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“Warm friendly professional” 5 of 5 stars
Review of Belmond La Residence d'Angkor

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Belmond La Residence d'Angkor
5.0 of 5 Hotel   |   River Road, Siem Reap | Kingdom of Cambodia, Siem Reap, Cambodia   |  
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Ranked #22 of 244 Hotels in Siem Reap
Crewe, United Kingdom
1 review
“Warm friendly professional”
5 of 5 stars Reviewed May 9, 2013

We stayed for three nights in this wonderful hotel which is deceiving from the outside. It is beautiful, warm and friendly and run with precision and professionalism by Jaques and Team. Nothing is too much trouble. The rooms are spacious and add a traditional flavour to reflect the Cambodian culture. The bathroom was a dream with a huge bath. Bedrooms overlook the pool but are private due to the lush gardens. The pool is beautiful and the quality of the bar menu food is excellent and good VFM. 10 minute stroll to the shops and night market. 10 minute Tuk-Tuk ride to Angkor Wat temples. Did not try the spa but plenty of excellent reviews from folks around the pool who we spoke to. Would highly recommend

Room Tip: Pool view is perfect, very quiet and shaded from the hot sun
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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  • English first
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

We stayed in this beautiful boutique hotel for three nights, on our first trip to Cambodia (Siem Reap). I've seen some reviews claiming this hotel is five stars, and although wonderful it is certainly not. I can not comment on other Cambodian hotels, so maybe it could be a five start hotel in Cambodia, but compared to the world it is more in line with 4.5 stars.

We were pleasantly surprised at how efficient check in was, and how welcoming. We were promptly given a welcome drink, along with the recipe, then shown to our room. I learned about the hotel through jetsetter, although I did not book through them. Jetsetter recommended a poolside room for quietness and Im sure glad I listened to that. They offer a River view, and all though you do see a river, it is across a street. A loud, Cambodian street.

From that point, if you have never been to Cambodia is is quite the experience. Obviously it is a developing country, and within the resort you do not feel that. However looking out the windows or stepping outside the grounds you sure do. Beggars and street vendors are extremely aggressive. Not to the point of violence or fear, but to the point of following you down a street for five minutes pulling your arms to get money.

Putting that aside the staff is very friendly, however a great majority of them do not speak english very well. Because they do not speak english proficiently you will get a lot of "Thank you's". For example, just eating breakfast when a waiter would clear my plate he would say thank you five times. Continuing that point the staff would constantly check on you to make sure you were happy. This is great, however at times we would have a different staff member coming up to us every thirty seconds it seemed.

The rooms are great, however the bathroom offers very little privacy and I imagine would be an issue for family's. The TV says it gets specific channels but it does not (ESPN for example). During our stay the main show head would not run hot water. We called down to the front desk and two maintenance guys were sent up. They spoke very poor english and could not seem to understand what the issues were. We ended up giving up, saying thank you and just using the hand held shower faucet for the trip.

Housekeeping came twice a day, which was great but excessive.

The food was great. Very expensive for Cambodia, but not expensive for the quality.

The location is very close to pub street (where most tourist go after temples for food/drinks). Its close to temples, but not as close as the majority of other hotels. This is a boutique hotel, situated more so in town than by the temples.

As a bodybuilder the biggest disappointment to me was the hotel gym. They had various cardio equipment, but the weight equipment was only a bench, exercise ball and dumbbells up to 25 pounds (I think). I was fortunate to find a Cambodian gym down the street from the hotel, however this gym only had 280 pounds of total weight in the entire gym, no A.C. and equipment from the 60s. Never the less its Cambodia and I loved the experience.

We booked a couples Kymer massage for the experience, and it definitely was one. The masseuses basically climb on top of the table straddling you. They also massage some very intimate areas that Westerners are not experienced with. I would advise the hotel to put a disclosure on this massage.

All in all I would not hesitate to recommend this hotel to anyone. As long as they understand what they are getting, which is a 4 star boutique hotel close to the centre of town.

Room Tip: Pool suites are a must.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whatstandwell
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 5, 2013

We have now visited Cambodia 6 times in the last 2 years and on each occasion have stayed in this great hotel. The wooden architecture, stunning pool, good sized rooms and lots of small touches make this a really special place to stay in Siem Reap. Sure, there may be more opulent hotels but one that delivers such consistently high standard of service would be hard to find. A great hotel can only deliver on the strength of its staff and on every one of our visits, staff at every level have been courteous, friendly and helpful.

