We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely stay in Siem Reap” 5 of 5 stars
Review of Victoria Angkor Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Victoria Angkor Resort & Spa to your Saves list
Victoria Angkor Resort & Spa
4.5 of 5 Resort   |   Central Park, Siem Reap 93145, Cambodia   |  
Hotel amenities
Ranked #21 of 229 Hotels in Siem Reap
Newton, Massachusetts
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Lovely stay in Siem Reap”
5 of 5 stars Reviewed December 31, 2012

Our tour company, Journeys Within, arranged for our family of 4 to stay at the Victoria. It was a great location, very convenient and safe. We loved the gorgeous and comfortable pool. Our favorite part of the Victoria was the unbelievable food. The absolutely best breakfast (more like a Sunday Brunch at the Four Seasons) daily with Asian, French and American favorites including the most elegant Dim Sum I have ever seen. The L'Escale restaurant had both Cambodian and Western choices, but I stuck with the Cambodian as it was some of the best I experienced in Cambodia and Singapore at very reasonable prices, with some terrific cocktails. The happy hour had $5 martinis (the ginger one was terrific) with free appetizers. Our rooms were clean, comfortable and good looking. All in all, highly recommended.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, January 20, 2013
Dear FamilyTraveler465,

Than you very much for your review; you and your family obviously enjoyed your say as well as our food.

I am actually quite proud of our breakfast which for me is the most important meal of the day. I would suggest, in all modesty, that there are not many better breakfasts to be had in Siem Reap.

With the very best regards,

Hanno Stamm
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,253 reviews from our community

Traveler rating
    951
    262
    26
    10
    4
See reviews for
249
596
68
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

We stayed in siem reap for 4 nights in the Victoria Angkor and although we found the staff to be helpful generally there were numerous issues with the hotel as a whole.

The bathrooms are very shabby, door to balcony did not open properly, hair dryer was broken, door to bathroom was transparent, tv is very out of date, housekeeping of rooms is poor and staff are constantly knocking on your door even with a do not disturb sign on the door (7 times in one afternoon with gifts to promote sales in the shop, turndown services, late housekeeping etc...)

The hotel and it's services are also extremely expensive vs anywhere else in siem reap - a 1 course (mediocre) meal and a bottle of wine was $100 vs a visit to a luxury restaurant in siem reap having a 3 course meal and bottle of wine for $56.... uneccesarily high!

The decor is tired and old fashioned but perfectly functional.

Breakfast is suited to those wanting western food but does not have much feeling of the Cambodian culture. Staff at breakfast are also unaccomodating and treat it like a fast food restaurant...sending guests indoors despite requests for outdoors and free tables and ignoring them if they ask to wait for an outdoor table.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, January 20, 2013
Dear Cathyelves,

Let me start of by apologizing for the fact that you did obviously not at all enjoy your stay with us. Whilst most guests do rate our staff very highly, it would appear that everything that could have gone wrong, did do so; I will follow up with the staff concerned. However, the fact is also that the staff that tried to give you the turn-down service gift meant well; though he should obviously not have insisted once you said no.

We do spend considerable time and effort on maintaining the hotel and I do believe that everything is in working order though we are of course not a modern, shiny hotel; a fact that makes us attractive to many of our guests.

Our breakfast selections is extensive, with both Asian and Western choices. The Cambodian breakfast staple is "Khtieau", a noodle soup that we have on offer every day. If there were considerably more Khmer breakfast items, we would offer those too.

Once again, I do apologize for the fact that we did not at all meet your expectations.

Sincerley,

Hanno Stamm
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 31, 2012

In January of 2012 I wrote that this hotel was the best I had ever been to. Logically I decided to go back to this same hotel some eleven months later, only this time to stay a little longer: 10 days. I think it's only fair to write a new report to confirm the optimal rating of the first one even if it is not going to be of much use to anyone because I've learned the hotel is fully booked for the coming months. This second time we admired even more than the first the elegance of the public areas.

This time I've checked that wi-fi works beautifully all over the hotel facilities even in the hotel limousines that bring you from and take you to the airport. I don't know if this was previously available because we didn't bring smartphones when we came in January.

So, the good news is that everything is fine as it was at the beginning of the year.
The bad news is that prices have gone up (or special offers have disappeared). This is only logical because the popularity of Siem Reap as a tourist destination seems to be soaring worldwide and this hotel seems to be acquiring a worldwide reputation, judging from the national diversity of the guests, some even coming from very distant countries such as Mexico or Brazil.

However, this hotel is showing some little negative signs which are typical of a successful venture that considers its success is immune to minor quality cuts.

One is that the Eau de Vittel has been taken off the breakfast buffet (although, when I pointed that out to the manager, they were kind enough to serve us a free bottle every day). The good Reblochon de Savoie cheese is still there.

