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“Holiday Inn - Antofagasta” 4 of 5 stars
Review of Holiday Inn Express Antofagasta

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Holiday Inn Express Antofagasta
3.0 of 5 Hotel   |   Avenida Grecia 1490 | Con Antonio Poupin, Antofagasta 0000, Chile   |  
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Ranked #2 of 23 Hotels in Antofagasta
Certificate of Excellence
Peterborough, United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Holiday Inn - Antofagasta”
4 of 5 stars Reviewed March 21, 2013

Well, on the off-chance you find yourself in this bustling mining town at the northern end of Chile make sure you bring your Spanish phrase book. This town is on the edge of the Atacama desert and has until recent times thrived from nitrate mining. More recently it's copper mining activities have ameliorated it's fortunes. So much so that Holiday Inn, McDonalds and Domino's have arrived. Not that I could afford to visit the last two franchises, not with my waistline! I arrived at this Holiday Inn during a transition phase I presume. The builders were in and there was brick-dust everywhere. And the screaming drills seemed to wait until both me and the receptionist opened our mouths to talk. Eventually I checked in and asked where I could eat healthy food. They told me onsite they had a food shop or I could visit the myriad of local restaurants that have sprung up to serve the transient business community of mining industry people. It's not a tourist town, nor is this a tourist hotel but it is a winning format for an easy decision about where to stay. You know Holiday Inn and this one, albeit a work in progress, was not really different. The building work was to improve the hotel with a spa and pool area so maybe next time I visit there will be less drilling and hammering and more splashing? I opened the door of my room to be happily unsurprised that this met all my expectations. I also got a sea view (see photos). The local road noise was light during the early evening and certainly not a problem to me as a weary traveller, once I shut the window and switched on the air-con. A lovely shower (be quick as you are in a desert) and I was ready to eat. Downstairs I was pleasantly surprised to hear silence. The builders were told to stop at 6pm. I ordered a salad from the limited food available, some fresh fruit some bottled water and in celebration of my first visit to Chile a stubbie of the local beer. It was fantastically fresh and really tasty. The vegetables in my salad literally danced across my tastebuds with a wholesome quality I have not exerienced before. After a quick log-into the wi-fi and update of my messages and emails I slept like a log.

I arose, refreshed and determined to take my first swim in the Pacific. So I got ready quickly and drew the curtains to a murky gloom which kind of took me by surprise. I waited, but it never got brighter. Neither could I face a breakfast, the jet lag was kicking in. It did however get warmer, so I went on the "promenade" and found my way to the waters edge. There was a funny smell in this area and the seawater looked less fresh and natural than the froth from a sewage outlet - so as my mind raced over the various diseases I might catch from immersing myself I decided that discretion would be the better part of valour and I merely got in up to my knees. Job done - sort of. The hotel had a late check out facility (for a fee) if you had a late flight and wanted to hang about. And the staff were polite and "normal". All in all I would say I was unsurprised by the reliability, normality and efficiency I encountered. Even on the edge of a desert - Holiday Inn do it again! Well done chaps and thanks for a great one night stay.

Room Tip: When booking you can (for a FEE) insist on a sea view! but you that is also the side where the road...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, March 25, 2013
Dear, thank you very much for your feedback. We hope we can visit again, beginning in April with the Hotel completely remodeled and ready to meet all the needs of our guests.

Sincerely,

Horacio Marquez
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191 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Boulder, Colorado
Level Contributor
106 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed March 17, 2013

Continuing south on our drive through Chile, we planned on stopping in Antofogasta for the night. After checking a couple of the nice local hotels (you want how much for a room?), we went to plan B, the Holiday Inn Express. We believe this one and the one in Iquique are run by the same management/ownership, so we knew what to expect. Right on the main road along the coast with views our over the Pacific. Secure, underground parking for our truck. Pricey again, but not out of line with other hotels in the area. Room was what you would expect, which was a good thing. Pool and hot tub out back great for taking a dip, but in need of a good scrubbing. Also had a wind tunnel affect going, thank goodness it was summer. They were doing some remodeling while we were there, so it was noisy. We didn't want to go out for dinner, so we purchased some prepared dinners in the shop in the lobby, and they were surprisingly good. Didn't get our requested wakeup call in the morning. Excellent breakfast buffet though.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, March 18, 2013
Dear, thank you for choosing us. In turn, we apologize for the inconvenience of remodeling product. We hope to be in March, with the Hotel completely remodeled, with a much higher level infrastructure, and hopefully I can go back to check.

