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“Excellence in Siem Reap” 5 of 5 stars
Review of Park Hyatt Siem Reap

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Park Hyatt Siem Reap
5.0 of 5 Hotel   |   Sivutha Blvd, Siem Reap, Cambodia   |  
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Pamper at the Park
Ranked #18 of 231 Hotels in Siem Reap
Hong Kong, China
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Excellence in Siem Reap”
5 of 5 stars Reviewed February 7, 2014

Have always wanted to stay at this hotel when it was Hotel de la Paix, and since Park Hyatt took over it was even better. The hotel is very centrally located and one cannot fault the hotel for it's design, staff, really comfy guest rooms. All the staff from housekeeping to Concierge are all superb. The only down side is that we were out so often visiting the temples we didn't really have time to enjoy the hotel! Definitely will be back for another visit.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, February 9, 2014
Thanks for your great review on Trip Advisor! It was super to read how much you enjoyed your stay and that the only negative being that you did not have long enough to experience the hotel!!! I hope that you will return again soon and that when you do you will contact me so that I can personally assist you with your accommodation requirements…

I trust you are well and thank you again!

Sholto Smith (Mr)
General Manager

Park Hyatt Siem Reap
PO Box 93270 | Sivutha Boulevard | Siem Reap, Cambodia
E: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cheltenham, United Kingdom
Top Contributor
575 reviews 575 reviews
92 hotel reviews
Reviews in 159 cities Reviews in 159 cities
466 helpful votes 466 helpful votes
5 of 5 stars Reviewed February 6, 2014

It is difficult to fault this hotel. Our 3 night stay here in Siem Reap was one of the highlights of our visit to Vietnam and Cambodia during which we stayed at some very good hotels - but this one was probably the best.
The room was excellent and the bed comfortable; I have written separate 5 star reviews on both the restaurant and bar as they were excellent; the service throughout was impeccable; and the hotel itself is an architectural delight.
What more could one ask for?

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, February 9, 2014
Thank you for yet another positive review on Trip Advisor!! I was delighted to read this and will ensure that it is shared with the team… It was great to read that we were the best of all the hotels you stayed in while you were on your travels throughout South East Asia…. Do let me know when you plan to return so that I can personally.

I trust you are well and that you are not being badly affected by the terrible weather in the UK…

Thank you again!

Sholto Smith (Mr)
General Manager

Park Hyatt Siem Reap
PO Box 93270 | Sivutha Boulevard | Siem Reap, Cambodia
E: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch NZ
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 30, 2014

The central location of this hotel, and the beautiful architectural style of the public areas in particular meant this was a fantastic choice to stay in Siem Reap. But what we'll remember most is the pleasantness and politeness of 100% of staff that we dealt with- many smiles in a day make a big difference. A really peaceful haven in the city too, but Siem Reap is nowhere near as challenging to get around as the bigger cities in this part of the world. Recommended as worth the money.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, January 31, 2014
Thank you for taking the time to write on Trip Advisor.

I was very pleased to read your positive comments about the hotel and especially about our staff. It is always great to receive feedback of this nature and I can assure you that we have shared this with the team. It certainly assists in further cementing the importance of going the extra mile.

Do let me know when you plan to return to Siem Reap so that I can personally assist you with your reservation requirements!

Best regards and Happy Chinese New Year!!

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2014

You can never go wrong with Park Hyatt. What me and my wife loved about this Hyatt is that its a small boutique hotel and everything in the hotel is just beautiful.
3 great restaurants, clasic bar, Well designed facilities, beatifual spa, 2 swiming pools and amazing rooms. Also its by far the best location you can find in the city. Worth every dollar.
The temple tours can take a lot out of you and as the city its self is not as nice as we have been told, this hotel is the perfect place to relax and really enjoy you holiday.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, January 31, 2014
It was so great to read your positive review of your experience here and hope that this is the first of many visits.

