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“Very nice place to stay and cool off” 4 of 5 stars
Review of Borei Angkor Resort & Spa

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Borei Angkor Resort & Spa
4.5 of 5 Hotel   |   National Road 6 # 0369 | Banteay Chas, Slorkram, Siem Reap 0369, Cambodia   |  
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Ranked #28 of 244 Hotels in Siem Reap
Chicago, Illinois
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
“Very nice place to stay and cool off”
4 of 5 stars Reviewed March 23, 2013

Borei Angkor Resort has some nice touches here and there. The breakfast was extensive but average, still, it really helped us starting the day right. The outside pool is very enjoyable after a long hot day, you can then shower and use the steam room afterwards in the spa. Nothing spectacular but no complaints either.

Stayed March 2013, traveled with friends
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2,578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (573)
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San Jose, CA
Top Contributor
120 reviews 120 reviews
46 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 22, 2013

My wife and I were treated wonderfully during our four-night stay at the hotel. We weren't happy with our first room assignment and we promptly notified management. On short notice, a manager came to our room to handle the problem. He offered one (possibly two - don't remember for sure) room alternatives and we took one. Location, on an upper floor, faced the pool, and though we were told that there would be a band playing in the evening that we would hear from the room, we heard no noise. I think we were moved to the Landmark section and there were staff on the floor to attend to the needs of guests there, Concierge service, I guess. The staff went out of its way to be helpful. We remember that there were four young men there who were specifically helpful and we want to acknowledge to hotel management that they really are an asset to the hotel.

Breakfast selections and buffet were excellent. Dinner options, too. A great place!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harpenden, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 21, 2013

The rooms are very comfortable and the public facilities impressive. The food was very good. At breakfast its best to ask for a two or three egg omlette. If you don't you will find a one egg size is small! The staff were very helpful - especially Jasmine, Asst Res Host Manager.
For a well stocked supermarket, including spirits, wine and beers, turn left outside the hotel and walk 150 metres - store on left.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 21, 2013

We spent a week at Borei and did not find anything to warrant a 5 star rating for the hotel. For the price you paid (we got a deal) and location in South-east asia - Borei would be your average 4 to 5 star hotel (hence the rating I have given). Some observations/commments:

1) The pool was good but there was no shade until around 4pm - so relatively unswimmable in the intense heat/sunshine
2) Breakfast was varied but got a bit mundane toward the end of our stay
3) Service was generally good but was not perfect - eg. our repeated requests for a couple of extra bottles of water to be given each day was never followed through.
4) Hotel food was slightly overpriced. For the price of a main, you could go into town and get a full course and come back!
5) Gym appeared fully fitted out but quite a few machines were broken down
6) No kids activities, room or kids area - which was a bit disappointing.


We did however appreciate the late check out that we were given (since our flight was leaving late).

Room Tip: Go for the higher floors to avoid mosquitoes!!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hang S, General Manager at Borei Angkor Resort & Spa, responded to this review, April 1, 2013
Dear Samin88,

Greeting from Siem Reap!

We really appreciate your time in sharing your experience with us and our readers.
On behalf of the team, I do apologise for not being able to take good care of you and your family during your stay. We have learnt a lot through your kind and constructive feedbacks about our facilities, breakfast items, and ineffective services.

Once again, thank you so very much for staying with us.
We hope to have the opportunity to welcome you back to our resort in the very near future.

Very best,
Nara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 21, 2013

Borei is absolutely our favorite place to stay in Siem Reap - the food, the facility and the personal heart of everyone on the staff. After our last visit we flew to Vietnam for a another week, but after 2 days in Ho Chi Minh City flew right back to Siem Reap and checked back into the Borei.
Arriving at the airport we were greeted by friendly, well-dressed staff from the hotel that offered us cold towels, bottled water and Khmer snacks for the drive to the hotel.

Location - One of the common complaints about this facility is its distance from town – something which the hotel of course cannot change. For us it was never a problem, quick 5 minute $2 tuk tuk rides into town and back – and the hotel makes certain there are ALWAYS tuks tuks there when you need them. All the driver sin town also know the Borei, so there was never any problem getting home either. Plus, if you get up early and walk the hotel road away from the direction of Pub Street you can find all sorts of greet local shops – I even found a guitar store within 2 minutes of the hotel and a small convenience store we frequented everyday to buy beer and soda for our refrigerator.