Sincerely,

Horacio Marquez
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Santiago, Chile
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 15, 2013

I spent one night there for the second time, both for reasons related to work. The room was nice but the door was kind of stuck in its frame so I needed to push hard to open or close. Since I already had a change of room due to a problem with the air conditioning unit, I didn't ask to be moved again. The narrow entrance to the hotel is a little unpromising but the rooms and bathrooms are comfortable. The breakfast was good and the location was convenient.

Room Tip: Ask for a room facing the ocean instead of the city.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, March 18, 2013
Dear, thank you for your loyalty, and we apologize for the inconvenience. We are two weeks of finishing the remodeling and we are in the most invasive of the work, we hope to re-tell the first days of April and the experience of a 100% remodeled Hotel.

Sincerely,

Horacio Marquez
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Margate, United Kingdom
Level Contributor
148 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed March 11, 2013

lovely hotel right on the seafront. nice room with lovely views all mod cons and good air conditioning. however we were woken from an afternoon slumber by very loud knocking (like a sledge hammer being used to break concrete)coming from, we thought, the room next door. turned out that the floor below ours was being upgraded which would normally be no problem BUT THIS WAS 7PM ON A SUNDAY EVENING. fortunately a visit to the reception desk(where a very flustered receptionist was trying to deal with new arrivals and complaints unaided) eventually stopped the noise after about 15 minutes. the area outside the breakfast room was also being dug up. however, apart from this we enjoyed the time we spent there. the staff generally were exceptionally friendly, the ambience great and breakfast exceptionally good.

Room Tip: high rooms have lovely views
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, March 15, 2013
Dear guests, we appreciate your feedback, we apologize for the noise, we are two weeks of finishing the remodeling around the Hotel generally.

Hopefully they can return to enjoy the new facilities and services.

Sincerely,

Horacio Marquez
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Dhahran, Saudi Arabia
Level Contributor
125 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
4 of 5 stars Reviewed January 25, 2013

We stayed at the Holiday Inn Express in Antofagasta for 10 days in December of 2012. Would I stay at this hotel again? Yes. Would I recommend this hotel to friends? Yes. This is a solid 3 star hotel.

The hotel is located right across the street from the Pacific Ocean so you have great views from your room if you request an ocean view room. The hotel has free Wi-Fi throughout the hotel, even in your room. There is also a small business center with a couple of PC's that guests can use. Another added benefit of the hotel was the washer and dryer that were available for guest use.

The staff was very friendly and helpful. The hotel was clean and updated. In fact, there were renovations happening when we were staying there. Our room came with a safe and an iron & ironing board. There was no mini-fridge or microwave. The plugs are all 220v so make sure you have the correct adapter.

The hotel does not have a restaurant but breakfast was included with our stay. The hotel served a variety of breads, cereals, as well as scrambled eggs and sausage. While the hotel doesn’t have a restaurant, it does have a store where one can by drinks (including alcoholic), ice cream, snacks, and sandwiches. The prices are more than you would pay in a store but I guess you are paying for the convenience. There is a large super market a block away where you can buy most things that you would need.

The hotel does have an outdoor pool (not heated), a hot tub, and a small gym (a couple of treadmills and elliptical trainers). I must warn you about the pool/hot tub – the water in one of these turned my wife’s blonde hair a shade of green after one use and ruined her bathing suit so users beware.

I have uploaded some photos of this hotel to help you.

If you found this review helpful please let me know by clicking the helpful button thank you.

Room Tip: Ask for an ocean view room.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, January 30, 2013
Dear, thank you very much for your feedback, we are renovating the entire hotel for a better and more comfortable, and we hope to visit again, as within those improvements we plan to improve all areas of service. Thank you very much.

Sincerely,

Horacio Marquez
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London, United Kingdom
Level Contributor
114 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
2 of 5 stars Reviewed December 5, 2012

After reading all reviews, I decided to stay here on my first trip to Antofagasta.

However, deeply regretting.

I reached here at 1230 in the afternoon . The official check-in time is 1500. Fair Enough. They made me wait till 1500 hours. When I went to their window at 1500 hours, they said wait till 1530. When I went to their window at 1530 hours, they said, wait till 1630. Mind, you, I was on a pre-paid ( 100% pre paid) reservation!

Finally, after much cajoling, they gave me a room at 1600 hours. I could not go to another hotel as I had already pre-paid.

The guy checking me in, by name of the "cesar" almost tore my passport into 2 peaces. He was so rough with it. Do they not know, that without passport, I would be struck and unable to travel and its a document to be handled with great care? General Manager, reading this..please train your guys.

The room is OK. Standard Holiday Inn express rooms as we have in USA. However, the location is not that great . No restaurant in the hotel. You have to go outside to eat food. You can get coca-cola though.

