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“A Perfect Angkor Wat Experience” 5 of 5 stars
Review of Heritage Suites Hotel

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Heritage Suites Hotel
4.5 of 5 Hotel   |   Wat Polanka, Slokram Village, Siem Reap, Cambodia   |  
Hotel amenities
Ranked #10 of 223 hotels in Siem Reap
Ithaca, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“A Perfect Angkor Wat Experience”
5 of 5 stars Reviewed January 7, 2013

Leaving the Heritage Suites Hotel after a wonderful stay over New Years I felt like I was saying goodbye to old friends. The room's all have unique names and décor while still everything you would expect of a hotel of this caliber. Ours was a level above their standard large, well-appointed rooms and was very comfortable while reflecting a level of charm not found in similar high-end corporate hotels. The Wi-Fi worked flawlessly and room service was prompt and (befitting a Relais Chateaux) delicious. All of this is to be expected of a five star hotel.
Having stayed previously at the Raffles down the street in Siem Reap, the rooms, food and pool area were superior at the Heritage despite the lack of a large corporate brand behind it.
However, what truly made our visit (and judging by the other reviews it was not a one off) beyond memorable was the staff. From the Heritage Adventures staff (Teka!) who worked to build a perfect three day itinerary for me beginning 6 months prior to our arrival to the front desk and everyone in between they treat you not as a valued customer but as an old friend or family member.
While New Year’s Eve had a set menu, the staff as able to completely remake the menu to our tastes with less than one day’s notice (they said of the 24 tables, 20 had special requests) and did it all with a level of aplomb not found or frankly, I don’t think possible, at a large hotel.
However, the highlight of our stay was the General Manager, Magnus Olovson. Magnus ensured our time at the Heritage Suites and indeed from the interactions we could see with other guests, everyone’s times there, were flawless. In addition on New Year’s he included us in *his* party, welcoming us as old friends as the night dwindled down and other guests made their way to their rooms.
Overall, I cannot speak highly enough of the hotel. It has the facilities of many of the larger Siem Reap hotels but the service and charm not found in a large hotel anywhere. The staff, from the bell staff to the General Manager, I have not found anything like that anywhere in the world be it at a Four Seasons, Peninsula, etc.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 7, 2013 via mobile

If you like a hotel closed in by walls, don't mind an expensive French menu when you had been looking forward to Cambodjan food, like to listen to blaring pop music, don't mind the occasional black out, nor an overflowing shower and poor seating at the pool then this is the place to be. Lovely staff though.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 7, 2013

Stayed here for 4 nights over Christmas and it was amazing, the staff are great, the owner is very accomodating and the food was great.
Also, the tours that the hotel arranged were fantastic. Would recommend this hotel to anyone.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 6, 2013

I love this hotel! The grounds of the hotel and the suites are gorgeous! The hotel has a serene setting and the staff provided impeccable service. We stayed for three nights and I did not want to leave. Every time we returned from an outing, the staff always greeted us and made us feel at home. I also recommend booking tours through the hotel. We did an ATV ride through the countryside and had a private English guide and driver to see the temples - all of the tours were awesome! I can't wait to return to this hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

The cottage at the Heritage Suites was a delight (we stayed in the Saffron suite). It was perfectly decorated, spacious, suitably air-conditioned and had lovely touches like speakers for your iPod/mp3 player. The hotel itself is located a short tuk-tuk ride away from the main area of Siem Riep - or a 20 min walk- perfect if you're not looking for a loud backpacker experience but do fancy eating or drinking out and not just relying on the (wonderful) hotel food. Cocktails were fantastic and helped along by happy hour! Breakfast had plenty of choice, both western and local cuisine cooked to order. We thoroughly enjoyed the Christmas Eve dinner which showed off the talents of the chef. The staff were all extremely friendly and helpful at all times.

Stayed December 2012, traveled as a couple
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 6, 2013

We spent three nights in this hotel and we were very sorry to leave. The location, Magnus the general manager, Baptiste and the staff of the hotel make this place the perfect choice either if you come to Siem Reap to visit the temples or just to relax by the pool. The restaurant, the Spa and the bar are also outstanding.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 2, 2013

This is a truly colonial style hotel set in ideal location for visiting the temples and other sights of Siem Reap. You are not directly in the tourist area but a short distance from the main sights in a quiet area close to Wat Bo, a must-see monastery, just off of the tree-lined Riverside road with its beautiful old colonial mansions. The hotel is very elegant, especially the main house with its classy bar and fantastic restaurant; the pool area inviting for anyone from romantic couple to families with children; the upscale rooms and bungalows with super comfortable huge beds, free-standing bathtubs and saunas, outdoor gardens with showers, beautifully decorated in authentic Cambodian style; the staff is absolutely kind and courteous and very helpful in planning your day trips and evenings. We were picked up in one of the 2 black vintage Mercedes that belonged to the former King so felt immediately special and welcome which is how you will feel during your entire stay in this wonderful hotel. Truly first class, well done to management.

Room Tip: Spring for the bungalows, well worth it.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Suites Hotel

Address: Wat Polanka, Slokram Village, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Siem Reap
#5 Luxury Hotel in Siem Reap
#9 Romantic Hotel in Siem Reap
#17 Family Hotel in Siem Reap
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Official Description (provided by the hotel):
Experience sophisticated and genuine hospitality in this small and charming luxury boutique property with 26 well designed and spacious suites & rooms, located a block away from the Siem Reap river, 15-20 minutes from the Angkor temples and 3-5 minutes from downtown. Saltwater pool, Spa, fine dining Restaurant & Zinc Bar. Indulge in sophisticated dining at our Lobby Bistro and Mezzanine with refined Khmer Specialties & International Favorites. The stylish zinc bar is the place to gather for drinks and enjoy unique cocktails or a tasty Cambodian Kingdom beer. Regular Happy Hours from 5pm to 7pm at the Cocktail BarEVERY TUESDAY ! ROYAL APSARA DANCEExperience Traditional Dance performance in an elegant ambiance. Show from 7.30pm - 8.30pm (no entry fee)Dine à la carte (A/C, Wifi)EVERY THURSDAY ! JAZZ IN THE CITYJazz the night away from 7pm to 10pm at only live jazz music venue in Siem Reap, showcasing a unique repertoire of Modern and Classic Jazz selections by talented musicians. Happy Hours at the Cocktail Bar while the music plays. Dine à la carte (A/C, Wifi) ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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