We got a good deal through Jetsetter.com (160usd per night) and spent three nights at the hotel in early June. The check in process was fast and the lady was very friendly, helpful and professional with her tour of the room and facilities. We were given a ground floor room facing pool and didn't have an issue with traffic noise or privacy as mentioned by previous reviewers though we could hear the housekeepers shouting and talking with each other at times. The grounds of the hotel are lovely and well maintained. The pool is large and provided a perfect escape from the hustle and bustle of Siem Reap - only minor gripe is the two unsightly plastic filtration pipes protruding from the side garden propped up by an old paint tin and lack of shade in the area but hey, it's not a big deal in the grand scheme of things.
The room was large and well maintained with a very comfortable bed and nice bedding. Bathroom was huge with giant bath tub and twin basins. Very comfortable overall. The gym was nice, though equipment is a tad outdated was good enough for a run on the treadmill. Breakfast was a bit of a let down. No problem with selection with a buffet and a la carte but coffee was bitter, fruit dry and omelet served cold and chewy croissants, we felt there was room for improvement in this area to compete with other five star hotels. Breakfast staff were nice and helpful.
We didn't end up trying the dinner at the hotel as prices were unjustifiably high, same went for the spa and room service. We are not stingy travellers and expect to pay more staying in five star hotels but felt the hotel could re-assess the value of its services and align prices accordingly - Lucky there are lots of amazing places to eat in SR so we weren't to bothered about hanging around in the evenings anyway.
We booked a day tour of Angkor Wat, Bayon and Angkor Thom through the hotel for $125 usd with high expectations. The tour was fantastic and tour guide very knowledgable having worked as a guide for 15 years and took us through all the best vantage points and also to a smaller more remote temple which was lovely. Highly recommend visiting the temples with a guide if your time is limited.
During check out we were charged for some unused items in the mini bar. The man at the front desk explained that we had already been charged (although I had not yet paid) and could not void the items off the bill. He offered to fetch the items from the room for us to take with us, however we were in a rush to get to the airport and couldn't be bothered so ended up paying for the unused items.
All in all we had a nice stay at La Residence, excellent location and friendly staff... but would be tempted to try elsewhere next time. The potential is there but some room for improvement to meet the advertised five star rating
- Also Known As:
- La Residence d`Angkor By Orient-Express Hotel
- La Residence d`Angkor By Orient-Express Hotel Siem Reap
- La Residence d Angkor
- Official Description (provided by the hotel):
- La Résidence d'Angkor Hotel in Siem Reap, Cambodia is an intimate luxury hotel near Angkor Wat, set within a leafy walled garden. From here you are ideally placed to explore Siem Reap and to visit the temples of Angkor Wat, one of the man-made wonders of the world. ... more less
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