Check-in - Check-in was in a large waiting area (due to some construction) and we were greeted by the hotel manager, the “butler” assigned to us for our floor and friendly cashiers explaining the various costs. There was a bit of a sell for the various tours we could take, the spa, etc., but that’s the business they are in.

Food - Breakfast was amazing! I am a big fan of crepes and every morning had 4-5 with jams, sugars, etc. So many choices of meats, fruit, etc. The rest of the food – snacks, lunch, etc was good too, but most of our meals were eaten on Pub Street - the town’s central nightlife.

Staff - The best part of Borei is the staff. Everyone was friendly respectful, helpful, courteous and genuinely charming. We always felt welcomed, we always felt well-treated and we never had a need that went unmet.

Drive Staff - The hotel has a staff tuk tuk driver Mr. Smey who wears a Viper helmet and drives Tuk Tuk #5. He was great in every way. He took us to a very local place for $5 foot massages, for a leisurely drive in the country (we wanted a day without temples and tourist sites), and even joined us for a great lunch. We learned about his family and about Khmer culture.

Tour Staff - The tour staff was exceptional as well, especially Mr. Watoh (sp?) who took us for 2 days to the temples of Angkor Wat, the Tonle Sap, etc. He was personal and more than anything we learned about Khmer culture through his personal stories of his family and his village. Alex arranged everything and even helped us with some local shopping for medicine we needed.

Rooms - We stayed on the top floor which has a First Class lounge, its own floor butler and private tour-arranging desk. Every night we enjoyed a cocktail and some snacks up top and talked with the friendly wait staff that even helped me learn some Khmer words and presented me with a list of useful phrases they had written out by hand for me. The room we had (I suspect one of the best rooms) had strong A/C and worked except when Cambodia has its regular power outages. The internet was also more regular and strong than most places around Cambodia – thank you Borei – but for those not familiar with Cambodia it will drive you crazy. We even had a bathtub out on the balcony (filled with flower petals) overlooking the pool – how great is an outdoor early morning bath…

Pool - The pool was expansive, clean and fresh. Nice snacks and drinks at pool side and comfortable chairs and towels all around.

Spa – having lived in Asia for a number of years we are used to massages, but the feel of the spa at Borei was special and the women who provided our treatments were excellent, personable and courteous. Good value for the massages as well.

Room Tip: If you are staying at the Borei than you are not on a tight budget, so splurge and get something on...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 20, 2013

Stayed at Borei with my friend on an extended holiday. Was originally going to only stay for two nights, but liked it so much, we ended up staying for over a week!

The facilities here are absolutely superb. Pool, breakfast, spa, are all top notch.

However, what seperates the Borei from other palces I've stayed are the people. Most notably, receptionists Jasmine and Narin. They will go out of their way to ensure that all guests are treated fairly and have the best possible experience in Siem Reap.

I would very highly recommend this hotel to any person traveling.

-Mr. Daniel

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2013

We had this gentleman named Dawind and he was amazing. Great pool. Great drinks. Breakfast is really good well. Overall recommended. only downside is the resort addons are priced like being at a resort. The tours etc could be found for cheaper in the town but the service we paid for was there.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borei Angkor Resort & Spa

Address: National Road 6 # 0369 | Banteay Chas, Slorkram, Siem Reap 0369, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Siem Reap
#11 Family Hotel in Siem Reap
#16 Luxury Hotel in Siem Reap
#16 Romantic Hotel in Siem Reap
#20 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Borei Angkor Resort & Spa 4.5*
Number of rooms: 159
Official Description (provided by the hotel):
Aptly named after ‘a territory of Angkor’ in Cambodian, Borei Angkor Resort & Spa – a truly Cambodian five-star hotel – is set right in the center of Siem Reap, where privacy and connectivity blend together to form a perfect base for exploring the “Kingdom of Wonder”.Borei Angkor Resort & Spa is ideally situated within 7 km from airport, 7 km from Angkor Wat, and within 5 minutes’ drive of the main shops center, Night Market, restaurants and bars – Pub Street and other town attractions in Siem Reap. ... more   less 
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Also Known As:
Borei Angkor Hotel Siem Reap
Borei Angkor Resort And Spa
Borei Angkor Siem Reap

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