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“Convenient Hotel” 3 of 5 stars
Review of Pan Pacific Xiamen

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Pan Pacific Xiamen
5.0 of 5 Hotel   |   No.19 Hubin North Road, Xiamen 361012, China   |  
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Pacific Escape
Ranked #9 of 1,102 Hotels in Xiamen
Certificate of Excellence 2014
hong kong
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
“Convenient Hotel”
3 of 5 stars Reviewed April 20, 2013

I stayed in this hotel as it was convenient for the work I had to do, but realised it wasn't much more convenient than other hotels in the area.

It was basically business orientated as far as I could make out. The room was clean and tidy. A lot of glass partitioning instead of wardrobes (walk in). The bathroom was different in that it was partitioned by glass which separated shower from bath from main area.

Reception was pretty standard no nonsense check in and check out. Concierge was more friendly and the door men were always on their toes.

The breakfast buffet was normal and the staff ok. On the second day I walked in for breakfast and was greeted warmly and asked if I wanted tea or coffee. Communication failure as a short while later I asked again. I finally received it from one of the serving girls who I had a minute before observed clearing her nose with her fingers and wiping them on a cloth on the coffee counter area. Not impressed.

Room Tip: I overlooked the harbour although it was foggy it was fine-- The part of that area of hotel I utili...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, May 8, 2013
Dear Guest,

We thank you for taking the time to provide a feedback on your recent stay at our property.

We are disappointed to hear about the waitress hygiene and service sense in the breakfast venue. Your comment has been forwarded to our Director of Restaurants, Bars and Restaurant Manager to conduct further training for our associates.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen. If I can ever be of assistance to you, please do not hesitate to contact me directly.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Covina, California
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 18, 2013

Stayed for 3 nights here and I must say, it was a pleasant stay. It exceeded my expectations. I am definitely coming back here on my next trip to Xiamen.

I even forgot some of my cloth at the hotel and they were really quick to get a hold of me with my belongings!

I could not ask for anything better in a hotel. Well priced, fast internet, great mini office setup in my room, and there were no issues communicating in english with any of the staff.

Loved it, simple as that.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, May 8, 2013
Dear Guest,

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

We all are delighted to know that most aspects of your stay with us met your expectations. We have indeed very talented team who are very proud of what they do and it will be our pleasure to share your very positive experience with every one of our team members.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ningbo, China
Top Contributor
94 reviews 94 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 16, 2013

Although 5 starred it possibly doesn't rate as much. Having said that it is a great hotel in this tourist city. The service is excellent and the staff speak good English - a rare thing outside of Beijing and shanghai. One of the nice things about the location is a great walk up the hill behind through forest and with glimpses of the bay.
If your catching a train do check your ticket - Xiamen stn is 20 mins ride from the hotel but Xiamen Bei ( north station) is a good 25 km further away and you will need another 35-40 mins by cab t get there.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, March 23, 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

It is always an honor to receive feedback related to the quality of service. The team at Pan Pacific Xiamen joins me in thanking you for acknowledging our efforts.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2013

We arrived via from Hong Kong to be in this coastal city of Xiamen for Stone Fair. To be honest I was not expecting anything special after our brilliant experience in Four Season, but I was wrong!!! I am not saying it is better than Four Season not even near, but their service delivery as good as it gets. Our room did not have the view just looking over the mountains nothing special. The room itself is good but not as good as I thought I would get but again it is not fair to compare it with one of the best hotels in the world.
The bellboys are incredibly friendly and they really tried their best to get a taxi for us to go to Convention Centre. I understand the city was full because of this Stone Fair and it was so difficult to get a cab all day long.
They have a Steak Restaurant on the fourt floor and our suppliers took us there first night. They serve incredibly high rated Australian Beef which is so good and we had to go back for the second round before we left Xiamen.
Overall we would highly recommend this hotel and we will definetely consider staying at Pan Pacific when we are back in May to pick up our orders.

