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“consistant” 4 of 5 stars
Review of Sheraton Dongguan Hotel

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Sheraton Dongguan Hotel
4.5 of 5 Hotel   |   S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China   |  
Hotel amenities
Ranked #10 of 977 Hotels in Dongguan
Certificate of Excellence 2014
Boston, Massachusetts
Top Contributor
87 reviews 87 reviews
66 hotel reviews
Reviews in 55 cities Reviews in 55 cities
116 helpful votes 116 helpful votes
“consistant”
4 of 5 stars Reviewed March 9, 2013

I have stayed at the Sheraton DG 4 times per year for the past 6 years, the hotel is very clean but the rooms are starting to show some wear. As usual the post CNY employees are not polished with their English so communicating can be a bit exhausting when calling the hotel operator. The recent installation of wifi in the rooms is an added benefit, although the wired connection speed is quicker. Will definitely be back.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, March 29, 2013
Thank you for taking your valuable time to post your stay experience at our hotel. We always look forward to receive constructive comments to help us to further improve our facilities and services.

Our new Sheraton Fitness is near completion with bigger floor space and new equipments. We are also offering complimentary WIFI to all our rooms. On another note, there are plans in progress to renovate the hotel.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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655 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Liaoning
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2013

10 years old hotel but design is quite good, especially the Renzo Lounge. My favoriate here is the Italian restaurant Luigi, quality food with good service. There are many dining choices outside hotel as well, supermarket is just cross the street. Outside hotel is bit dangerous as so many motorbiker just fly around

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, February 24, 2013
Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests.

We will share your very good comments on our Italian restaurant, Luigi and I am sure they will be very please to know your comments and acknowledgement of the excellent food and services. Also your good feedback on our Renzo Lounge is much appreciated.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 25, 2013 via mobile

Stayed at the Sheraton in Houjie the last 11 days. I stayed on the executive level of the hotel which made my stay extremely enjoyable.

The only negative I have was my room. The room was in need of renovation and the noise from the street was loud even on the 27th floor.

With that said, the food and service at the restaurants were all 5 stars. Soler in the restaurant made my stay absolutely amazing with her genuine care for the customer did not go unnoticed.

I usually stay at the Pullman but will now be at the Sheraton.

Be careful and safe in neighborhood surrounding. Not the safest outside of the hotel.

I will be back.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, February 6, 2013
Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us. Soler from Luigi restaurant will be very please to know your comments and acknowledgement of her excellent services.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed December 9, 2012

Been coming back to Sheraton Dongguan for probably 5 years now. It's been great to see the improvement in quality of the service year after year, to truly an international service level. And next visit is already booked.
Only slightly negative comment is that despite being SPG gold level member i've never been offered a upgrade. :)

Room Tip: high floor is recommended as traffic noise can be heard if room faces the street.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, December 11, 2012
Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us.

Please contact me at email below so I can look into your profile and arrange appropriate room type for your coming visit again.

Yours sincerely,
Tommy Yap
Hotel Manager
Email : tommy.yap@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

I always stay at this hotel when I am doing business in Dongguan. The rooms are great and they now have wi-fi in the room. The Italian restaurant makes great pizzas and the bar is very comfortable. The location is central to everything I need.

Room Tip: Ask for a higher floor.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, November 29, 2012
Thank you for taking your valuable time to post your stay experience at our hotel. We will be delighted to share your positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me during your stay.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 20, 2012

Friendly staff, great level of English speaking, nice rooms (as per everyone's suggestion try and get one that does not face the street). The for is quite decent. Quick check in and check out process. Good choice for business traveller.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, November 26, 2012
Thank you for taking your valuable time to post your stay experience at our hotel just recently. We will be delighted to share your positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me during your stay.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 27, 2012

Stayed here on a business trip. The room was clean. The staff was very friendly and helpful (concierge recommended a great restaurant down the street a bit for some good, traditional, local food). My only issue was that despite being about 10 or so floors up, you could still hear the noises from the street below when in a street-facing room. This was compounded by the construction going on out there. I recognize this is beyond the control of the hotel staff and management, therefore I would just recommend asking for a room on the opposite side of the building from the street if given an option.

Room Tip: high floors and away from the street
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, September 30, 2012
Thank you for taking the time to post your stay experience at our hotel just recently. We will be delighted to share your excellent feedback with the team. These will certainly encourage the team to improve the quality of our software services to better meet the needs of all of our guests.

We also appreciate your kind understanding on the Light Rail construction currently going on facing the main street. Yes, like you suggested to request for a room facing the back of the hotel subject to room/rate type availability at check-in time.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me upon your arrival.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dongguan Hotel

Address: S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China
Location: China > Guangdong > Dongguan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Dongguan
#7 Spa Hotel in Dongguan
#10 Luxury Hotel in Dongguan
#36 Best Value Hotel in Dongguan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Dongguan Hotel 4.5*
Number of rooms: 500
Official Description (provided by the hotel):
Sheraton Dongguan Hotel is an international five star hotel with 500 rooms, it places at the center of Houjie Town, it is very convinent for guests to go shopping, and easy to get acess to all directions. Settle in, stretch out and relax from the moment you arrive to the hotel. Enjoy a great night’s snooze on our plush Sheraton Sweet Sleeper™ Bed with its welcoming duvet. Rejuvenate with a hot shower in the Rainforest Shower (in all executive room and suites). Connect with the world with in-room high speed internet access. Our 500 thoughtfully designed guestrooms include 32 suites give you more of what you want, right where you need it, like oversized rooms, spacious bathrooms, large comfortable work desks and all the amenities you required during your business as well as leisure. Executive floor rooms and the Sheraton Club offer an added level of prestige.1,648 square meters of banquet and meeting facilities in the city, including magnificent grand ballroom and 6 meeting rooms with high speed internet access. Accommodating from 10 to 1,200 guests, whether you are planning your company dinner, seminar, conference, cocktail party or private wedding functions, we are here to make sure everything is just right.The Best Italian fine-dine restaurant in Dongguan replenish at Luigi, with innovative Italian cuisine which surpasses all expectations of a hotel restaurant. Botanica Brasserie offers a variety of a la carte menus as well as creative and sumptuous buffet selections. Feast your eyes on spectacular garden views designed by renowned landscaper Belt Collins. And you can enjoy views of our beautiful gardens alfresco style or listening to the hotel music of classical string bands at the Renzo bar, the ideal place to enjoy afternoon tea or creative cocktails for your casual business meeting.Our Sheraton Fitness programmed by Core Performance®, outdoor swimming pool and foot massage are ideal recreation venues to revitalize your body and soul after an exhausting day of work. 3 off-site golf courses are a bonus for incentive activities and building up connection.We are welcoming you with Guangdong hospitality at the Sheraton Dongguan Hotel. ... more   less 
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Also Known As:
Sheraton Dongguan
Dongguan Sheraton

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