I had just crossed the Tropic of Capricorn on my motorcycle and decided to celebrate by staying in this hotel, which I thought would be the best in Antofagasta.
The men at reception thought they were professional and smart but they certainly were not. I was made to feel like a crook because of all the security questions I was asked.
The service in the restaurant was appalling. Two other people left without eating because they had been kept waiting so long. This bad service is not acceptable because there were very few diners in the restaurant. However the food when it arrived was good.
The bedroom was very good but overall the hotel needs a facelift. The cleaning staff in the bedroom area were very friendly.
Breakfast was excellent and the staff at breakfast were helpful and friendly, not like their colleagues the night before.
Checking out was as unpleasant as checking in had been.
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