Room Tip: If you are a meat LOVER go try their Steak Restaurant. It is expensive but it is worth every penny.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, March 20, 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

It is great pleasure to hear your positive feedback of our hotel services particularly our Concierge Department. We also thank you for your compliment of our newest restaurant "Marble Steakhouse". These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen in May.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 23, 2013 via mobile

I've been to Pan Pacific several times, probably around 60 nights in total. The quality of the service and cleanliness is absolutely consistent. The personnel would do whatever you need and in a nick of time. I wonder how much time is spent for their training. The buffet restaurant is good, though the taste is too plain, perhaps this is necessary to accommodate everybody's palate, as they have guests from all over the world. John, the restaurant manager, is a very nice guy, friendly and helpful. The service on the highest floors is top notch.

Stayed March 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, March 1, 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

It is great pleasure to hear your positive feedback of our John, Caesar’s on 3 Assistant Manager. We have indeed very talented team who are very proud of what they do and it will be our pleasure to share your very positive experience with every one of our team members.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen in near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 1, 2013

I stayed at the PP in Xiamen in Januray 2013. This is my fourth visit to this hotel and I believe that the excellent service is getting better each time.

I arranged a car from the airport and was met by a uniformed concierge who spoke great English, and taken to the hotel where staff knew that I had stayed there before.
The check in process was very fast and friendly. My room was great, well equipped and with a good view of the mountain. Cleanliness was excellent. WiFi internet in the rooms but at a cost of 60RMB per day.
Breakfast is good and the service excellent, I'd say that the choice of western food was somewhat less than in previous years but still good.
The Hai Tien Lo Chinese restaurant was excellent both in terms of the quality of the food and the attentive, friendly and informative service. Staff even stopped me ordering too much!
The new Marble steakhouse was good and the service great, I was a little disappointed that the baked potato served with my steak seemed to have been microwaved, but otherwise the food was excellent, if a little pricey.
I'll certainly return to the PP XMN next time I travel there.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, February 4, 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay with us.

It is great pleasure to hear your positive feedback of our Concierge associate. We have indeed very talented team who are very proud of what they do and it will be our pleasure to share your very positive experience with every one of our team members.

We would invite you to join in our membership program, GHA Discovery, on your next visit to enjoy its benefits which includes complimentary internet access. You may visit the website of GHA for more information or approach our Front Desk upon your next arrival to enroll into the program.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen in near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2013

This was our second time here in Xiamen to receive our orders. It is incredible that they do everything right. Housekeepers are just terrific. I once told her that I need extra towels and it was delivered everyday during our stay. The service in the Club Lounge is just out of this world. They know who you are what you drink and what you read everytime and incredibly polite. We were really looked after by all of the staff.The hotel itself is not the biggest or flashiest in town. I don't think It aims to be and it doesn't try to compete with new hotels on these tangibles. Rather they must compete on something more timeless which is creating experiences and memories for life for their customers.
We travel all over the world and the service in this hotel is up there with the best.
We highly recommend this hotel for business and pleasure.

Room Tip: Pay little bit more and stay in The Club Floor. You will see what I was talking about the service...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, February 4, 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your second stay with us.

It is great pleasure to hear your positive feedback of our Pacific Club. We have indeed very talented team who are very proud of what they do and it will be our pleasure to share your very positive experience with every one of our team members.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Xiamen
#3 Business Hotel in Xiamen
#6 Spa Hotel in Xiamen
#9 Luxury Hotel in Xiamen
#22 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Official Description (provided by the hotel):
Discover 354 contemporary rooms and suites within the 29-storey hotel in the heart of the Xiamen's financial district, the hotel is only 20 minutes away from Gaoqi International Airport and within walking distance to the business district. Sightseeing attractions including the picturesque Yundang Lake, Gulang Yu Island and the historic Nanputuo Temple are all within close proximity. ... more   less 
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel

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