Leaving the Heritage Suites Hotel after a wonderful stay over New Years I felt like I was saying goodbye to old friends. The room's all have unique names and décor while still everything you would expect of a hotel of this caliber. Ours was a level above their standard large, well-appointed rooms and was very comfortable while reflecting a level of charm not found in similar high-end corporate hotels. The Wi-Fi worked flawlessly and room service was prompt and (befitting a Relais Chateaux) delicious. All of this is to be expected of a five star hotel.
Having stayed previously at the Raffles down the street in Siem Reap, the rooms, food and pool area were superior at the Heritage despite the lack of a large corporate brand behind it.
However, what truly made our visit (and judging by the other reviews it was not a one off) beyond memorable was the staff. From the Heritage Adventures staff (Teka!) who worked to build a perfect three day itinerary for me beginning 6 months prior to our arrival to the front desk and everyone in between they treat you not as a valued customer but as an old friend or family member.
While New Year’s Eve had a set menu, the staff as able to completely remake the menu to our tastes with less than one day’s notice (they said of the 24 tables, 20 had special requests) and did it all with a level of aplomb not found or frankly, I don’t think possible, at a large hotel.
However, the highlight of our stay was the General Manager, Magnus Olovson. Magnus ensured our time at the Heritage Suites and indeed from the interactions we could see with other guests, everyone’s times there, were flawless. In addition on New Year’s he included us in *his* party, welcoming us as old friends as the night dwindled down and other guests made their way to their rooms.
Overall, I cannot speak highly enough of the hotel. It has the facilities of many of the larger Siem Reap hotels but the service and charm not found in a large hotel anywhere. The staff, from the bell staff to the General Manager, I have not found anything like that anywhere in the world be it at a Four Seasons, Peninsula, etc.
- Official Description (provided by the hotel):
- Experience sophisticated and genuine hospitality in this small and charming luxury boutique property with 26 well designed and spacious suites & rooms, located a block away from the Siem Reap river, 15-20 minutes from the Angkor temples and 3-5 minutes from downtown. Saltwater pool, Spa, fine dining Restaurant & Zinc Bar. Indulge in sophisticated dining at our Lobby Bistro and Mezzanine with refined Khmer Specialties & International Favorites. The stylish zinc bar is the place to gather for drinks and enjoy unique cocktails or a tasty Cambodian Kingdom beer. Regular Happy Hours from 5pm to 7pm at the Cocktail BarEVERY TUESDAY ! ROYAL APSARA DANCEExperience Traditional Dance performance in an elegant ambiance. Show from 7.30pm - 8.30pm (no entry fee)Dine à la carte (A/C, Wifi)EVERY THURSDAY ! JAZZ IN THE CITYJazz the night away from 7pm to 10pm at only live jazz music venue in Siem Reap, showcasing a unique repertoire of Modern and Classic Jazz selections by talented musicians. Happy Hours at the Cocktail Bar while the music plays. Dine à la carte (A/C, Wifi) ... more less
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- Also Known As:
- Heritage Suites Hotel Relais And Chateaux
- Heritage Hotel Siem Reap
- Heritage Siem Reap