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“Great Location” 4 of 5 stars
Review of Royal Crown Hotel & Spa

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Royal Crown Hotel & Spa
4.0 of 5 Hotel   |   Street 7 Makara, Old Market Area, Siem Reap, Cambodia   |  
Hotel amenities
Ranked #106 of 231 Hotels in Siem Reap
Cascais, Portugal
Top Contributor
124 reviews 124 reviews
47 hotel reviews
Reviews in 58 cities Reviews in 58 cities
112 helpful votes 112 helpful votes
“Great Location”
4 of 5 stars Reviewed March 5, 2014

The Hotel is in a quiet street within a walking distance (2 minutes) from the tourist area of Siem Reap but without the noise and bustle of Pub Street. Good rooms with nothing special. Good bathroom. The breakfast room was a little crowded, I suppose it was the time of departure for the tours. The front desk staff was very kind always avaiable and ready to help. Definitely a good choice.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, March 7, 2014
Dear Luiz44,

Thank you for posting a review on TripAdvisor.

Your review was great to read and we were pleased to hear that you enjoyed your stay in our hotel and you found us as a "good choice". We do think that this sets us a part from others. We can ensure that we will share this with the team. It certainly help us in future cementing the important of going the extra mile.

Do let us know if you have plan to to return to Siem Reap so that we can assist you with your accommodation requirement.

Best regards,
PHAN Phoeum (Mr.)
Assistant General Manager
Royal Crown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
    71
    92
    33
    11
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

When I first read some of the reviews for this hotel I was worried. I was picturing the worst. But the Royal Crown Hotel & Spa turned out to be a really great place. Sure it's by the road side but it's not like you'll be sleeping on the road. It's dusty outside but, hey, so is all of Siem Reap in March! So what's the big deal? The salt water swimming pool is no doubt by the main road but it's still great and I had no problems with it.

Service was great and the people there very friendly, helpful and respectful. Some were downright funny. My friend requested an iron to be sent to the room. Of course it's free but my friend wanted to double check so she asked if it was free of charge to use it. The receptionist first said yes but my friend didn't understand him for a couple of times. So the third time the receptionist said "Yes. For US$1,000!" My friend said "What?!" and he laughed his heart out and we laughed too! Funny guy!

There's a tuk-tuk always outside the hotel ready to take you to the middle of town that's just walking distance from the hotel. It's just up the street about a 3 min walk. But if you're legs are about to give way like ours were, a tuk-tuk ride is just US$1.

The room itself is clean and comfortable. We had two single beds, which were not lumpy. The beds were semi-hard and the pillows nice and fluffy, just the way we liked it. Air-conditioning is great.

There's a little kettle to heat up hot water for your complimentary coffee or tea. We had two bottles of mineral water for us every day.

The bathroom took some getting used to. There isn't a door per say. There was a screen door but that's it. So if you're staying there, make sure your friend or roommate understands your privacy policy. Ours was "when I'm in the bathroom, you're to stay in the room!"

There is a rain shower. Pressure for that was just great and the hot water was really good for the aching back and legs we had after our day out at the various temples. There's also a bath tub if you're interested in a soak. Bring your own bath salts for that.

The only thing that put me off the shower area was that the edges of the floor by the wall was moldy. It needed a good scrub. But really unless you're a clean freak, it's something that you can close an eye at. If that really bothers you, take a shower in the bathtub. There's a shower there too.

Our room came with breakfast. And breakfast was really good. There's ham, bacon, hotdogs, cereals, local fruits and ready to order eggs. Plus a whole lot more like noodles and rice etc. There were only two kinds of juices -- passion fruit and orange. Both were great but I loved the passion fruit. Of course they also had the customary tea and coffee.

The hotel has wifi throughout and free usage of their computers downstairs just pass the lobby near the spa. The connection was great although you'll have to log on everytime you come back to the hotel.

Would I come back to this hotel? I sure will. In fact I'd love to spend more time in it. Oh and if you're there, check out the birds they bring out in the mornings. They are the cutest little things and friendly too.

Forget about the negative stuff some of the reviews have written. This place is great and it's inexpensive too. If you're looking for a perfect hotel (is there one?) maybe you'll want to check into one of the more expensive joints. For the rest of us travelers, this is pretty good.

By the way, we were picked up by the hotel in a tuk-tuk driven by Sony. He's a great guy to show you around. We already had a guide but Sony did take us to Pub Street and the surrounding areas and showed us great inexpensive places to eat. Thank Sony!

Room Tip: We had a room with a balcony but it's a small one and facing the road so unless you really want...
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, March 7, 2014
Dear PunithaY,

Greeting from Royal Crown hotel & Spa!

Thank you for taking time to write a fantastic review on TripAdvisor. All your positive highlights are appreciated. They have been shared with all our teams!!

We do hope that we will have a pleasure time to welcome you back again the short future!!

