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“Good Hotel and great service” 4 of 5 stars
Review of Sheraton Xiamen Hotel

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Sheraton Xiamen Hotel
4.5 of 5 Hotel   |   No.386-1 Jiahe Road, Siming District, Xiamen 361009, China (Formerly Hanggang (Xiamen) Sheraton Hotel) (New Downtown)   |  
Hotel amenities
Ranked #33 of 1,102 Hotels in Xiamen
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Good Hotel and great service”
4 of 5 stars Reviewed March 14, 2013

The hotel is well located. The staff were very knowledgeable, spoke excellent english and made my 2 night stay very pleasant. The room service menu is good and food in general is not bad at all. The breakfast was wholesome and the service of the staff there made it a pleasant experience indeed. The room was clean comfortable and pretty big. Overall a good hotel!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, March 21, 2013
Dear guest,

We are glad to hear that your stay with us was satisfatory and thank you for taking the time to provide us with the great feedback.

Sheraton Xiamen Hotel attention to every details, and the pursuit of excellence, efforts to create a warm and friendly home away from home for every guest. At the Sheraton, life is better when shared. Sincerely look forward to seeing you again.

Best Regards,
Louis Dai
Online Sales Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 21, 2013

Good offer for 600 rmb. It's a decent hotel with good gym and pool. The room is nice. Got an upgrade to better floor. Xiamen has many newer 5 star hotel, so this hotel is going down in pricing. Not far from airport.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, February 7, 2013
Dear guest,

We are glad to hear that your stay with us was satisfatory and thank you for taking the time to provide us with the great feedback.

Sheraton Xiamen Hotel attention to every details, and the pursuit of excellence, efforts to create a warm and friendly home away from home for every guest. At the Sheraton, life is better when shared. Sincerely look forward to seeing you again.

Best Regards,
Louis Dai
Online Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
italy/uk/hungary
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 16, 2013

good stay. certaily the kindness of the staff made the difference.
the guest relations officer is super professional and all her suggestions, lead us to a good choice.
the hotel is convenient, maybe a little small the hall and the breakfast place is also too crowded.
room service is cordial and punctual. the small garden in the nearby is worth a walk as well as the indina restaurant located on the garden.
also the rest of the hotel at the top floor is worth a dinner.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, February 7, 2013
Dear guest,

We are glad to hear that your stay with us was satisfatory and thank you for taking the time to provide us with the great feedback.

Sheraton Xiamen Hotel attention to every details, and the pursuit of excellence, efforts to create a warm and friendly home away from home for every guest. At the Sheraton, life is better when shared. Sincerely look forward to seeing you again.

Best Regards,
Louis Dai
Online Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
S'pore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

I hv been to several Sheraton hotels across Asia n Sheraton Asia was a pleasant surprise with a spacious hotel room, great conceige n friendly staff!
Really a mind-blower!
I brought my ages parents for 3-Nites stay (buy 2 get 1 promo) after visiting various provinces in Anxi for 4-5 days with excessive walking. They liked the hotel as it was very clean, spacious with a big TV screen.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, February 7, 2013
Dear guest,

We are glad to hear that your stay with us was satisfatory and thank you for taking the time to provide us with the great feedback.

Sheraton Xiamen Hotel attention to every details, and the pursuit of excellence, efforts to create a warm and friendly home away from home for every guest. At the Sheraton, life is better when shared. Sincerely look forward to seeing you again.

Best Regards,
Louis Dai
Online Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 28, 2012

I was on business and was installed in this hotel by my hosts. Amazing suite, bigger than some flats I have owned. Bit of a walk to the shower from my bed in the morning but it absolutely made me feel valued. WiFi was a little bit sporadic in some locations (e.g. the bed), but was fine in others. View was great and windows were clean and sealed against falling. Executive breakfast room was smallish but the staff were friendly. Main breakfast room had a broad selection of all kinds of food. Overall, very impressive hotel. Location was fine. Pool was smallish but perfectly adequate, spa was good and staff were helpful..

Room Tip: If you have head hair (I don't), you will need a cap to swim.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, February 7, 2013
Dear Guest:

Thank you for choosing Sheraton Xiamen Hotel and shared your valuable experience.we are pleased to receive your so high comment .Our team member will committ to providing warm and thoughtful environment , and with a warm smile to welcome every guest!

Sheraton Xiamen Hotel is locate in Xiamen Island geometric center, new commercial center. From Hotel to Xiamen Airport and Xiamen Railway Station is only 15 minutes, Sheraon Xiamen Hotel is the best starting point of your business or travel trip,.

We sincerely welcome you back again.

Best Regards,
Louis Dai
Online Sales Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 16, 2012

My partner and I travelled to Xiamen with a couple of friends and decided to stay at the Sheraton to capitalize on our SPG membership. We were upgraded to a suite with two separate rooms and a closet that was so large it could have easily been a third room.

An additional pull-out bed meant that one of our friends could stay in the living room, while my partner and I shared the bed. An additional bed costs about 300rmb extra.

The staff were extremely attentive and friendly, nothing less of what you would expect from a Sheraton i guess.

The main issue with this hotel was just the location. It would have been fine for a business traveller, or a wedding (there was at least one wedding going on each day we were there), but since we were there on vacation, it was a bit far from the beach/ferry areas that we wanted to be - about a 25 minute cab ride. Traffic was bad most days/nights as it was high tourist season, so it ended up being more of a pain that we had anticipated. Still, it was a nice hotel to come back to at the end of a long day of battling tourists in massive queues. The pool is indoors but has a glass roof, making it a nice lounging area.

As the rooms were all non-smoking, smokers can either go to the smoking area downstairs outside the back doors, or to the cigar lounge on the second floor.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, December 4, 2012
Dear Guest:

Thank you for choosing Sheraton Xiamen Hotel and shared your valuable experience.we are pleased to receive your so high comment .Our team member will committ to providing warm and thoughtful environment , and with a warm smile to welcome every guest!

Sheraton Xiamen Hotel is locate in Xiamen Island geometric center, new commercial center. From Hotel to Xiamen Airport and Xiamen Railway Station is only 15 minutes, Sheraon Xiamen Hotel is the best starting point of your business or travel trip,.

We sincerely welcome you back again.

Best Regards,
Louis Dai
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 17, 2012

Due to my SPG membership they upgraded me to the excecutive floor where we were able to sit and work in an extreem relax atmosphere. The staff knows how to treat exhausted businesstravellers. We have invited our guests up in the excecutive lounge and so we could handle much more suppliers than before. We normally went to their factories which was time consuming.

Room Tip: take the corner room 2703 big size. probably all floors room #3 is big!!!
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet L, Manager at Sheraton Xiamen Hotel, responded to this review, December 4, 2012
Dear Maubis

Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay.It’s always great to hear that our guests enjoy themselves during their travels.We are pleased that our service give you a good impression.

Thank you for your review, and we look forward to welcoming you back in the future!

Sincerely
Louis Dai
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xiamen Hotel

Address: No.386-1 Jiahe Road, Siming District, Xiamen 361009, China (Formerly Hanggang (Xiamen) Sheraton Hotel)
Location: China > Fujian > Xiamen > New Downtown , Siming District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Xiamen
#17 Business Hotel in Xiamen
#23 Luxury Hotel in Xiamen
#73 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Xiamen Hotel 4.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Sheraton Xiamen
Xiamen Sheraton

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