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“Cozy hotel, home away from home” 5 of 5 stars
Review of Ilaia Hotel

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Ilaia Hotel
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Ignacio Carrera Pinto 351, Punta Arenas 6200000, Chile   |  
Hotel amenities
Ranked #1 of 25 Hotels in Punta Arenas
Chicago, Illinois
Top Contributor
88 reviews 88 reviews
83 hotel reviews
Reviews in 77 cities Reviews in 77 cities
79 helpful votes 79 helpful votes
“Cozy hotel, home away from home”
5 of 5 stars Reviewed December 6, 2013

We only stayed one night at this hotel, it looks modern from the outside, but it has a very warm, cozy feeling. It has a more danish, woody design, once you walk in, you just want to sit by the fireplace and have a cup of coffee. The staff there were the friendliest, felt like they took the "protective mom" training class :-) they hoover around and they make sure you are taking care of :-)

The top floor has a nice nook with a view of the city, it feels like a living room, cozy, cozy cozy :-)

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, December 19, 2013
Our hearts are full of love and gratitude for you and all passengers for choosing this space ...
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325 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Brooklyn, New York
1 review
5 of 5 stars Reviewed December 1, 2013

This is my second ever Trip Advisor review but I was compelled to take the time to make it given our fantastic experience. My husband and I, along with my parents, booked a night at Ilaia as a stopover enroute back from Torres del Paine. The staff are some of the nicest we've ever encountered (friendly, kind, and beyond helpful), the property is beautiful (we booked the spacious familial room with the best shower we had our entire trip), breakfast delicious (served to us at 4:45am so we could eat it before our flight), and good location (close to the bus terminals).

The staff also went above and beyond to return a wallet left in our room -- not only offering to speed it over to the airport before our flight, but eventually scouting the only post office in town that could ship it to our next destination in time.

We only wish we had allocated more time to enjoy the hotel!

Thank you Ilaia -- we hope to be back again one day!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, April 18, 2014
Thank you for sharing what your lovely heart felt.

Much light in your life!
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Tampa, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2013

Stayed one night after arriving from Torres del Paine. The room was very nice, comfortable and very clean. The staff was also very helpful and spoke good english. The location is a short walk to downtown, but this is a good thing as the area is quite. Would highly recomend and would stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, April 18, 2014
Thank you for recomend this space, we will wait for you with open hearts.
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Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2013

Clean spacious rooms with en suite; high pressure shower. No tv in rooms but not an issue IMO.

Central heating if needed.

Most pleasant owners who serve a more than adequate healthy breakfast.

Other meals not available, but plenty of good food in Punta Arenas at the many restaurants.

Highly recommended.

Room Tip: Rooms 8 or 9!
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  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, April 18, 2014
Giving truly thanks is the key to make our dreams come true...
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Berkeley, California
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 13, 2013

The Ilaia Hotel worked out really well for our short stay in Puerto Arenas. Our room was basic but clean and cozy, our breakfasts were delightful and the staff was very friendly and helpful with suggestions for restaurants, a side tour to Tierra del Fuego and supplying my wife with ice to help her manage some lower back pain. The hotel is an easy walk to the city center and harbor. Our one reservation is that the walls are thin and noise from late arriving guests can be disruptive. Nevertheless, we would be happy to stay at the Ilaia on a return trip to Punta Arenas.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, April 18, 2014
We are glad to know that you´ll come back even though that your living experience about noises.

Thank you! Keep Smiling...
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Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2013 via mobile

We stayed here for one night. The service and hospitality was great, we felt very welcome. The rooms are basic, with a very nice bathroom. It's located just outside the centre, at walking distance. The breakfast is fantastic, and served with a smile :). Would definitely stay here again on a next visit.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, April 18, 2014
Our best company is a big smile...

The best of life for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 6, 2013

5 of us stayed here on 2 occasions and loved them both, from the warm sunroom on top to the warm hospitality below, it was all wonderful. You'll feel like you are part of the family, and there are many nice touches here, including the printed placemats on recyled paper, with thoughts about life, plus a few on various walls. The breakfast was a feast in itself, from the muesli with yoghurt to the avocado and fresh flat breads, and great coffee. The staff were very helpful with booking a driver to show us the sights out of town, and the rooms are very comfortable, doors are very thick, so no noise whatsoever in the rooms. Large shower heads for a great shower. Thanks for a couple of great visits.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, April 18, 2014
We are very gratefull and lovely of sharing your experience.

Than you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ilaia Hotel

Address: Ignacio Carrera Pinto 351, Punta Arenas 6200000, Chile
Location: Chile > Magallanes Region > Punta Arenas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
Ilaia hotel, is an ideal place of rest, inspired on the very roots of Patagonia, nature and welfare.We as a family, are open to the awakening Era, through activities that will let you enjoy your wonderful present right now. ... more   less 

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