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“excellent hotel” 5 of 5 stars
Review of Cabo de Hornos Hotel

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Cabo de Hornos Hotel
3.5 of 5 Hotel   |   Plaza Munoz Gamero, 1025, Punta Arenas 99999, Chile   |  
Hotel amenities
Ranked #6 of 25 Hotels in Punta Arenas
Castricum, The Netherlands
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
“excellent hotel”
5 of 5 stars Reviewed February 14, 2012

we stayed here for one night. although it took some time before the lady of the reception desk could find our reservation (made the day before), the reception was as it should be. we had a beautiful spacious modern room with a view on the square. it is a nice and modern hotel with a pleasant lobby, bar and restaurant although we would prefer more light in these areas. the service is friendly and the location perfect, right in the middle of town at the main square. in the evening we had dinner in the restaurant of the hotel, which was good and affordable. however every visitor of punta arenas should at least go to restaurant sotito's bar at the harbour and order king crab. we had (twice, we went back) the best ever.

Stayed January 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, March 2, 2012
We welcome your comments; we hope to provide an unforgettable experience if returned to Patagonia again. Sincerely Hotel Cabo de Hornos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
    86
    112
    46
    8
    5
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35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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Zolder
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 12, 2012 via mobile

Stayed there for a short period of time. The hotel is in the best town spot. Very friendly staff!!,

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, March 2, 2012
Thanks for your comments. Sincerely Hotel Cabo de Hornos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 11, 2012

We stayed for several nights at this hotel using it as our base to tour Patagonia.

The location of the hotel is superb and the views from our room were great.

The restaurant served good breakfast and lunch, and the service is friendly.

The room was very small and very basic, but the cleaning service was good. The TV set was from the 70s of the past century. There is no ventilation, including the bathroom, so the only way to get fresh air is to open the window.

Room Tip: If you want a good sea view, you have to be at least as high as the 5th floor.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, March 2, 2012
Welcome your suggestions and we inform you that we are justly in the process of renovation of televisions in the hotel. Sincerely Hotel Cabo de Hornos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 6, 2012

The rooms are acceptable, generally clean, well-serviced and comfortable. The breakfast is relatively good for Chile, with omelettes made to order in addition to normal fruit, toast and cereal. The coffee is terrible, even by Chilean standards - the worst coffee that I have ever tasted.

However, the front desk service was very bad, for two reasons. I had arranged to have a parcel sent to the hotel from Europe - for various reasons I could not have it sent any other way. I checked with the desk staff on two occasions and was told that no parcel had arrived, they had no record of any parcel for me. As it turns out, the parcel arrived on 9th January but they told the courier (DHL) that my reservation was cancelled. This was not true, my reservation was never cancelled, and in fact this was the second time in two weeks that hotel staff said that a reservation was cancelled when it was not.

The parcel was destroyed, costing over 450 euros ($600). The women at the front desk made no real effort to see if a parcel had arrived, and clearly did not care. They said they would follow it up and contact me, but they never did. Two times I checked with them, to be sure, and both times I got the same disinterest.

In a separate incident our bags were stored in the basement and despite two requests to have them brought up, they never appeared. The guy with the keys just vanished. After midnight I went looking for our bags and got the keys all over again. We had to carry them ourselves from the basement to the fourth floor.

As we were leaving, the elevator, which had been unreliable, stopped working, forcing us to carry heavy bags down eight flights of stairs.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, March 2, 2012
Dear Guest, Thanks a lot for your suggestions, they will help us to improve. In relation to that, we would like to tell you: The available coffee in our hotel is 100% natural and Italian style, of Brazilian origin and prepared under the standards performed by the producer. However, we will perform tests in order to evaluate other options. In relation to documents not received, the mistake became because the reservation originally made under your name was canceled by the first agency. Later on, another travel agent made a reservation but as a group. The last, the hotel did not have the names of passengers (and obviously yours) until the check in time. Therefore, the documents sent it at your name was not received. Finally, according to our procedures, as for our bellboy did not help with your luggage, we kindly inform you that he was administratively punished. We regret any inconvenience that these situations may have caused you and we remain at your complete disposal. Sincerely Hotel Cabo de Hornos.
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Phoenix, Az
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 3, 2012

We stayed here for only one night while headed south for some fly fishing. Great experience.

Rooms were basic, nicely decorated and comfortable. We had no view to speak of but the room was quiet. The hotel seems conveniently located as we were able to walk to the water, area restaurants and pubs. The hotel’s main entrance is across the street from a park which seems to have a fair amount of local activity.

The lobby, bar and restaurant are nicely decorated and comfortable. We ate dinner in the hotel and it is worthy of further recommendation; varied menu, local flavor, reasonably priced and all dishes served were enjoyed.

We relaxed in the lounge sipping local beer and watching the NFC and AFC Championship games, in Spanish of course.

Service at front desk, restaurant and lounge was couteous, friendly and did their best to comprehend our poor spanish.

The hotel was busy with guests from all over the world, many Americans, commencing or ending various adventures in the Patagonia area. Can’t really comment on a multi night stay, but for one or two nights, this place works great.

  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, March 1, 2012
Thank you very much for your comments. Sincerely Hotel Cabo de Hornos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 27, 2012

Only stayed one night, but the views are great and the location is central.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, January 30, 2012
Thank you for choose Hotel Cabo de Hornos, We hope see you again if you return to Patagonia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 27, 2012

Great hotel, located at the very heart of Punta Arenas. Walking distance from the greatest restaurants, pubs, stores and local attractions. The hotel staff is very kind and always willing to help. The rooms are big, clean and comfortable.
The only drawback I see is the absence of minibar at the rooms.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Cabo de Hornos Hotel, responded to this review, January 30, 2012
We will have in mind their suggestions. We appreciate your comments sincerely Hotel Cabo de Hornos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cabo de Hornos Hotel

Address: Plaza Munoz Gamero, 1025, Punta Arenas 99999, Chile
Location: Chile > Magallanes Region > Punta Arenas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Punta Arenas
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Cabo de Hornos Hotel 3.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hotel Cabo De Hornos

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