This hotel is great. You can feel that the entire team is working hard to make it a better place. The service is personal, I'll explain why.
When we arrived we were a bit put off by not finding our driver here. It was the busy season in Siem Reap as was explained to us and we immediately got a great upgrade for a luxruious room. They gave us cool towels and a fruit juice.
The room was very big, with nice comfy beds. We were introduced to it by our hosts and it was explained that we get fruits, mini bar and laundry COMPLIMENTARY.
The breakfast was fantastic, great local and international selection with a local instrument player and a great outdoor space to eat.
One night I was really hungry and too lazy to get out. It was 2 AM so i decided to give room service a call. The waiter (who spoke very little English) worked hard to get my order. Although the food arrived very late, and it was bad, the waiter paid for it from his personal account and walked to the only open restaurant to get it (everything closes early in SR). This is personal service.
At the end of our fantastic trip, we were escorted by a very friendly staff member who turned out to be our missing driver, and who is also the 'customer experience manager'. This very friendly person took us to the airport in his own car, free of charge, and said goodbye with a big smile.
Needless to say, we were sad to leave.
- Official Description (provided by the hotel):
- We believe in "Happy Living," so we promise to offer you "an everlasting memory through ultimate happy experiences." Memoire d’ Angkor Boutique Hotel is the city's leading exponent luxury hotel combining stunning minimalist designs with state-of the art- service and facilities and located in the one of the Siem Reap’s prime business and tourists’ area with ideal access to the commercial and entertainment hubs in the city center of Siem Reap town. With plenty of services and facilities as all day breakfast, fresh juice & fresh coffee bean during buffet breakfast, complimentary airport shuttle, complimentary mini-bar, complimentary local phone call, complimentary laundry, complimentary shoe-shine service, welcome fruit basket upon arrival, complimentary wi-fi and all room are decorate with non-smoking room, air-condition, flat screen TV, bathrobe, slipper, well selected bathroom amenities, in room safety box, emergency and evacuation map, writing table, especially, 2 separate bathrooms with sofa bed in family suite room and hammock swing with dining table in Memoire Suite. ... more less
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