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“Perfect” 5 of 5 stars
Review of Sofitel Dongguan Royal Lagoon

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Sofitel Dongguan Royal Lagoon
5.0 of 5 Hotel   |   No.8 Yingbin Road, Dongcheng District, Dongguan 523129, China   |  
Hotel amenities
Ranked #5 of 921 hotels in Dongguan
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Perfect”
5 of 5 stars Reviewed November 29, 2012 via mobile

I have stayed at this hotel on two different trips to China and it is one of the best I have stayed in. Firstly, the staff were impressive, very welcoming and chatty. I see many foreigners staying here too. They have a GREAT breakfast typical of a Sofitel standard , for us we like a good choice of breakfast, the rooms are very nice but most importantly is its closeness to nature, plenty of space , close to a public park and a big lake . feel like coming back to home after a hard days work, EXCELLENT place to stay!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Dongguan, Manager at Sofitel Dongguan Royal Lagoon, responded to this review, December 10, 2012
Thank you very much for your review highlighting your positive experiences while recently staying at the Sofitel Dongguan Royal Lagoon. We are glad you enjoyed the breakfast which is one of the Sofitel DNA highlighting the best bread/ viennoiserie in town with plenty of choices of homemade jams, butter and cheese, besides the many choices of eggs, hot dishes, juices, cold cuts, fruits, coffee and tea and many more. We have also incorporated some famous local Chinese dimsum and Japanese rice and miso soup for an Asian balance. Our surroundings are unique only to us in Dongguan, where the back faces a hill covered with trees and greeneries while the front faces a serene and calming lake, the whole scenery is almost a paradise for both animals as well as for the guests who are looking "added value" of a hotel offering more than the normal basics. It is always a pleasure to receive positive feedback and we will share your comments with all our colleagues.Thank you once again for taking the time to review your experiences and we look forward to welcoming you again at Sofitel Dongguan Royal Lagoon
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313 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
St. Johns, MI
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 16, 2012

I stay here one night in room 375-it is a great place for leisure and relax after a long working day. The SPA is a worth to try choice, the hotel is very peaceful and surround by aroma. It is really refresh me. When I opened the door of the balcony, the view looks like a beautiful picture, another gift of the day!! I will definitely stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Dongguan, Manager at Sofitel Dongguan Royal Lagoon, responded to this review, November 21, 2012
Thank you very much for your review highlighting your positive experiences while recently staying at the Sofitel Dongguan Royal Lagoon. We are trully "gifted" with a surrounding that is not normally available in a normal hotel, especially with a picturesque lakeview in front of the hotel luxury rooms, the beautiful HuYing park around the lake and whole area surrounded by trees and greeneries, which creates a calming effect, destresses and rejuvenates one's soul. It is always a pleasure to receive positive feedback and we will share your comments with all our colleagues.Thank you once again for taking the time to review your experiences and we look forward to welcoming you again at Sofitel Dongguan Royal Lagoon.
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Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 27, 2012

I've been going to China for business now for over 25 years - and clearly remember when hotels hardly existed- so it is delightful to see hotels of this standard available to make working/visiting china much easier.
This hotel is about as good as it gets- but there will still be issues. The great thing is the management are very eager for feedback and will take action to correct those irritating matters that may arise.
So if you are working in the DongGuan area or visiting the Canton Fair and want a quite location away from the hussle and bussle of chinese life this is a hotel you should definately consider.
Things that are exceptional are:
cleanliness
spaciousness
restaurant food ( but do not go for the buffet- the set menus in the Japanese and lobby restaurant are much better).
The morning buffet is OK and the broadband is just great.
The travel time from the Hotel to Canton Fair is about 70 minutes- and the shuttle service hopefully will be improved.
For a hotel of this standard the bus is really of a very average quality standard.
Rena, the food and beverage manager, is one name that stands out for exceptional service.
I had a few issues during my stay - they do not warrant mentioning- but the issues were fixed in a flash.
If you want an easy way to get there- a shuttle service runs between HK downtown and HK Airport and the Hotel. You take a small minivan to the border/then onto a normal 45 seater coach to Dongguan downtown- and then again onto a minivan the the hotel.
The complete transfer only about 2.5hours and just 200RMB.
Photo's attached show the exceptional food on offer as a part of the set menu's in the restaurant.
I highly recommend this hotel

