Perhaps I was more fortunate than some of the other reviewers, but after some waiting (more of that later) I did find myself in quite a comfortable room on a non-smoking floor. Unlike some other places that proudly display dubious 'You are in a non-smoking room' reminders (carefully folded slips of card gingerly placed into the ashtray next to a box of matches), this room was free of lingering odours and indications that would suggest smoking was de rigeur. Check-in, however, was a tiresome affair and not at all helped by the fact the rooms were not available - i.e. hadn't yet been cleaned - and 'will a smoking room do?' suggestions from the clearly troubled receptionist (who was clearly more troubled by the short shrift she got in response to such a ludicrous inquiry). There were many other people in a separate party experiencing similar delays - this was after 1pm, so not inordinately early.
Rooms are functional and on the surface appear very pleasant. Scrutinize a little closer, however, and the cracks begin to appear. Tired and worn is the common phrase used, threadbare and falling to bits, to use the vernacular. Nevertheless, the bed was comfy, if a little on the small size (as was the room), and the place was clean and tidy. The carpets really do need replacing, though - use the slippers provided. The bathroom had basic amenities, nothing special, and I didn't notice at first but there was an invitation to refrain from using any of them in return for 'an exclusive fruit plate delivered to your room'. Unfortunately, I was unable to indulge in this culinary delight as I'd already opened the soap, and anyway I still needed to clean my teeth later. There was no tub but the shower was adequate for an overnighter - soap dispensers in situ. TV had a few English channels and movies, internet connection provided, so not so bad. Tea and coffee left much to be desired, though, and so were not used. Very happy that there were no noisy neighbours or obvious disturbances heard from elsewhere in the building.
I did not partake in room service as the hotel is central and within easy walking distance of eateries - avail yourself the use of footbridges as traffic is incredibly busy (my room was at the back). The hotel 'annexe' where the pool and leisure facilities are is actually a few doors down in a cheaper hostlery and didn't look anything like as inviting as the pictures. Breakfast was served in a pleasant room and was surprisingly quite well-presented. However, the choice was a bit limited and to be honest the quality was not great. I'm a crispy bacon person, myself, and was not at all tempted by the 'cooked rare' slices on offer. Coffee was a joke (and you have to get it yourself) - it was like coffee-flavoured water that had then been diluted thrice. Sliced bread needed at least three journeys on the conveyor to get remotely browned and in any event turned out to be quite doughy. Jams were also disappointingly artificial-tasting. The orange juice, however, was most acceptable but they ran out before I could get a second glass. Cereals were crisp and fresh but the rice krispies were inextricably laced with cheerios for some bizarre reason. Altogether, rather disappointing.
Overall, it was good enough for a night and better than I was expecting but could make some serious improvements here and there, especially at breakfast. It did have one of the most odd things I've ever encountered in a hotel - a whole nine page inventory of articles in the room and their replacement costs was housed in the service menu. They had everything on it from the spy-hole in the door to the toilet to the tiles on the bathroom wall! If only they could put as much effort into some of the other areas.
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