Another is exemplified by the Christmas Eve dinner at the hotel (85$ per person). The garden was beautifully appointed for the occasion, food was good and varied and the live music played was extremely pleasant and adequate. However, the wine was terrible and you were entitled to only one small glass per person.

A third one was that there were two missing dice (and the doubling dice) from the beautiful wooden backgammon table. We pointed it out to the staff to no avail.

These are small things so if you don't play backgammon, don't drink wine and you cannot tell the difference between Eau de Vittel and other kinds of drinkable water, this hotel is 100% for you...if you can find a room.

Room Tip: Definitely choose rooms on the ground floor, which have kind of a private garden. Rooms #003 and #01...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, February 3, 2013
Dear Luohuanma,

Thank you very much for your extensive review and it would appear that, on the whole, you had a great stay.

However, there are obviously a few things we need to address, though there are also a couple pf things I would like to asure you are not a sign of standards going down:

Our rates have not really gone up, and have not done so for 3 years. However, we do have a peak season rate over Christmas; on your first visit you came a little later.

I can asure you that we have never had Vittel on the breakfast buffet; at least not in the 4 years I have been here. We do serve a perfectly drinkable local mineral water and have no plans to change that at this time.

I will look into our wine selection for next Christmas; I am sure we can change the wine offered though I did not have any other negative comments. It is unlikely that we will serve free-low wine in the future though. USD 85.00 is not a lot of money, not even in Siem Reap, considering we had items such as imported Oysters, Sashimi, meats, and cheeses on offer.

I will certainly have the backgammon dice replaced; I do agree that the staff did not react very well here.

Luohuanma, once again for your review and I do hope to be able to see you at the Victoria Angor again; above points not withstanding.

Until then, save travels.

Hanno Stamm
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
98 reviews 98 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 30, 2012

This is a wonderful hotel and spa on a park bordered by one of the old royal mansions. The rooms are large and comfortable. The grounds are beautiful and the pool tasteful. The public areas are impressive. Breakfast is served overlooking the saltwater pool and there with a similar view. Happy hour is daily with half price drinks - $3. You are just outside town with a cheap tuku ride there. You are close to Ankor Wat and its magnificent ruins. The service is good and there is a stand within the lobby that offers local crafts made by Cambodians with disabling injuries. I would highly suggest that you stay here while in the region.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, January 20, 2013
Dear David R,

Thank you very much for having taken the time to write your review.

You obviously enjoyed your stay and it would be a pleasure to welcome you again should your travels take you to Siem Reap once more.

Bets regards,

Hanno Stamm
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abingdon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

This is our favourite place in Siem Reap, it compliments well the majesty and character of the temples of Angor but is a haven of peace and good service.

The breakfast is the simply the best (certainly for a westerner) that I have ever had.

The location is central to the Royal Palace and river though you will need a Tuk Tuk to the market area unless you like a good walk.

We have been there a few times and hope to go back.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, January 20, 2013
Dear TonyG998,

Thank you very much for staying at the Victoria Angkor Resort & Spa again; I am obviously glad to hear that you are still happy with our services and facilities.

See you next time in Siem Reap!

Best regards,

Hanno Stamm
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 29, 2012

My husband and I enjoyed a three night stay at the Victoria Angkor Resort at the end of November for the conclusion of a two week adventure through Vietnam. From the minute that we arrived in the lobby, we were impressed with the attentive service of the staff and the authentic, elegant decor of the resort!

Service: Upon arrival, we were immediately greeted with a cool drink and quickly checked in, as we relaxed in a lobby sofa. This attention to detail and customer satisfaction persisted throughout our too short stay. Every evening, in addition to turndown service and exchange of towels, our room was left with two token gifts with a message expressing appreciation for our visit - a nice, thoughtful touch. In addition, each member of the hotel staff was pleasant, kind, and quick to accommodate any request with a smile. An example - I decided last minute to indulge in a massage on our last evening at the resort, presenting to the spa desk at 6pm without much hope of securing a reservation. Without hesitation, the spa attendant agreed to accomodate me (and at any time that I wished!). In fact, she agreed to stay late to personally attend to my massage.

Hotel Facilities: The open-air lobby is spacious and well-appointed to accommodate the large number of visitors arriving & departing on a daily basis without ever feeling crowded. The rest of the resort is beautifully laid out - open air hallways displaying exquisite traditional art and handicrafts, guest rooms with patios overlooking lushly landscaped gardens and/or pool, immaculate saltwater pool with plenty of seating and attentive service, etc. Guest rooms are large, clean, and well-appointed, with powerful air-conditioning - a comfortable retreat after touring the temples in the hot sun! Overall, we found the resort to be an oasis of peace, tranquility, and exotic luxury. We looked forward to returning every afternoon after our tours, to soak in the atmosphere and relax by the pool. At night, candles, lights, and lanterns transform the resort into a magical place!