Room Tip: if you want to look onto the lake then let them know- you will pay extra. I had a garden view and ve...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Dongguan, Manager at Sofitel Dongguan Royal Lagoon, responded to this review, November 1, 2012
We appreciate very much your comments regarding your stay at the Sofitel Dongguan Royal Lagoon. It is always a pleasure to receive positive feedback. We will improve on the Cafe dinner buffet although it is quite popular with the locals. The Garden Bistro daily set and the Sugi Japanese restaurant a la carte are truly wellknown, apart from our Brazillian BBQ and Cantonese Dim Sum restaurant. We will share your comments with our colleagues , and look forward to welcoming you back again to Sofitel Dongguan Royal Lagoon.
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Sydney, Australia
Top Contributor
130 reviews 130 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed September 8, 2012

The Sofitel Royal Lagoon is a great hotel but its showing its age. The rooms are very dated. Service was good , breakfast is ok. The best part of this property is the pool, its one of the biggest hotel pools I have ever seen and behind the pool there is a nice lake. location sucks as its out of the way and its hard to get a taxi from the hotel. I would stay here again

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Dongguan, Manager at Sofitel Dongguan Royal Lagoon, responded to this review, November 1, 2012
We appreciate very much your comments regarding your stay at the Sofitel Dongguan Royal Lagoon. At Sofitel, we always strive for a superior quality of service, as such your feedback is very important to us. We have a renovation plan next year coming out soon for the rooms. Besides the taxi service, we also offer our hotel limousine service as well as a shuttle bus to town at certain schedules. Thank you for your valuable comments again and hope to welcome you back soon.
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Hk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2012

This hotel is very very good, I think it is a wonderful place in Dongguan. food is very good, room is clean, good service, beautiful, I think it is a good place to relex myself, I am planning to travel again in OCT.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Dongguan, Manager at Sofitel Dongguan Royal Lagoon, responded to this review, October 28, 2012
Thank you for telling us about your positive feelings of your stay at the Sofitel Dongguan Royal Lagoon. At Sofitel, we always strive for a superior quality of service, as such your feedback is very important to us. We look forward in welcoming you back again in October.
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Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2012 via mobile

Stayed here for 14-nights on business. Great place. Loved the large selection of restaurants. Staff is so helpful and courteous. Enjoyed the spa, massages are hit or miss but the facial treatment was fantastic. Good prices. Room is very clean and spacious. Loved the separate bathtub and shower. Recommended for everyone.

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Dongguan, Manager at Sofitel Dongguan Royal Lagoon, responded to this review, November 23, 2012
Thank you very much for your review highlighting your positive experiences while staying at the Sofitel Dongguan Royal Lagoon. It is a pleasure for us sharing your comments with our ambassadors as it is through these comments that encourage us to continuously improve our facilities and to strive for better customer service. Yes, we have 5 well-established restaurants within the hotel especially our Brazillian BBQ, Italian-French Garden Bistro and the Japanese Sugi, besides the Chinese and the Cafe. Our Spa masseurs goes through a 9 months training course before servicing our clients. We thank you for taking the time to write your review and we look forward to welcoming you back to Sofitel Dongguan Royal Lagoon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Dongguan Royal Lagoon

Address: No.8 Yingbin Road, Dongcheng District, Dongguan 523129, China
Location: China > Guangdong > Dongguan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Dongguan
#5 Luxury Hotel in Dongguan
#6 Business Hotel in Dongguan
#25 Best Value Hotel in Dongguan
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Dongguan Royal Lagoon 5*
Official Description (provided by the hotel):
Located nearby the Huying Park, and facing a lake on one side, and a wild forest on the other side, it is the ideal place to disconnect from work and worries. The 2 swimming pools, the spa, and the sport facilities are dedicated to well being and relaxation. The complex is also a perfect setting for your events, with its 22 meeting rooms up to 1000 people. ROOMS: 268 rooms, including 10 opera suites, and 21 prestige suites, 3 villas and 1 imperial suite with private fitness centre and meeting room. The bedrooms offer splendid views of the lake, the swimming pool and the garden.F&B: • Cafe Royal: travel around the world with an international buffet and live cooking. • Garden Bistro: taste fine dining cuisine, with French and Italian touches with view on our peacock garden. • BB’s: our Brazilian churrascaria for meat lovers. Terrace facing the swimming pool. • Sugi: enjoy a Japanese fine dining restaurant. Teppanyake, sushi bar and private tatami rooms available. • Fragrant Pavilion: try out the local specialties in our Cantonese restaurant. 3 bars are available: the Mardi Gras Bar, the Lobby Bar,the wine bar. ... more   less 
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Also Known As:
Sofitel Dongguan Royal Lagoon Hotel Dongguan
Accor Dongguan Royal Lagoon
Dongguan Sofitel

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