We booked the Motel directly with Motel168 but upon arrival, we were told they could not find our booking despite showing them the booking confirmation.Using name and booking number, the search still failed. (only booking number is printed on the booking confirmation) Eventually, we were told even if they can find the booking, there is no more vacancy for the type of room we booked. The reason being we were late by about 15 minutes.
We find the Motel unreasonable as we are foreigner(without a local handphone) and with delayed flight, they should at least gave us some grace period before releasing the room.
We have no confidence with the booking system and would not recommend this Motel unless something is done to improve it.
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