I was a bit surprised why Filipinos highly recommend this hostel. For a rate if USD 13 for air-con room, I would rather stay in an air-con room located in pub street for USD 15. The price is almost the same since I need to rent a bicycle ( US$ 2 per day) to be able to go to the old/night market. The location of this hostel is far, they are situated on sub-street which is very dark when you go home late. Bicycle is a must to go out of the hostel if you don't want to walk under the sun with more than 35 degrees centigrade during summer
Booked this online, with a written confirmation from Bovuth and Bovorn, but to my surprise, when I arrived they don't have an air-con room available and offer a fan room instead. I decline, so they transfer me to another hostel across the street, which is relative of the owner. It was so inconvenient since I want to unpack all my things but I can't since I will be transferring to their hostel the next day. The air-con room has queen sized bed, private toilet with hot/cold shower, 21 inch standard TV, personal ref and almost no wi-fi inside the room. The room is ok but the service is poor not to mention that the location is 10 minutes away from pub street/night market. Will never stay in this hostel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Value Customer,
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Warm Greeting from Bou Savy Guest House,
Thank you very much for stayed with us during your holiday in siem reap angkor.
Yes we are accepted our mistake that we don't have single room A/C room for you on arrival as one of the client do not check out at that time without informed us in advance And we already try the best solve this case.
but i just to clarify some of your opinion as below:
+ We are 60 meters off the main road. That is away from Noisy and Dusty. On the road to Bou Savy Guest House at night time is not dark. Because we supply the electricity from the main the road reach to Bou Savy Guest House.
+ The Single room A/C $13.00 per night included daily breakfast, What you want more from us?
+ $2.00 for bicycle rental is per day. Not just go to the pub street at night. Actually, you rent our bicycle is for the temple tour. After finished the tour, you requested us to take our bicycle to the pub street until midnight for free of charge. We offered. Why we don't have advantage. You should asked yourself, if you were me, are you agree?
+ You said my services is very poor? That is your opinion. But you should checked 461 reviews about our property, you are the first one said we are poor on services.
+ I saw the picture of my TV, My god, Why don't you turn on the electricity in your room? you took the picture like this. It seem that in the room not offer the electricity lamp. We have electricity lamp from every room Conner.
We are running this places since 2003. So we understand well how to provided the good services to the clients, The Hidden Cost, Honest, Good Services, Cleanness and Friendly Atmosphere is our main objective.
Anyway, thanks for your values comment us on Tripadvisor.com to sharing your experience to property. We will try the best to correct our mistake and getting the good challenge to the future.
Wish you have a good health and Success.
with Best regards,
Bou Savy Guest House Owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.