We've given Heritage Suites 4 stars (very good) but in all honesty I would have only given a 'good' as opposed to 'very good' if it were available. The best desription I can give HS is quriky. I say this as some parts of the HS package are great whilst others are odd. The hotel seems to have gone through a number of design changes as I can't believe that it was originally designed as it is at the moment.
Take the room we had (a bungalow suite) which has a bath in the middle of the room. It has an additional outside shower which is all well and good but why? Also the room has a sauna! The sitting area comprises a sofa with no arms which is extremely uncomfortable. The nook in the indoor shower is very small with not enough room to reach in and grab shampoo or whatever. The wash basin is in yet another area and the loo is miles from both the shower and washing facilities. The beds are on a wooden platform which protudes about 5 cms from the matress allowing about half a metre space between the wall and the wooden platform. Just enough room to crack one's shins which we did in the dark. And the view is of a wall. No competent interior designer/architect would design this layout unless, of course, they set out to be 'different' or 'trendy'. It simply doesn't work.
The opposite is true of the staf who are simply brilliant. They are polite to a fault and go out of their way to help and always with a smile.
Breakfast was quite good but nothing special. We didn't have lunch or dinner at HS as there are plenty of wonderful and cheaper options in town. Drinks were quite expensive other than the Thursady night jazz evening when the prices were reasonable. Thursday night seems to be the evening when the whole of Siem Reap's ex pat community pitch up for music and drinks - nice atmosphere.
The pool area is pleasant and the pool immaculate - great to take a dip after doing the temple thing in unbelieveable heat. We went in August and I can't imagine what temple terkking must be like in the hotter months. The temples were crowded when we went so in peak months I think it would be like Oxford Street on a saturday morning - madness.
HS is about 10 minutes out of town which is no problem as a tuk tuk is always available and the ride enjoyable. One thing I found interesting is that less than 50 meters from the HS entrance gate was a great pile of rubbish on the side of the road and which stayed there during the duration of our stay. No doubt the hotel would say it is the council's duty to remove the rubbish but in the event of this not happening I would have thought HS would have removed it themselves as it did nothing to enhance the pereception of the hotel.
Some people have remarked on noise from the school, next door. As it was school hols this didn't affect us and anyway I think the school would enhance the surrounds.
All in all an interesting stay. The layout of the whole hotel is odd but the staff are great.
- Official Description (provided by the hotel):
- Small and Charming Boutique Hotel|20 Suites & 6 Classic Guestrooms | Sophisticated - but not trendy | Luxurious - but not ostentatious | Timeless - yet recognizably of its time | Genuine hospitality | One block away from the Siem Reap river |Twenty minutes from the Angkor temples|Five minutes to downtown Old Market| Saltwater pool, Spa, fine dining Restaurant & Zinc Bar | Regular Happy Hours from 5pm to 7pm at the Cocktail Bar | EVERY TUESDAY - ROYAL APSARA DANCE from 7.30Pm - 8.30Pm | EVERY THURSDAY - JAZZ IN THE CITY from 7pm to 10pm ... more less
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- Also Known As:
- Heritage Suites Hotel Relais And Chateaux
- Heritage Hotel Siem Reap
- Heritage Siem Reap