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“A true palace” 5 of 5 stars
Review of Angkor Palace Resort & Spa

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Angkor Palace Resort & Spa
4.5 of 5 Resort   |   No. 555, Phum Krous | Khum Svay Dangkum, Siem Reap 855, Cambodia (Formerly Grand Soluxe Angkor Palace)   |  
Hotel amenities
Ranked #42 of 232 Hotels in Siem Reap
London
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
“A true palace”
5 of 5 stars Reviewed December 28, 2012

I have been in Siem Reap now for a month now dotting from hotel to hotel and had to comment on the excellence of this place.

The service is OUTSTANDING, the staff were so helpful and catered to my every crazy request! The rooms are just beautiful with stunning views (from the 4th floor). The cleaners were so efficient, so much so that i couldn't find a single crease in the sheets everyday i returned from breakfast!

The complex is a little out of the centre, but trust me this is a good thing. It is so nice to retire to the hotel after a busy day at the temples, or even just relax by the pool all day, and for $1.50 (if you barter well) you can get a tuk tuk to the old market and be there within 10 minutes.

The best part is the driving range where you can let of steam by hitting a few balls into the green, and for only $2 for 40 balls, it's really good fun for kids as well as adults.

The pool was where i spent most of my time, that and the spa with THE WORLD'S BEST THERAPIST who cracked my back and got rid of years worth of tension. I had a treatment everyday.

I must admit I was sad to leave this place, for its price it is by far one of the best hotels in Siem Reap and i would thoroughly recommend it to family and friends.

Room Tip: 4th floor best views
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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495 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Sydney
1 review
5 of 5 stars Reviewed December 28, 2012

We stayed at the Hotel early December 2012. The hotel was fabulous it was close to the temples, off the main road so the noise was reduced, and about 10-15 minutes to town by tuk-tuk, and close to the temples. The staff were gracious and accommodating, the room service was quick to arrive and the menu in the main restaurant was excellent and very extensive. The food was beautifully presented and delicious. We had a One Bedroom Suite which was large and comfortable (although the lounge was a little hard) the perfect place to come home to after a long day exploring the temples. The pool is fantastic we enjoyed many a dip after coming back from town. We thoroughly enjoyed our stay at this hotel and it is the only hotel we would consider staying in if we ever returned to Cambodia.

Room Tip: If at all possible choose the one bedroom suite, it has a balcony and is so spacious, the bathroom i...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
116 reviews 116 reviews
39 hotel reviews
Reviews in 55 cities Reviews in 55 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed December 23, 2012

This is a lovely hotel set in beautiful grounds with a large pool area.

Our room was very spacious with one of the biggest bathrooms I have ever had in a hotel.

The staff were polite and helpful. We enjoyed eating both the breakfast buffet and the occasional lunch or dinner in the hotel.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2012

We've just had a lovely, easy stay at the Grand Soluxe Angkor Wat. The rooms were great, decor and fittings all to an excellent standard. We had two rooms with connecting doors, no issues with mosquitos or other pests but if you leave sweets out then ants will always find them.

Breakfast was very Asian and meat focused but we managed fine. The staff and manager in particular was very helpful and accommodated a late checkout so we could maximise on touring and enjoying the facilities. Would also recommend high tea in the lobby a nice treat after an exhausting day.

Only gripes

1. Room service menu felt quite limited, Not much vegi options or kids options.
2. One of our rooms had a CRT 19" TV which should be updated to larger size although clearly they last forever.
3. The tours booked via the hotel were quite pricey more than double a direct rate.
2.

Room Tip: Higher floor should give a better view of the pool.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 16, 2012

I was transferred here by the hotel I booked as they had only one room left and it had a fault. How lucky, straight away I felt very much at home, welcomed and looked after. I then decided to cancel my booked hotel and stay here the 5 nights.

The pool area is lovely, it is very big, clean and the gardens are well maintained. There is also a swim up bar, a nearby very good well priced spa. Try the massage, it is very good.

The rooms are very big, everything works, nice little balcony, great shower too. Try the breakfast, it has everything and it is world class.

However what makes it, is the staff, everyone, from the bar staff who are professional but friendly, the pool staff, spa and a special mention to the duty manager Soly, who sorted my transfer from the other hotel and made a phone calls for me, even coming to find me around the pool, a true professional and what I call a safe pair of hands, what concerns I had about arriving in a new country for me were soon dispelled by him and his team.

