We stayed here recently during our trip to Puerto Natales. The rooms are small but cozy and clean. The breakfast is nice but no different to most of the other hotels in patagonia that offer breakfast. The price of $100 however was too high for our double room.
The evening staff was quite helpful and nice but our main problem was with the lady who I take to be the owner/manager, working during the day.
We had booked the room through an online website, where it was noted that this hotel accepts credit cards. We had based our cash budget on this claim.
We stayed at this hotel on 2 different occasions during our trip and on both occasions we were told that they couldn't accept credit cards because the machine was broken. She claimed not to have a manual credit imprinter either. Unfortunately I don't believe this.
Requesting cash for hotels is no big deal around South America but whenever this is done, the price is lower than that suggested on credit card. This lady charged the claimed credit card amount of $100 in cash on both occasions (the credit card machine was not fixed in between our 2 visits).
All this was on the background of booking a third night at this hotel through one of the hotel websites only to hear that the room that we thought we had booked was not available. Apparently Aquaterra had overbooked (I guess to keep full occupancy) their rooms. Luckily the hotel website organized another room for us in a much nicer hotel for the same price.
Although it would be unfair to say this is a bad hotel but I feel the dishonesty of the owner is enough for me not to recommend staying at this hotel.
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- Also Known As:
- Aquaterra Puerto Natales, Aisen Region, Chile