Overall, extremely annoyed with the staff. Never returning again.

I am giving 2 stars and not one, simply because of the decent room amenities.

Room Tip: Ask for a sea facing room on the top floor.
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, December 11, 2012
Google Translation
Estimado, lamentamos mucho que su reciente experiencia en el hotel, no haya sido lo que esperaba.

En cuanto a su necesidad de servicios de alimentos y bebidas, le comento que tenemos un Express Market., con platos calientes del día, ensaladas, sandwich, snack, bebidas, jugos y cervezas, entre muchos otros productos más, con servicio de Catering, con uno de los mejores Restaurantes de Antofagasta. Además tenemos convenio con más de 15 Restaurantes de la ciudad, donde puede comer y cargar a la habitación, y además tenemos servicio de Delivery, con entrega directa a la habitación, dentro de muchos otros servicios anexos.

En cuanto a la situación puntual con el Recepcionista, estamos con un programa intensivo de Servicio y Calidad Total, para que nuestros colaboradores informen de todos nuestros servicios y presten ayuda a cada huésped en sus necesidades y requerimientos.

A su vez, estamos en un Plan de Mejora Total, que implica la remodelación de todas nuestras áreas de esparcimiento, lounge, cafetería y salones, para un mejor confort y satisfacción de todas sus necesidades, esto implica también la mejora de la conectividad, WIFI y puntos de acceso, con un concepto de full tecnología, tanto en habitaciones, como en las áreas de esparcimiento.

Es por eso, que quisiéramos nos volviera a visitar, sin costo por supuesto, para que viviera la verdadera experiencia, que es la que a diario entregamos y buscamos entregar a cada huésped.

Afectuosamente y esperando nos cobre la palabra, me despido.

Cordialmente,

Horacio Márquez
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Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 18, 2012

The hotel is clean and confortable for bussiness travellers. Internet service is free. There are payed internet options, but free services is ok; I used skype using free service.
Breakfast was ok for me, The staff was quite indifferent when I arrive, nobody said me where the room, elevators were. The following days the staff became really helpful.
The taxi services is unreliable; it shoulded been pick me up in the airport and it never show up. There is a good taxi services in the airport and they accepted credit card.
I probably go back. It was good experience.

Room Tip: I like room with sea view.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
horacio m, Gerente at Holiday Inn Express Antofagasta, responded to this review, October 20, 2012
Gracias por sus comentarios, esperamos repita su experiencia en nuestro Hotel, estamos trabajando para mejorar el convenio de exclusividad con la empresa de Radio taxis, que nos presta servicio.
Esperamos repita su experiencia y se sorprenda gratamente con los nuevos servicios y mejoras que estamos incorporando. Gracias.

Afectuosamente,

Horacio Márquez

Thanks for your feedback, we hope to repeat your experience in our hotel, we are working to enhance the exclusivity agreement with the company Radio taxis, which we serve.
We hope to repeat their experience and pleasantly surprised with the new services and improvements we are incorporating. Thank you.

Sincerely,

Horacio Marquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Antofagasta

Address: Avenida Grecia 1490 | Con Antonio Poupin, Antofagasta 0000, Chile
Phone Number:
Location: Chile > Antofagasta Region > Antofagasta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 23 Hotels in Antofagasta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Antofagasta 3*
Number of rooms: 46
Official Description (provided by the hotel):
When looking for hotel in Antofagasta, Chile, stay and enjoy the beautiful Holiday Inn Express Hotel Antofagasta.This 12 story hotel is located in front of the Sea, offering beautiful views from most of the guest rooms. With an excellent location in the Brasil area for Tourism the most lively, entertained, dinning and nightlife area of the City and for Business the moderns, business and commercial area. Centrally located to the financial district of Antofagasta, the hotel is by car 2 minutes from downtown and 10 minutes from the industrial neighbourhoods (i.e. Caterpillar/Finning, SQM, Komatsu, Coca-Cola, Antofagasta University, etc). Direct access to the most important cooper mines of Chile (Escondida, Quebrada Blanca, Zaldivar, Tesoro, Lomas Bayas, etc). Direct access to/from the Airport (30') The Holiday Inn Express Antofagasta offers 100% WI-FI access (cost apply) as well as Free: Buffet Breakfast (normal & light), Local Calls (not celulars), Parking and use of Business Center. We provide at a charge in all rooms wired and WiFi high speed internet. We highly recommend to book the Ocean View Room in order to get a wonderful view. ... more   less 
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Also Known As:
Holiday Inn Antofagasta
Antofagasta Holiday Inn

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