There is a free shuttle bus service to the town at night stopping near Pub Street. It leaves for the last time at 1120pm which is very good all round.

Definate 5 star service all round!

Room Tip: Do use the pillow menu, some are hard but the goose down ones are heaven
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
1 review
5 of 5 stars Reviewed December 16, 2012

Cold towels with airport transfers,porters and receptionists are very attentive to our needs. Dinner and breakfast was good during me and my wife first honeymoon stopover.

Our tuk tuk trips to old market street was very interesting on the first day,the 2nd tuk tuk trip was the angor wat trip, be prepared for a dusty ride. =) the drivers for our tuk tuk trips were very friendly. The decor in our room was nice and fresh fruits were served everyday.The Khmer massage was quite relaxing. The last night was to pub street (free transport was provided to and fro), it is a very good service for us to experience night life and also meals and shopping.

English is not their native language but they try what they can to help serve us. Overall, we find that this is the most sincere service one can get while travelling.

Thanks to all the staff for making our honeymoon an enjoyable one.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 12, 2012

We have been very pleasantly surprised by this resort. Booking via Agoda for only SG$114 for a Premium room, we thought it would be so-so, but we were wrong. From the welcome with cool drinks, hot towels and a scarf placed around our necks, this is full-on 5 star service and amenities. The staff are super-friendly and helpful. All requests we have made so far (change of pillows, adjust air-con...) have been dealt with immediately. We were accomodated with early 10am check-in we had requested and the cot (we have a 4 year old and 18 month old) was set up already. The room is large and the bathroom very spacious, with shower (huge) and separate bath, which is good for kids. The TV has lots of satellite channel options with great picture clarity, so kids can relax with movies or cartoons in between temple trips. Room decor is lovely dark wood furniture and beds are a comfy king size. Every day, there is new fresh fruit in the room. The grounds are large and the landscaping is lovely to walk around. Kids enjoyed the well-maintained outdoor playground, with seesaw, swings, slides and bouncers. The kids pool is great and has a small waterslide. I would say, however, we saw few smaller kids at this resort. This seems to be the case for Siem Reap in general - for some reason, not a hotspot for family vacationers. Don't know why - lots of things to do here apart from temples. Breakfast was included and the buffet was extensive, with lots of kid-friendly options. Try to avoid going before7.30am as the tour-bus crowds tend to take over the cafe and it was a bit hectic. The spa onsite is pricey compared to those 'down the road' (but that isn't unusual for resorts) but with the 30% discount vouchers we were given upon check-in, I only paid about US$20 for a very nice massage. Close to town and there are always tuk-tuks at the entrance for a cheap trip in or out to the temples. Temples are only about 20 minutes from here, so a very pleasant ride that is all part of the fun. I could go on, but we booked for 5 nights, then decided to extend for another 5 nights, so that says it all. Came back today to find a bottle of nice red wine and chocolates set up in the room. We really feel like VIPs. Good job, Grande Soluxe.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Angkor Palace Resort & Spa

Address: No. 555, Phum Krous | Khum Svay Dangkum, Siem Reap 855, Cambodia (Formerly Grand Soluxe Angkor Palace)
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Siem Reap
#19 Luxury Hotel in Siem Reap
#19 Business Hotel in Siem Reap
#28 Spa Hotel in Siem Reap
#33 Romantic Hotel in Siem Reap
#35 Family Hotel in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Angkor Palace Resort & Spa 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
This is the first Cambodian-owned premier luxury five-star resort accommodation. Its design, décor and furnishing reflect the finest in Cambodian architecture befitting royalties and dignitaries.Grand Soluxe Angkor Palace Resort & Spa is a 259-key 11-hectare resort located in Siem Reap, Kingdom of Cambodia. The resort is strategically located and equidistant to locations such as the airport, the famous and popular pub street as well as the must-see Angkor temple complex. The resort provides an extremely relaxed and rejuvenating experience for all its guests with facilities including villas, golf driving range, tennis courts, spa, food and beverage outlets. ... more   less 
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Also Known As:
Grand Soluxe Angkor Palace, Resort And Spa
Grand Soluxe Angkor Palace Hotel Siem Reap
Angkor Palace Hotel
Angkor Palace Resort

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