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“Great!” 5 of 5 stars
Review of Pan Pacific Xiamen

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Pan Pacific Xiamen
5.0 of 5 Hotel   |   No.19 Hubin North Road, Xiamen 361012, China   |  
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Ranked #4 of 1,102 Hotels in Xiamen
Brighton, United Kingdom
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
13 helpful votes 13 helpful votes
“Great!”
5 of 5 stars Reviewed April 11, 2014

A very good hotel that is clean, comfortable and the staff are excellent. Breakfast was included in my rate and was very good. I find the Pan Pacific hotels consistently good and this one did not disappoint.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

We are delighted to learn that most other aspects of the hotel have met your expectation. These acknowledgements will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

455 reviews from our community

Traveler rating
    222
    189
    36
    5
    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2014

We arrived in a big group and booked 4 rooms for our stay in Xiamen of 5 days 4 nights. Despite our numerous requests, they fulfilled each and every one of them with great service and attitude. Overall we had a comfortable and fuss-free stay.

Dining
- We dined twice in the hotel. The first time at Hai Tien Lo for their dim sum Ala Carte buffet dinner. The food was excellent and the service was impeccable. Service staff were friendly and very attentive to us.
- We opted for a buffet breakfast at Caesar's on 3 on the last day of our stay. The food was not up to expectations, but service level was still great.

Room
- 2 out of the 4 rooms had problems with the toilet bowls, but they were attended to promptly.
- Several requests were made for extra pillows, slippers and other miscellaneous items. They were very fast with responding to those requests.
- The rooms were all big, clean and with great views
- Pillows were a little too soft for our liking

Service staff in general were great and we had a pleasant stay in Pan Pacific Xiamen. It is inevitable to have some minor problems here and there, but we overlooked them with the high service standards and great hotel ambience.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

Your feedback of our room condition has been forwarded to our Housekeeping department for their review and training plan of the associates.
It is great pleasure to hear your positive feedback of our hotel services particularly Chinese restaurant “Hai Tien Lo” and all-day dining “Caesar’s on 3”. However, your comment regarding breakfast, this issue has been brought up to our Director of Restaurants, Bars and Events and Executive Chef for their immediate attention and follow-up.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 12, 2014

The hotel has met the standard of a regional / international 5-star rated. Staff are friendly, room is clean, with full facilities. You paid for what you get.

Stayed at the Club floor, light snack during the late afternoon is ok, but breakfast selection can be improved.

If you want cheaper stay, this will not be the hotel you should consider.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

It is great pleasure to hear your positive feedback of our hotel services particularly our Pacific Club. However, your comment regarding breakfast in the Pacific Lounge, this issue has been brought up to our Director of Restaurants, Bars and Events and Executive Chef for their immediate attention and follow-up.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 9, 2014

Yaa, located in a first class place of Xiamen business hub, has very neat rooms, restaurants and anything you want as a business travel. Lovely well decorated rooms with little expensive during demand times. I had good times both in bar and sorrow ding areas. You get everything you want nearby.

Room Tip: Stay above 20th floor.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

We are delighted to learn that most other aspects of the hotel have met your expectation especially Oasis Bar and other dining facilities. These acknowledgements will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tualatin, Oregon
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 27, 2014

Really enjoyed our stay here. They upsold us to the concierge level, which I don't regret. For little more than the cost of breakfast, we got breakfast, happy hour, and a nicer room to boot. The staff was very hard working and the service was quite good. The rooms were fairly good size, clean, with a nice bath, with a nice view of the bay. The beds were firm, as most beds in China are, but not rock hard or uncomfortable. Quite a few good restaurants nearby, we particularly enjoyed the Taiwanese food at Bellaggio around the corner. We only spent three days there and the weather was lousy, so I can't speak too much regarding the location, although for our purposes seemed fine. Would definitely stay there again.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

Your comment regarding the bed, this issue has been brought up to our Executive Housekeeper for her immediate attention and follow-up.
It is great pleasure to hear your positive feedback of our hotel services particularly our Pacific Club. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 22, 2014

all in all a great hotel. nicely decorated, i got upgraded to a better room, very comfortable room. had a view of the sea which was nice. staff were helpful. toiletries are all right. great steakhouse downstairs - highly recommended beef steak. but a few down sides: they charge for wifi unless you are a GHA member, breakfast selection is decent but not fantastic. finally, and most importantly, the swimming pool is outdoor, rendering it impossible to swim except in the summer. i do not understand why a hotel in a city with winter will have their pool outdoor. overall, highly recommended.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

Your comments regarding swimming pool, the issue has been brought up to our Management Team for their immediate attention and follow-up.
It is great pleasure to hear your positive feedback of our hotel services. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft Lauderdale
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 4, 2014

We have stayed a number of times at the Pan Pacific and nver have had any issues with our reservations or with the service.

During a recent stay we were advised that our requested rooms were not available. After a bit of discussion and the intervention of the head of the front desk not only were we accomodated but also provided with additional ammenities for the trouble that we had in finally getting our resrvation sorted out.

We expect good service at the Pan Pacific but this time they most accomodating and for that they get high marks

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, June 11, 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

We are delighted to learn that most other aspects of the hotel have met your expectation. These acknowledgements will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warkest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xiamen
#2 Spa Hotel in Xiamen
#2 Business Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#33 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Official Description (provided by the hotel):
Discover 354 contemporary rooms and suites within the 29-storey hotel in the heart of the Xiamen's financial district, the hotel is only 20 minutes away from Gaoqi International Airport and within walking distance to the business district. Sightseeing attractions including the picturesque Yundang Lake, Gulang Yu Island and the historic Nanputuo Temple are all within close proximity. ... more   less 
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel

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