We chose this hotel due to a colleague's recommendation - a mistake, and he won't ever be trusted again!
The hotel is well located in front of the beach, although the extremely busy road dilutes the ambience of the location. My room ended up being a triple, so I was pretty happy with the amount of space on offer. It was clean - no problem there. Then, the problems began.
The bed is soggy. Time it was replaced.
A quick shower in the morning revealed warm water (not hot), which I didn't think too much about until later...
Breakfast was ordinary. To be fair, breakfasts in Chilean hotels are generally tailored to Chilean tastes, but this is supposed to be an upmarket hotel and appears to cater for foreign visitors. Four varieties of cornflakes don't really make for an enjoyable breakfast for me. The scrambled eggs had run out. What I took to be orange juice turned out to be some horribly thick "nectar". There was no fruit available, unless you count the sultanas. My travelling companions (Chilean) were similarly unimpressed.
Arriving back from work at the end of the day, the hot water had disappeared completely and was now only at the ambient temperature. When I went and spoke to reception, they said sorry, it's being repaired today and should be ready in about 30 minutes. Obviously it had broken down i n the morning and took all day to fix. There was NO communication from the hotel about this.
We asked about using the pool. Uhhh sorry, it's being repaired too.
For the price, this hotel represents poor value and we won't be returning. At half the price, the Ibis (at the back of this hotel) represents far better value, despite the smaller rooms.
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