The location is great, both for walking into town or visiting the temples. Siem Reap is a lively place in the evening and the hotel is a real sanctuary with the staff always on hand with cold towels and a friendly greeting.

Breakfast may be taken either inside or round a series of ornamental pools. There is always a wide choice of fresh fruit and both western and oriental dishes cooked to order and consistently high standard.

The Spa has rightly been nominated for awards for excellence. It is a serene place to spend time after a busy day either at the Temples or in town and the Manager, Mr Dewa and his team, specially our chosen therapist Sokhon, are highly skilful and professional.

The centre point of the hotel is the pool, with rooms surrounding the pool being premium. The pool itself is well maintained and over 30 metres long, ideal for exercising, There is also a small but well equipped fitness centre .

In summary, this is one of our all time favourite hotels and is highly recommended.

Room Tip: Choose a poolside room.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 3, 2013

Everything about our experience here was wonderful. Large, well-appointed suite with comfortable bed; great service from registration to checkout. Good value for a luxury hotel. We had dinner at the hotel restaurant- we tried the Cambodian Khmer menu; both my wife and I were very happy with our meals (lobster tower and chicken/shrimp). Breakfast buffet here was fairly diverse with very attentive service.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 1, 2013

The architecture creates a wonderful atmosphere. You are instantly struck by the use of water features throughout the hotel which creates a nice sense of calm and relaxation - a million miles away from the hustle and bustle of Siem Reap. You enter the hotel by crossing a moat filled with carp fish, all lit up with lanterns. The ambience is just perfect. The spa and pool are the best antidote to a long tiring day touring the temples. The rooms are beautifully appointed and the bath is possibly the largest i have ever had in any hotel. The staff are just wonderful - Cambodians have to be the most placid and friendly people I have ever met on my travels. The hotel will, of course organise trips to the temples, but you can arrange your own tours independently for half the price. We made inquiries with the taxi drivers when we arrived at the airport. We saved a lot of money doing it that way and still had a great day with a driver for the day, a tour guide and lunch thrown in. You can of course do it without a tour guide, but if you're going all that way, a guide helps you make the most of it. The hotel is no more than 5-10 minutes from Angkor Wat, and downtown is walking distance so do make sure you get out and about, however hard it might be to pull yourself away from the hotel....

Room Tip: Definitely try a spa treatment after seeing the temples, the facilities are very good.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
78 reviews 78 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 26, 2013

As someone who lives and works locally, I can easily say this is one of the best venues in Siem Reap, consistently over-delivering in style, flavour and service. I especially enjoy being able to chill out in the elegant Martini Bar with its airy decor, abundance of fans (!), fast wifi and a backup generator (which is very important as SR often loses electricity for a few hours). Martini Bar's food is delightful: I often snack on one of the bar's reasonably-priced pizzas with a great base (hard to find in SR) and high quality cheese, or if I'm feeling more healthy I will eat the delicious lamb koftas - seasoned beautifully and served with a light and fresh-tasting couscous with fresh lime. If feeling decadent, there is an extensive cocktail and wine menu, all delivered with faultless service and a smile. As an aside, I've also eaten in the main Circle restaurant on special occasions and was blown away by the carefully crafted worldly modern tastes - this is very much east meets west, often with mind-blowing results - the chef is obviously a genius. Keep up the good work!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2013

This hotel is beautiful. Staff super helpful. Can't do enough for you. Lots of little touches (candle lights around pool at dusk, sheets turned down before bed, incense lit and dim lights so you can see at night in your room) made this stay. Great variety for breakfast, western and traditional. Worth the money

Room Tip: Pool view is great. Lots of vegetation, so to save bugs etc getting in, leave patio doors on to balc...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond La Residence d'Angkor

Address: River Road, Siem Reap | Kingdom of Cambodia, Siem Reap, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Siem Reap
#12 Business Hotel in Siem Reap
#15 Family Hotel in Siem Reap
#15 Romantic Hotel in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond La Residence d'Angkor 5*
Number of rooms: 62
Official Description (provided by the hotel):
Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate luxury hotel near Angkor Wat, set within a leafy walled garden. From here you are ideally placed to explore Siem Reap and to visit the temples of Angkor Wat, one of the man-made wonders of the world. ... more   less 
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Also Known As:
La Residence d`Angkor By Orient-Express Hotel Siem Reap

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