I am not an elite, card carrying traveler, maybe this is why I had no trouble whatsoever in getting registered. Since I arrived slightly early and my room was not yet ready, the very pleasant English speaking concierge Aaron suggested I avail myself of the coffee and pastries served at the bar. He also gave me a voucher for a free, non-alcoholic drink.
My room was beautiful, large and very comfortable, modern, tastefully decorated in beiges, browns and pure white linen. The view was lovely, water on both sides and the lush, tropical park in between. Wi-fi was available in the room as was broadband for those with laptops.
The lobby is imposing, the real flower arrangements everywhere are very eye-catching and tasteful. The restaurant is large and tastefully decorated. The buffet is not huge, but very, very adequate and the food is good. Service is impeccable, done with professionalism and grace, both behind the counters and in the dining room itself. It seemed to me that there were more staff than guests in the dining room and whenever I caught their eyes, they were smiling. Theresa, a chatty server almost fluent in English was especially sweet.
On my departure day, for some reason the guide and car I ordered did not materialize. The reception staff, knowing I was going to the airport, was in contact with the guide, but when it became apparent that she would not be on time, organized themselves to get me to the airport on their own. Without my knowledge, they co-opted a hotel van and driver and had him take me to the airport, take me into the departure area and rushed me through to the airline.
I am extremely grateful to everyone at the Pullman for getting me to the airport, otherwise I would have missed my flight to Hong Kong. Since I wasn't aware of the planning around me, just sat awaiting the guide, I had no time to thank the staff or management for their caring. I am happy to be able to do it here so that everyone can see it. Obviously, I will heartily recommend this hotel to anyone who goes to Xiamen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to tell us about your experience at Pullman Xiamen Powerlong.
We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
Thank you again for choosing us as your acommodation. We are looking forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.