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“Dream experience!” 5 of 5 stars
Review of The Singular Patagonia

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The Singular Patagonia
4.5 of 5 Hotel   |   Kilometro cinco y medio norte | Puerto Bories, Puerto Natales 6160000, Chile   |  
Hotel amenities
Ranked #1 of 25 Hotels in Puerto Natales
Phoenix, AZ
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Dream experience!”
5 of 5 stars Reviewed June 5, 2012

To be honest, I have taken some time before writing this review because I keep hoping I will wake up and still be at The Singular in Patagonia. What an incredible, life changing experience we had!

My friend Cynthia who is a travel agent at Belle Meade Vacations in Nashville, TN, helped me plan our trip to Chile. It was very last minute and her help and guidance was invaluable. She directed me to The Singular and to the Southern region of Chile. We had only planned on Santiago initially. We are SO thrilled we took her advice and traveled south for 4 nights.

Upon our arrival we met with the Expeditions coordinator- the only interesting part is he was the least knowledgeable about the excursions and did not seem like he had been on them. Luckily we were able to join a horseback riding group the afternoon of our arrival and the guides on our outing filled us in on what we needed to konw for the rest of our trip. The horseback riding was a bonus. I really thought we would not be able to do something the first day.

After a delicious lunch in the restaurant we headed out and it was the first day of an amazing trip! Pedro was one of our 2 guides and luckily he was also our guide the following day when we did the trek to the base of Torres Del Paine. Pedro also led us up to see the condors a couple of days later. Our favorite excursion was the 19 km trek to the base. We did it in 6.5 hours and we are not in the best of shape- so it felt great!! We also really liked the boat ride to the glaciers.

Overall the restaurant food and staff was fabulous. We loved the layout of the property and feel it is the perfect blend of an upscale experience, that includes the indigenous touches of the area. It was nice to be within biking distance of town and just a couple hours from the park. I liked being outside of the park since we really only did the one big hike in the park. The Singular has access to private ranches in the area and we enjoyed the scenery there.

All of the guides were fantastic, as were the drivers. It was so nice to be picked up at the airport in the nice SUV. One thing we wish we would have done is had a day, or half a day in Puerto Arenas. Could this be added as an option based on people's flight times?

One other request would be to have a clock in the rooms. It would help with being on time.

Thank you to all the Singular staff who made our stay incredible. We hope to be back again soon!!

Room Tip: All of the rooms have incredible views!
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, June 8, 2012
Thank you for taking the time to post your review on Tripadvisor. We are thrilled you had an amazing experience at The Singular.

Regarding your suggestion, depending on the arrival of the flights, we could indeed arrange a private visit to Punta Arenas if someone is interested. To date, we have not made Punta Arenas an expedition as we are more focused on the region in which we are directly located. However, as we are "Singular," it is of course possible to arrange it based on an individual request.

We hope to have you stay with us again soon.

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 30, 2012

I'm a writer and it's almost hard for me to put into words how unbelievable The Singular is. I've stayed at boutique hotels, and been to fine-dining restaurants, but this place is truly special. Not only is it beautiful, but they have a staff that treats their guests not as clients, but as people. Everything is done with the warmth and care that comes so naturally to Chileans or those working in Chile. Every meal, every excursion, every interaction was special. You will not find better price/quality in Patagonia and you simply won't find a better overall experience than you will here. I highly recommend it!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, June 4, 2012
Thank you for your review.
We are pleased you had a good experience staying with us.
It is great to hear that the service of our staff was excellent; they are dedicated to the utmost in personalized service.
We believe that a perfect travel experience, goes beyond the beautiful landscapes and buildings; it is about people dedicating their lives to serve you.

Hope to have you soon again with us!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 19, 2012

We stayed there for four nights at the beginning of May. Each room faces the sea and the atmosphere of dining and bar which were full of antique furnitures and lamps were very unique. We stayed with a full board program. At first glance, it seemed expensive, but we found out that it's worh its price since it included airport transportation, all the excursion which we choose, all the food and drink from the restaurant menu.

Room Tip: The third floor might have a slightly better view than lower floors (no big different though).
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Stayed May 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, May 22, 2012
Thank you for your review.

We are happy you had amazing experience with us. We aim to deliver quality service in an environment of simple luxury, with incredible expeditions and the finest gastronomy.

Hope to have you soon again with us.

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 26, 2012

You hope that after a 23 hour journey to get somewhere it is worth it and I must say The Singular Patagonia is worth every minute spent on a plane to get there. The first thing that strikes you is the incredible landscape that is straight out of the pages of National Geographic. The Singular is in a converted 100-year old factory right on the edge of a Fjord overlooking snowcapped mountains. Amazing!! The rooms are huge and have floor to ceiling windows providing clear views of the surroundings at all times. The bathrooms have heated floors. Never knew how much I enjoyed heated floors before!

Each day we went on a different expedition with awesome Enlish speaking guides. The horseback riding is a must! The restaurant which is in one of the original brick buildings has been beautifully decorated. The food was in line with everything else at the hotel - excellent. We had local items like Hare and Guanaco which were quite tasty plus incredible Chilean wines.

After 5 nights on property I felt like staying even longer but alas the real world calls. I do however look forward to returning!

Room Tip: They are all new and amazing. Only a few have a TV but I didn't turn mine on once.
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 27, 2012
Thank you for your review on TripAdvisor.

Everyday we work to offer our guests a unique blend of the utmost in contemporary luxury combined with access to some of the most untamed territory in the world.

Your review is much appreciated and we will pass it forward to our team.

