. Excellent AC which stays on overnight. Wireless internet is fast. All kinds of video, audio, USB plug-ins on desk.
Concierge service very good- ask for Woods who gave advice on how to get to Long Feng night market. He called taxi and wrote down all details.
Hotel is located in new development area across river from the Huizhou West Lake.
Cab far in 20RMB range to reach the old town, West Lake and bustling Long Feng Market.
Breakfast buffet top-notch. Included all kinds of Chinese breakfast standards, American & European , Korean & Japanese. Very fresh with friendly service. Omelet crafted nicely exactly as I ordered
Coffee is underwhelming. Both brewed coffee & espresso were bitter- no amount of milk was able to cover the taste.
If you can book this hotel as same rate as other 5 stars in-city Huizhou- this should be your #1 choice.

Room Tip: All rooms are new, ask for non-smoking.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane Y, Public Relations Manager at Kempinski Hotel Huizhou, responded to this review, September 11, 2013
Dear Guest,

We would like to thank you for choosing to stay with us during your recent visit to Huizhou and for sharing your experience with us. We are very pleased that you had an enjoyable stay here. We certainly look forward to your return visit and hope that you can stay longer and take advantage of our Executive Floor along with its benefits and entitlements.

Yours sincerely,
Kempinski Hotel Huizhou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 3, 2013

Went to Huizhou with family and stayed in this hotel. excellent value and the rooms are spotless, though the view of the rooms are not that good. there is a construction site just next to the hotel. Walking distance to Wal-mart and a shopping mall with quite a number of choices of restaurant. Buffet at this Kempinski hotel is quite good, great value!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane Y, Public Relations Manager at Kempinski Hotel Huizhou, responded to this review, September 11, 2013
Dear Guest,

Thank you for having stayed at Kempinski Hotel Huizhou! It has been a great pleasure for us that you enjoyed your stay in our hotel. You can also check on our webstie for latest information and promotions for your next visit. We sincerely look forward to welcoming you again in Kempinski Hotel Huizhou!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Huizhou

Address: No.2 Jiangbei Yunshan West Road, Huicheng District, Huizhou 516000, China
Phone Number:
Location: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #6 of 350 Hotels in Huizhou
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Huizhou 5*
Number of rooms: 340
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