Thank you also for listing our key features from restaurant outlets to swimming pools! I know that the hotel's architect, Bill Bensley, would also appreciate your kind words about the design features of the hotel.

Do let me know when you plan to return to Siem Reap so that I can personally assist you with your reservation requirements!

Best regards and Happy Chinese New Year!!

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 29, 2014

A wonderful hotel overall with its room facilities and hotel amenities from the pool to the Living Room area and the Glass House cafe . Check- in and -out service was impeccable and made us feel like valued guests. Location was also convenient enough within walking distance to the French Quarter and Old Market areas. The only slight let down was its housekeeping service, as we experienced unwashed cups and toiletries supply not being refilled on the 2 nights here.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, January 31, 2014
Thank you for your review on Trip Advisor.

While it was great to read your positive comments I was of course rather concerned by what you reported of House Keeping and the cleanliness of your room and in-room crockery. We have a stringent programme in place whereby all of these items are removed from the rooms and replaced with items that have been deep cleaned in dishwashers. It is rotational. That said, I have launched an investigation with our housekeeping manager to find out what could possibly have happened. I certainly appreciate your letting me know.

Please do not hesitate to contact me directly when you plan to return so that I can personally look after your accommodation requirements.

Best regards and Happy Chinese New Year!!

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2014

Location lf the hotel just perfect if you wish to go downtown in Siem Reap.

The rooms and all decoration of the hotel are well designed.

The stuffed are very helpfull. So I would like to thank them once again.

The breakfast was very good in deed but I found a bit expensive however glashouse cafe is offering alternative breakfast with more moderated prices.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, January 30, 2014
Thank you for your review on Trip Advisor!

Great to read that you enjoyed your stay here with us and that you found the location of the hotel to be that of a good one. We feel it sets us apart of our and in a good way! Your comments are duly noted about the breakfast! Was there something in particular that you felt was lacking? Delighted that you enjoyed the Glasshouse though… That certainly represents great value for money!

Let me know when you do so that I can personally assist you!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 27, 2014

It is a wonderfull hotel right in the center. Very spacious rooms and spacious bathrooms. It is full of character, has the spa, living room and swimming pool. Very cosy. It gas an old tree in the square yard and at night the torches are lit up all over the hotel. Seimming pool area is small but cosy. Food and restaurant are very good. I would not go anywhere else. Very close to local markets and pub street( which is not very fun or nice). Ask a hotel to suggest you alocal local restaurant no toursits. Even ask a bellboy so that you do not get sent to tourist atraction. You can try turtle, snake and different things. It is fun and worth seeing to understand their culture. There is a whole ddifferent action going on then in this worthless pub street.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, January 30, 2014
Warm greetings from Siem Reap!

Thank you for your posting a review on Trip Advisor! Your positive account of your stay here with us was appreciated and I was thrilled to read how much you enjoyed physical aspects of the hotel as well as our food and beverage offerings! That and you also managed to get out to some restaurants where you were able to enjoy some local delicacies!

Please do let me know when you do so that I can personally assist you!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Siem Reap

Address: Sivutha Blvd, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Siem Reap
#12 Business Hotel in Siem Reap
#12 Luxury Hotel in Siem Reap
#14 Spa Hotel in Siem Reap
#17 Romantic Hotel in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Siem Reap 5*
Number of rooms: 108
Official Description (provided by the hotel):
Opened on July 29th, 2013, Park Hyatt Siem Reap is the most centrally located five star luxury hotel with 108 beautifully appointed rooms and suites that caters to the discerning traveller seeking contemporary style and relaxation. The signature Dining Room offers exquisite Khmer and French Au Provencal cuisine and the chic Living Room Lounge is ideal for a sunset cocktail. The hotel is situated within just minutes of the eclectic shops and restaurants of Siem Reap as well as being only 8kms from the ancient temples of Angkor. ... more   less 
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Also Known As:
De La Paix Hotel
De La Paix Siem Reap
Hotel De La Paix

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