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“Just Ok” 2 of 5 stars
Review of Yaganhouse

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Yaganhouse
O'Higgins 584, Puerto Natales 61- 414137, Chile   |  
Hotel amenities
Knoxville, Tennessee
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
“Just Ok”
2 of 5 stars Reviewed February 2, 2013

This hostel was ok in that I stuck it out for the two nights I stayed there. There is really nothing to recommend itself. It's decently clean, the rooms are stuffy, the dog roams freely and pees freely, the security is non-existent (no lock on front door and often had to wait 15-20 minutes for a front desk person to appear). There are plenty of bathrooms but something was wrong/broken in each. Staff is too young and inexperienced- had to convince them that I could buy a one-way bus ticket to Torres. Also mentioned there was a BBQ but did not make it clear that it was open to guests/cost, etc. There is heat in the rooms but can get too hot. Good wifi, half decent breakfast, bad bed and horrible pillow, bad lighting in the room. If you're booking last minute in the high season, this will work, but otherwise, go somewhere else that feels less thrown together.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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138 reviews from our community

Traveler rating
    84
    37
    7
    8
    2
See reviews for
1
55
32
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
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  • Any
English first
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2013

Nice hostel with good breakfast.
Showers were nice and hot.
Everywhere was cleaned everyday.
WiFi was available in the dorm rooms and the kitchen area was well equipped.
The family dog provided entertainment chasing the mop!

Would stay here again...

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 15, 2012

We were here for a few nights before and after doing the W trail. Staff were helpful with info/tips about the trail and booking our bus tickets to the park and also out of Puerto Natales. The town itself is quite small so it was nice to have somewhere to hang out in the evenings. The fireplace and couches are perfect for the cold weather too!

One small downside though; we hired 2 sleeping mats from the hostel and while one of them was fine, the other had holes that we couldn't see on inspection and when it rained (absolutely poured) one night on the trail the water came up through the mat and I ended up cold and wet in my sleeping bag.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 8, 2012

We stayed here for 2 nights, 1 before and 1 after the W trek. The staff were really helpful and let us leave our baggage there for the 5 days we were trekking. There have brilliant communal areas with log burning stoves, lots of bathrooms with hot showers, lovely staff and great breakfasts.

The bathrooms are a little tired and our bed in room 4 was too soft for us, but that's just more of a personal preference.

Great little hostel!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2012 via mobile

We stayed for 2 nights before leaving for our trek. We left our bags with the owner to be put in the 'secure' luggage storage/ laundry room. We came back 5 days later with one of our bags missing - lost clothes and all our souvenirs from 4 countries of travel. We walked in the hostel a few times with no employee to be found at the front desk or anywhere else. Easy for someone to walk in and take what they please out of the laundry room. The owner shrugged it off and did not offer to do anything about the lost bag. We also had our laundry done before we left and am still missing some socks. Disappointing end to a nice trek.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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Oxford, United Kingdom
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed December 5, 2012 via mobile

Hostel has nice atmosphere and excellent breakfast but our stay was let down by a number of points:
- hairs on bed sheets even when replaced
- owner seemed over stretched
- we left our belongings whilst at TDP but they were confused with laundry and put in washing machine - including hair dryer, travel docs and CDs with photos on... All ruined. Owner apologised and replaced hair dryer and gave us chocolates, but we were very lucky our passports weren't in there. Washing all our stuff was unacceptable.
- we booked to stay after TDP but owner mixed up bookings so put us in a different hostel (and paid for taxi) but other hostel wasn't so nice.

We were sorry our stay was marred by these negatives...

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulina c, Propietario at Yaganhouse, responded to this review, December 8, 2012
Google Translation
Lamentamos mucho lo sucedido, la seguridad de sus pertenencias depende también de los pasajeros, recuerdo que su bolsa con objetos no tenia nombre, estaba abierta y ademas en el suelo, la mucama confundió su bolsa con lavandería y por eso fue lavada...el taxi lo pagué yo personalmente. lo siento nuevamente y les deseo muy buen viaje.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redlands, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

One of my favorite hostels I've stayed at. The ambiance of the place if fantastic, very laid back, with a great, mellow soundtrack playing in the afternoon and evenings. I rented a below zero bag which worked great for the rain and snow we camped in throughout Torres del Paine, at a great price. The breakfast was one of the best (eggs, good cereal, toasted bread), the rooms were comfortable and the showers were the best thing possible after 70 miles of backpacking.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Yaganhouse

Address: O'Higgins 584, Puerto Natales 61- 414137, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites
Hotel Style:
Ranked #8 of 55 Specialty Lodging in Puerto Natales
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
'Winner of the BEST YOUTH PRODUCT 2008British Youth Travel Awards. HOSTELBOOKERS!''Best Cleanliness Award' Yaganhouse Apr 09'.“Hello and welcome to the end of the world' , we will be happy to help you in this adventure...The Yaganhouse property is located in Puerto Natales's downtown, Chile.This new property was opened to provide a safe cozy place for all types of travelers.Aconditioned and disigned for your best confort, relaxation and entertainment for cool travelers...We believe that a property is not just for sleeping but for having an unforgetable stay, for that we have comfy new beds, with new mattresses, sheets and blankets, new bathrooms, heating in the rooms, equipted kitchen our delicious breakfast will be the only reason you´ll want to be out of bed in the morning.We have made a space for you to meet other travelers in our bar and cozy places. ... more   less 
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Also Known As:
Yaganhouse Puerto Natales, Aisen Region, Chile

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