Hope to have you soon again with us!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 22, 2012

We were in Patagonia with Explora before staying at the Singular for 2 nights and then transferring over to Punta Arenas. Whilst we were at the Explora and we chatted to our guides there our plans after Explora - they got extremely excited about our stay at The Singular. They informed us it was true luxury! We were quite surprised by this because we already though the Explora was rather luxurious in itself.

The Singular had arranged for an excellent, experienced guide Gabi to meet us at the Explora Lodge and guided us to the Base of the Towers. To our surprise, Gabi came equipped with our lunch which included a soup, sandwiches and along the way, we had an EXCELLENT delicious and energising home made granola bar and brownies. There was also a bag of dried fruits and nuts.

After the long hike, the driver dropped us back to The Singular and immediately the mood lighting of the garage and the glass lift was enough to arouse curiosity in this luxury property.

We found The Singular experience the highlight of our Patagonian visit. It’s an indulgent and delightful stay in terms of:
1. The property is a museum and stepped in wonderful English and German manufacturing glory.
2. Rooms are spacious and each have an amazing view of the shoreline.
3. The restaurant and bar - has the look and feel of a Michelin star restaurant. The long bar - the opulence in the furnishing and library wooden atmosphere gives the feeling of richness that is unusual for a ‘trekking/horse riding/ hiking holiday in the great outdoors’.
4. The food itself is impressive - Chef Anan is talented. I loved all my meals there which are all comparable to London Michelin star restaurants. See pictures
5. The guides used for the excursions and activities - we had Chichin and Gabi - both are experienced, knowledgeable and perfect guides. We hiked the base towers, horse riding with gauchos.

Area for improvement
Since the restaurant also functions for non guests, I think sometimes after staying for a few nights the menu needs to have a lunch variations rather than the same menu served for lunch and dinner.

Final Verdict -
I would say, if you are looking to combine unrivalled luxury, exclusivity and uniqueness together with wildlife, nature then this is undisputed leader of the pack!

Room Tip: I beleive all rooms face the pier /shoreline. We managed to get sunrise on both nights :)
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 25, 2012
Dear Elizabeth,
Thank you for your review.
We are pleased to hear that you enjoyed your stay at The Singular Patagonia; thay you had an experience that was indeed Singular.

About your suggestion, we are working on our Menu to have more options. We believe an excellent gastronomy is the best complement to create an exceptional momentum, therefor our Chef is always re-imagining traditional, regional recipes; fully respectful of the area’s culture and its rich byproducts.

Hope to have you soon again with us!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2012

We stayed at the Singular Hotel for two nights and the experience was incredible! from the moment when our transport collected us and there was a care package on the seat containing delicious brownies, muffins and sandwiches to get us through the drive, there was anticipation of what was to come. The service, the attention to detail in the design, the food, the excursions. Everything! highly recommend making the trip to stay at the Singular, wish we were there longer.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 18, 2012
Dear Heath,

Thank you for your review.
We are thrilled to hear you had such an amazing stay. We aim to please our guests, through unique expeditions; a staff dedicated to the utmost in personalized service; custom-made, hand-crafted furniture; a state-of-the-art eco-spa; the very best in food and wine.

At The Singular Patagonia, you are privileged, you are different, you are Singular.

Hope to have you back with us again shortly or from 2013 at The Singular Santiago!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco/Orange County
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed April 13, 2012

My boyfriend and I stayed here for 3 nights in April and absolutely loved it. The design of the hotel, attention to detail in both the public spaces and rooms (fabrics, feather pillows in common areas, bed linens, heated floors in the bathrooms), views from the rooms, and service were top notch. It is by far one of the best hotels and trips I've had.

Our guides Sergio (horseback riding), Lorena (Torres del Paine trekking), and George (sailing to the glaciers) were all knowledgeable, accommodating and super fun. Pamela (restaurant manager) arranged a special meal for us when they didn't have what we wanted on the menu. All of the staff was professional, helpful and friendly.

Pros: EVERYTHING- tours are all privately organized by the hotel which means small groups and top notch guides, rooms were comfortable with great views, fantastic service, great design and vibe, good location.

Cons: The only complaint I have and would be more of a suggestion- is to change the menu a couple of times a week and add another pasta dish.

Also, I highly recommend doing the all-inclusive package. They will pick you up at the airport, organize all your daily tours, and provide all food and beverages. The only thing you need to worry about is tipping. Absolutely fantastic.

Room Tip: All rooms are great- not a bad room in the place. We were in 305 and had a perfect view of the pier.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 20, 2012
Thank you for your review.

We aim to awaken all the senses of our guests. We have taken care of every detail to make this an unsurpassed experience.

With regards to your suggestions of the menu, we will work on it to offer more alternatives.

The Singular Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Singular Patagonia

Address: Kilometro cinco y medio norte | Puerto Bories, Puerto Natales 6160000, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Puerto Natales
#1 Romantic Hotel in Puerto Natales
#1 Family Hotel in Puerto Natales
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Singular Patagonia 4.5*
Official Description (provided by the hotel):
Set on 100 acres lining the Fjord of Last Hope in Puerto Bories, in the surroundings of Puerto Natales, The Singular Patagonia affords guests the opportunity to experience all Chilean Patagonia has to offer - the true Patagonia. From expeditions to nearby glaciers and horseback riding on private ranches to walking tours of historic Puerto Natales and adventurous treks through famed Torres del Paine, The Singular provides guests the full spectrum of extraordinary and beautiful terrain that is Patagonia. ... more   less 
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Also Known As:
The Singular Patagonia Hotel Puerto Natales
The Singular Patagonia Puerto Natales, Aisen Region, Chile

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