The Heritage Suites Hotel in Cambodia exceeded all our expectations. It's truly an oasis from the heat and hustle. Our experience in southeast Asia is sometimes the service gets in the way of service, but not here at Heritage. The staff (across the board from the drivers, to the front desk to the pool side trainees) was exceptional. They have a unique tipping policy which we loved. The hotel discourages individual tips and prefer guests to give any gratuities (if they feel so inclined) in a sealed envelope to the front desk/manager. Apparently, they split all tips equally amongst the staff.
The rooms are gorgeous decorated, and we felt the bed was very comfortable. Air conditioning was so effective, we actually turned it down a couple of times. Wifi was great and also very reliable. Better than 5 star hotels in Bangkok. We stayed in a bungalow suite (lovely!), but on the day of our check out, we had a late flight so the hotel was kind of enough to set us up in a standard room (free of charge) until we left for the airport. They had another guest arrival for the suite and our flight wasn't until 7pm. This was very unexpected and much appreciated. Standard room was great as well.
We booked the Romantic Escape package that included a personal guide for the temples, a private AIR CONDITIONED car and and monk blessing. Outstanding. A must really. The tour guide was incredibly knowledge, the driver was very, very sweet and the monk blessing was 100% authentic. We're not sure how we would have survived the temples without the guide. We know we wouldn't have seen as much as we did had we done it on our own. We also figured the monk blessing would be a bit manufactured since it was being offered through the hotel, but it was legit. Truly memorable.
We didn't have any of the issues that the few negative reviews mention. Didn't feel the location of the hotel was an obstacle at all. In fact, we liked being tucked away from the city beat. It was a nice retreat, and in all actuality, it's a USD $2-$3 (depending on market rate) 5 minute tuk tuk to the center of town. Getting back was never a problem. Just grab a business card on your way out to show the drivers for your return.
We are definitely going to look at the franchise for future southeast Asian travel.
- Also Known As:
- Heritage Suites Hotel Relais And Chateaux
- Heritage Hotel Siem Reap
- Heritage Siem Reap
- Official Description (provided by the hotel):
- A few minutes from the magnificent temples of Angkor Wat, Angkor Thom and the other architectural vestiges from this era, you will stay in a sumptuous colonial villa where bamboos, lotuses and white water lilies exhale the perfumes of meditation. In your suite - some are up to 150 sq. m with private Jacuzzi - enjoy in an oversized bathtub with a view of the gardens. A “temple” of rest in one of the world’s most stunning archaeological sites. The only member of Relais & Chateuax in Cambodia, we truly focus on a highly customized service, authenticity and tradition, while providing all expected modern facilities. ... more less
- Reservation Options:
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