Obviously, we really enjoyed our stay at The Victoria Angkor Resort and only wish that we could have stayed a few more days! Not only was it one of our favorite hotels during this 2 week vacation, but it is also one of our all-time favorite hotels among all of our travels! If you are planning to visit Siem Reap, we highly recommend that you stay here - you will not be disappointed!

Few tips that we learned from our stay -

1. The tuk-tuks are a quick, easy way to travel into the town of Siem Reap. While it is within walking distance, it is hot in Siem Reap, even at night. At first, we were concerned about the safety of the tuk-tuks, but found drivers to be conscientious, careful, and friendly. For only $2, we could ride from the resort to the middle of the town. For us, it was well-worth it.
2. There is absolutely no need to have Cambodian currency. Everything is priced in US dollars. Bring a lot of $1 bills (we brought at least $200-300) not just for tips, but also to pay for small items like soda or snacks. While ATMs are available, I think that they only dispense local currency.
3. If you will need a late check-out (hotel check out is 12noon), ask as soon as you arrive. Perhaps they will be able to accommodate. We did not request to extend our check out (by 1.5 hrs) until the day before and,despite multiple requests by different staff members, the hotel was unable to allow us the extra time. Apparently, the hotel was fully booked with a large tour group expected to arrive shortly after 12noon and our room was reserved for them.

Room Tip: Rooms overlooking the pool or garden higher than the ground floor are ideal
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, January 20, 2013
Dear Christine M,

Thank you very much for your extensive and detailed review. Your comments help me and my associates to continuously work on our services and facilities; it will certainly be a pleasure to share your remarks with them.

We always try do grant late check-outs wherever possible. However, sometimes we just cannot accommodate these requests. The period you stayed with us is very much high season and we obviously need to make sure that we can check-in incoming guests if it is past check-in time.

You are right about not having to change into the local currency. I would just like to add that the ANZ ATM's do give a choice of Riel or US Dollars.

I do hope to see you at the Victoria Angkor Resort again and wish you save travels.

Best regards,

Hanno Stamm
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
67 reviews 67 reviews
56 hotel reviews
Reviews in 52 cities Reviews in 52 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

Spent a couple of days here whilst visiting Angkor Wat. It's a delightful hotel in every respect; beautifully appointed, charming and very well run. Wifi is free and fast, staff are delightful, rooms great ( though the beds/pillows aren't ideal) and the buffet breakfast is extraordinary.

There is a lovely saltwater pool in a beautiful garden setting and the hotel itself is very close to other restaurants and the main street.

It's easy to rent a tuk- tuk (seats 4) to go to Angkor. The site itself is huge so what happens is that you essentially rent the guy for the day and he drives you between temples. Expect to pay $15-$20 for this. They dont really offer a drop-off rate so this is the way it is and its actually a useful arrangement in this case.

A couple of other notes for travelling into Siem Reap. If you arrive on an international flight you dont actually need a passport photo for the visa on arrival even if the form suggests you do....the Immigration people will simply charge you $1 extra on top of the $20US visa fee. Some guidebooks define this extra $ as a 'fine' but in reality it's just a fee and quite frankly at $1 it's cheaper and less hassle then getting a passport photo anyway.

Secondly, carry lots of low denomination US $'s with you....it'll make life much easier for you and as cash machines dispense $US's anyway you're not really going to use local money much.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hannostamm, General Manager at Victoria Angkor Resort & Spa, responded to this review, December 30, 2012
Dear NeilOakshott,

I would like to thank you for having taken the time to write your review, any feedback is always much appreciated.

Great that you pointed out how not having a photo for the visa works. I sometimes have guests complaining about the "rip-off" or "corruption" but, as you pointed out, this is just a fee. In many countries they would not even let you in if you did not have a photo.

I do hope to see you at the Victoria Angkor again and wish you all the best for 2013.

Best regards,

Hanno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Victoria Angkor Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Victoria Angkor Resort & Spa

Address: Central Park, Siem Reap 93145, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Siem Reap
#6 Business Hotel in Siem Reap
#7 Romantic Hotel in Siem Reap
#12 Family Hotel in Siem Reap
#14 Luxury Hotel in Siem Reap
#16 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Victoria Angkor Resort & Spa 4.5*
Number of rooms: 130
Official Description (provided by the hotel):
Explore the World Heritage Angkor Temples and immerse yourself in the Khmer Empire. Located next to the King's Residence, overlooking the Royal Gardens, discover the Victoria Angkor Resort & Spa, inspired by 20th century colonial architecture and design. Situated ten minutes from the Angkor Vat, the hotel provides a sense of serenity with the nostalgic comfort and elegant refinement of the French Art de Vivre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Expedia, Agoda, Despegar.com, HotelTravel.com, TripOnline SA, Odigeo, Jetsetter and Tingo so you can book your Victoria Angkor Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Victoria Angkor Hotel Siem Reap
Victoria Angkor Resort And Spa

Owners: What's your side of the story?

If you own or manage Victoria Angkor Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.