We stayed here in January 2013 for a few nights to see he sights around Siem Reap.
It's a nice hotel but it kind of needs a westerner's helping hand, I think. The front desk staff don't know quite as much about where to go for dinner etc as I'd like in a hotel. It's nice to be able to ask the staff where to go but I think maybe the language barrier makes this tricky or something.
We asked how much laundry would be to do through the hotel but they could not confirm the price which seemed odd and a bit dodgy so we just went around the corner to a laundry and got a whole bag done for $6.
Interestingly they provide a washing machine in the suites which is handy however they don't provide anywhere to hang your laundry to dry. I liked having a machine to wash my delicates in but would have preferred somewhere to hang them to dry rather than on door handles.
For some reason they never gave us more than one roll of toilet paper each day which is not ideal. Not sure why they wouldn't restock with at least a couple.
This might sound like a snobby thing to say but In regular western hotels the staff don't sit down for breakfast with the patrons. They do at this hotel which just seemed odd to me. Just something I've never seen before. Maybe it's a cultural thing, not sure.
The beds and lounge furniture are seriously uncomfortable. I actually felt like I needed a massage after my second night's sleep which isn't ideal... The lounge room furniture is made of wood which makes relaxing somewhat difficult.
Our cards to open our doors stopped working a few times during our stay which isn't the end of the world but its an inconvenience when there isn't a lift and you have to walk back downstairs and up again.
The free tuk tuk for a day service was nice. We had a driver for a full day of sight seeing.
I think maybe the staff need to learn a few more English words just to make them easier to communicate with. But they are all friendly and very attentive.
On our third day I was done with riding in the back of tuk tuks and eating greasy food so I opted for a day by the pool which was nice. It's small-ish and somewhat cold, I think because its in the shade a lot but it was a nice afternoon.
Anyway, overall it's a nice hotel but this is just some constructive criticism. I'd be more worried if we hadn't got the introduction promo rate and saved 50%.
- Official Description (provided by the hotel):
- The Chateau d'Angkor La Residence is 5-minute walk to the Old Market or the lively Pub Street and only 3-minute walk to the Royal Residence, while the UNESCO World Heritage Site of Angkor Wat Temple is 15-minute drive away. Siem Reap International Airport is just 7 km away. Featuring a balcony with views of the city, air-conditioned suites include a separate sitting area with sofa and flat-screen cable TV, a dining area, and a kitchen fully equipped with a fridge, microwave oven and kitchenware. Private bathrooms equipped with a hairdryer and free toiletries. Chateau d'Angkor La Residence operates a 24-hour front desk that provides laundry, babysitting and car rental services. It features an outdoor swimming pool and a tour desk. Guests can also request a massage. An in-house restaurant, the Brasserie d'Angkor, serves a selection of Cambodian cuisine and Western dishes. Room service is also available. ... more less
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