Best regards,
PHAN Phoeum (Mr.)
Assistant General Manager
Royal Crown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2014

The rooms in the old part of the Hotel are a little rund down. The aircon is dripping, the bath room is used up and has poor lights. The beds are really unfortable (hard). Rooms in 5th floor have no elevator Access (you can take elevator only to 4th floor and you have to climb up the stairs).

Room Tip: try not to get a room in the old part/old wing
See more room tips
  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, March 2, 2014
Dear Sybille 70,

Greeting from Royal Crown Hotel & Spa!

Thank you for posting a review on TripAdvisor, and thank you as well for your feedback. You are right. We will do the renovation on the old wing soon.

We will check with our engineering and change beds and lights to better ones.

We are looking forward to seeing you again soon!!

Best regards,

PHAN Phoeum (Mr.)
Assistant General Manager
Royal Crown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

We stayed here for 3 nights and had a great stay. Rooms were spacious, great big bed, toilet and shower were great. On arrival we were greeted with a tropical juice and an aromatic refreshing towel. The staff were lovely, the location was excellent - 2 minute walk to Pub Street. I would recommend this hotel, we had nil to complain about. Buffet breakfast was quite nice too. A tip- do not get hotels to do your laundry, I guarantee once you walk out the hotel there will be places that do it for $1 per kg. in fact there are about 10 around the hotel.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, March 2, 2014
Dear Valued Guesst,

Thank you very much for posting a review on TripAdvisor.
We are really happy to hear that you enjoyed with your stay at Royal Crown Hotel & Spa! We will share this with our team in order to maintain service quality and try to reach our guests' satisfactions.

We are looking forward to welcoming you back again soon!!

Kind regards,

PHAN Phoeum (Mr.)
Assistant General Manager
Royal Crown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 25, 2014

Really loved this hotel. Room are huge, wood floor and furniture is gorgeus, window looking to the pool, great service, they treat us like Cambodian kings :)
They arrange everything for us, airport pickup, tours, guides, dinners, upsaras, etc.
Spanish speakers must hire Ky Rathana, best spanish speaking Angkor guide ever!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, March 2, 2014
Dear Mugriento,

Greeting from Royal Crown Hotel & Spa!

Thank you very much for taking time to write a great review on TripAdvisor.

We are really delighted to read all your positive words. We will share this with our teams.

We do hope that we will have a pleasure time to welcome you back again in the short future!!!

Kind regards,

PHAN Phoeum (Mr.)
Assistant General Manager
Royal Crown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 12, 2014

or better yet read the reviews on tripadvisor first before you book... we booked this hotel because it was recommended by a friend who described it as awesome. Reception was ok but when we got to our room we had to check and recheck the name of the hotel if indeed this was the same hotel our friend described. Although said to be new it doesn't seem so. Toilet and bath needs improvement. Buffet breakfast was so-so. There is a Roofdeck resto had a nice view but food gets to you cold already. However, on the plus side it's very near the old market, pub street and night market area that's just one of its redeeming quality. And oh if you're after a massage or spa service just get one from the numerous ones outside better and cheaper.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, February 16, 2014
Dear Valued Guest,

Greeting from Royal Crown Hotel & Spa!

Thank you very much for posting a review on TripAdvisor. We apologize for cold food, we will recheck wit our F & B manager. Thank you for you feedback on our toilet and bath. All your feedback will be a great point for our improvement . We will share this with our team.

We do hope we will have great time to welcome you back some day!!!!

Best regards,
PHAN Phoeum
Assistant General Manager
Royal Crown Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hue, Vietnam
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed February 9, 2014

shower floods all over the floor, big room but very basic for the price, toilet has a glass door
breakfast was terrible for me, but i guess i come from the wrong country
great location, good pool but still generally disappointed, had a 4 night stay in Siem Reap with 2 nights booked here through Agoda but decided not to stay on for a further 2

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHAN Phoeum H, Assistant General Manager at Royal Crown Hotel & Spa, responded to this review, February 16, 2014
Dear Valued Guest,

Thank you very much for taking time to write a view on TripAdvisor. We are really sorry to hear that you did not enjoy you stay at our hotel. On behalf of out team management, we would like to apologize for inconvenient cause during your stay.

There are various foods for breakfast such as Asian, western, vegetarian, cold, hot soup and eggs station that you can enjoy with our friendly cook.

We hope that we will have a great time to welcome you back someday and we will assist you directly with your accommodation and your requirements.

Best regards,
PHAN Phoeum
Assistant General Manager
Old Market Area, Siem Reap
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Crown Hotel & Spa

Address: Street 7 Makara, Old Market Area, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #106 of 231 Hotels in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Crown Hotel & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
The Royal Crown Hotel & Spa is conveniently situated 3 minutes walking just across the Siem Reap River from the bustling French quarter and Old Market and Pub Street. The building has retained the true colonial French characteristics. The Hotel just 10 minutes drive for m Siem Reap International Air-port and while it only 10 minutes to reach the world heritage temple of Angkor.The Royal Crown Hotel & Spa there are two Swimming pool , one Salt water, one Fresh Water , and full moon bar roof top, restaurant available pizza order, ... more   less 
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