“Great setup but renovation and poor service at the transport desk makes it a poor experience”
I stayed here for 2 nights in December, along with a friend. Firstly, when we booked, the hotel didn't state that Tere was renovation going on. Since travelers are mostly looking to relax during their vacation, this hotel didn't make it possible for us to sleep in late. I am willing to overlook this fact.
But what was appalling is that the group of tuk tuk drivers that ferries customers around are simply laborious to be speaking to. And it doesn't help that the hotel takes a non-chalant attitude.
I found most of hotel staff unable to communicate in English very well. And when I needed to get out of the hotel, besides the VERY long walk out, I had to deal with incompetent hotel staff who were unable to tell the hotel's tuk-tuk drivers where I needed to go. Not only that, after all the hassle, I was told that the driers DO NOT carry any form of change, neither USD nor local Cambodian currency. This was extremely debilitating because I couldn't see reason why a driver would not have change. And the hotel staff at the entrance therefore expected me to walk the VERY long walk back to reception to change money again.
Truth be told, I had such an awesome time enjoying the room the pool, the restauarant excellent but my overall experience was 100% spoilt by the Borei's team of tuk-tuk drivers who were wearing the Borei shirt & driving a Borei branded tuk-tuk. For as long as they fail to organize a better system to help customers out, this would be the final thing that would remain etched in guests' minds... That their own transportation system model was simply appalling.
I subsequently moves hotel to one that was nearer to the markets. So where the rooms were no where compared to Borei, they had an excellent front desk which took charge of helping guests to get to where they want, and tuk-tuk drivers who had currency change! That hotel was gave me so much more better experience.
Stay here if u don't intend to venture out. Save yourself the agony of having to deal with their tuk-tuk drivers.
Don't stay here because any other hotels in Siem reap would offer much better service and you get to enjoy more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 28, 2013
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Greeting from Siem Reap, Cambodia!
Thank you very much for your comments in detail; and I am glade that your staying and visiting to Siem Reap and the kingdom was a good one.
I am sorry that you have not been well informed about our renovation activities; and that did not make it possible for you to sleep in late. I am trying to put myself in that condition, and certainly I may feel the same way. We are almost done with our lobby upgrading, and only minor works are being carried out at this time of the year, December 2012.
On the other hand, English is our second language and it is very popular recently. Yet, some of our staff could not command it properly. I am sorry that they were not able to effectively assist you with direction giving when dealing with the Remork driver (Remork is the local word, Tuk-Tuk - Thai).
Most of our residents enjoy this type of service, but if ones try to get to the public Remork, which is not under our control, sometimes the experience could be unpleasant. In this case, I will work to improve that service.
Once again, thank you very much for sharing your comments with our readers. We will look at more possible English classes, local products knowledge and places of interest, and the transportation arrangement. Thank you for your constructive feedbacks, and we will do everything we could to take care of that.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.