I considered that definition of "reservation" is very special in this hotel. Before sent reservation form, you'd better confirm with the hotel that if you find rooms reserved are different as they cconfirmed, whether you could cancell it without charges or not.
Here is my lesson:
I comfirmed reservation package with 4 rooms for one night by email with the operator. Our group arrived there before 8am on Feb 15 and rooms are not ready as I reserved. They explained that the rooms were not checked out. So we put luggage there and set out for the tour as we arranged.
Untill we were back in that afternoon, one twin beds room in my package is occupide. They forced me to accept options which is different with package I reserved. We are one group, and I confirmed rooms' type with the hotel. If it is different, we cannot let two of us accept this unfair treatment. Therefore our group decided to cancell booking and left that place. However, the river garden charged me for other three rooms without my agreement.




