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“The best hotel in China” 5 of 5 stars
Review of Crowne Plaza Lanzhou

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Crowne Plaza Lanzhou
4.5 of 5 Hotel   |   No.1 Beibinhe East Road, Chengguan District, Lanzhou 730046, China   |  
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Ranked #1 of 383 Hotels in Lanzhou
Shenyang
1 review
1 helpful vote 1 helpful vote
“The best hotel in China”
5 of 5 stars Reviewed June 24, 2014

Our stay in Crowne Plaza Lanzhou was great! Special thanks to the staff members who took a lot of time to find a solution for our weekend trip to Zhangye. Special thanks to Snow and Jeremy! You were great! Thank you for the ice-cream and the patience for us! It was so friendly to invite us to the executive lounge and to buy the tickets for the train. My husband had his birthday at this time. The hotel offered a really delicious cake. Thank you very much!

Stayed May 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachel z, MarCom Coordinator at Crowne Plaza Lanzhou, responded to this review, August 5, 2014
Dear valued guest, thanks for you comments,and hope you 'll choose Crowne Plaza Lanzhou again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
    19
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Thai first
  • Any
English first
Shanghai, China
Top Contributor
122 reviews 122 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 19, 2014 via mobile

A 5-Star hotel located not in the most happening part of the city, but gets a view of the Yellow River. Facilities are new, and good selection of breakfast. Not the most helpful and friendly staffs, but not to the extend of being rude. Cooking not the most fantastic.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachel z, MarCom Coordinator at Crowne Plaza Lanzhou, responded to this review, August 5, 2014
Thanks for your comments.Welcome to Crowne Plaza Lanzhou again ,we are expect for your next visit !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheaton, Illinois
Top Contributor
72 reviews 72 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 29, 2013

Located next to the Lanzhou convention center overlooking the yellow river, the Crown Plaza is the place to stay in Lanzhou. Although it is a bit outside the city, a quick taxi ride over the bridge gets you to the city center in 10 minutes. The customer service at the Crown Plaza is excellent. When I arrived, the staff was very busy helping convention guests. The manager stepped forward and checked me into the hotel, providing a generous room upgrade in the process. My room was immaculate. The AC worked great. I had a fantastic view of the Yellow River and city. The indoor pool at the Crowne Plaza is beautiful. The outdoor deck next to the pool is a great place to relax with friends and enjoy a cool breeze on a hot summer night.

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachel z, MarCom Coordinator at Crowne Plaza Lanzhou, responded to this review, August 5, 2014
Thanks for your comments and Crowne Plaza Lanzhou just opened at the end of last year .we are not far from the city center,about 10 minutes driving ,and again Welcome to Lanzhou ,Welcome to Crowne Plaza Lanzhou ,we are expect for your next visit !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vellore, India
Top Contributor
73 reviews 73 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 28, 2013

my first stay in China- wonderful ambience, helpful hotel staff, but language may be an issue. Very courteous to forigners and always ready to help. Food/breakfast was great and new dishes of china was a delight.
good view of the yellow river from the window. great to see china is progressing even in remote corners.

Room Tip: window view of yellow river
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachel z, MarCom Coordinator at Crowne Plaza Lanzhou, responded to this review, August 5, 2014
Thanks for your comments and Crowne Plaza Lanzhou just opened at the end of last year .we are not far from the city center,about 10 minutes driving ,and again Welcome to Lanzhou ,Welcome to Crowne Plaza Lanzhou ,we are expect for your next visit !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

As a frequent businese travelor,I stayed in a lot of five star hotels.Be frankly,I am not give any high expectation for the hotels in china's northwest. But this week,when I travelled in Lanzhou,I found a place make me suprised. Crowne Plaza Lanzhou is a new hotel,as a classic five star hotel,there are geogeous lobby,beautiful room,pretty door girls. The food in restaurant also delicious```especially there is a spa which make me completely relaxed. Even it's not a downtown area,but for a travellor,this is what I serious needed. I have to say,travel in northwest of china,will be not so tough for me anymore.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachel z, MarCom Coordinator at Crowne Plaza Lanzhou, responded to this review, August 5, 2014
Thanks for your comments and Crowne Plaza Lanzhou just opened at the end of last year .we are not far from the city center,about 10 minutes driving ,and again Welcome to Lanzhou ,Welcome to Crowne Plaza Lanzhou ,we are expect for your next visit !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wichita, kansas
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 19, 2013

we got to the crowne plaza lanzhou late at night and it was great to walk into the beautiful lobby. unfortunately, the front desk didn't have our reservation, but i do believe that was a mishap in the internal website of ihg. the staff quickly resolved our problem and we were checked in. our rooms were beautiful, extremely contemporary, clean, spacious, with really comfy beds. the property is only open 3 months, so everything is really new. we decided to have a western dinner at the cafe, were we encountered a little problem. our dinners didn't quite turn out to be what we expected when we ordered, but the manager on staff was extremely attentive and tried to rectify the situation immediately. he tied over our wait time with a plate of sushi, fresh fruit and compted our wine. by the time we showed up for breakfast, it seemed like we had caused a big problem the night before, we had a long talk with the executive chef, assuring him, that we didn't think it was big problem, and the breakfast buffett is extremely grand and delicious! overall, we loved our stay at this new property and if anything we truly regretted not being able to stay any longer! had a quick peek at the pool, would have loved to spend a leisurely day in the spa! we would absolutely stay there again and would recommend this property to our friends!!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachel z, MarCom Coordinator at Crowne Plaza Lanzhou, responded to this review, August 5, 2014
Thansks for your comments ! Welcome to Crowne Plaza Lanzhou again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lanzhou

Address: No.1 Beibinhe East Road, Chengguan District, Lanzhou 730046, China
Phone Number:
Location: China > Gansu > Lanzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 383 Hotels in Lanzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Lanzhou 4.5*
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