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“Excellent Historic Hotel” 5 of 5 stars
Review of Raffles Grand Hotel d'Angkor

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Raffles Grand Hotel d'Angkor
5.0 of 5 Hotel   |   1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia   |  
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Ranked #32 of 230 Hotels in Siem Reap
Laguna Beach, California
Top Contributor
88 reviews 88 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
176 helpful votes 176 helpful votes
“Excellent Historic Hotel”
5 of 5 stars Reviewed June 18, 2007

We had an unexpectedly wonderful experience at the Raffles. To be honest, we did not expect 5 star treatment or amenities - boy, were we wrong! The hotel and the staff are superb - truly 5 star.

The hotel itself is beautiful - a grand, historic mansion with lovely original antique touches - an original 2-3 person wood-paneled wrought-iron elevator, a lovely wood paneled library, an expansive pool area, beautiful marble black & white checkered floors throughout. There are lots of special service touches - a nice cool drink and scented towel upon arrival, to a small gift presented to you by the restaurant after dinner.

We ate at two restaurants - the cafe for breakfast and the traditional Cambodian restaurant for dinner. The dinner was exceptional. We'd never tried real Cambodian food. It was very elegantly prepared and tasted wonderful.

The staff seems to want to cater to your every need. They are exceptional friendly and seem to genuinely care about whether you are having a good time at their hotel.

Highly recommended. An elegant, charming oasis in the hot, blistery, somewhat grueling city of Siem Reap for sure.

  • Stayed May 2007
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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English first
Manila, Philippines
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 5, 2007

I stayed 5 days and 4 nights at the Raffles for a business trip. And it was truly a 5 star experience. The hotel doesn't look chainy at all. In fact, even if it has been renovated, it still maintains its old world charm. The staff speak very good English so there's no worry about losing in translation. The buffet breakfast is plentiful and the choices are not the same everyday. The pastries and the cakes are fantastic! My room was perfect. It had a day bed right beside the window which I thought was a nice touch to make the room more comfortable to stay in. The only minor thing that I found unsettling was the marble floor. It was cold to step on barefoot. There is a carpet but it doesn't cover the whole floor area. Only the bedroom part. So as you step into the foyer leading to the toilet, the floor gets cold. I also had a massage at the spa and it was heavenly. I believe that it's the best spa there is in Siem Reap. As for the proximity of the hotel to the temples, it's not as near as the other hotels, but it's just about a 5 minute ride away, as most hotels are. The one nice thing about the hotel's location is the park right across. It's also near the city center and the night market. Very convenient. I really enjoyed my stay at the Raffles. It just completed my Siem Reap experience.

  • Liked — the impeccable service
  • Stayed May 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, CA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 13, 2007

Four of us stayed at the Raffles Grand Hotel d'Angkor from January 26 - January 29, 2007. Upon entering the hotel you are escorted to the lobby lounge where you are handed a cold cloth and fruit drink while they check you in. You could imagine what it must have been like in colonial times of 1929. We were in the original building with the original elevator. The rooms were nice and quiet. I was on the poolside and my friends were across the hall facing the street side. They were worried at first, but it too was quiet. The beds were comfortable and the amenties all there; robes, slippers, shower caps,etc. I do think the rooms need some updating, as they were a bit worn out. The bathrooms in both our rooms were quite small and not what you would expect from a luxury hotel. The staff were all very friendly and kind. Upon re-entry of the hotel each day we were handed a much welcomed ice cold cloth. These little touches certainly helped to make the stay special. The buffet breakfast each morning was excellent. The selection was quite good with omlettes made to order, cereals, fresh fruits, etc. The pool was beautiful and warm. Lunch at the pool was lovely and tasty. The spa is quite small, but we are told they are going to building a state of the art facility. The jacuzzi was in between the men and women's dressing room and therefore, co-ed. Not sure how clear that was posted.

We had dinner at the hotel, which we felt was quite overpriced. I would highly recommend venturing out. Although, if you want to grab a cocktail at the Elephant Bar at Raffles during Happy Hour it is a good deal.

We had cocktails at the Hotel De la Paix which is very modern. Although we didn't have the time, we heard that Meric Restaurant in the Hotel is excellent.

We had dinner at the Indian Restaurant, Kama Sutra on Pub Street. It was delicious and inexpensive. And the location is brewing with energy. Great food, great spot. Great Angkor beer.

I highly recommend Baray Petit Garden for lunch. I loved it. The setting is stunning. The gardens are beautiful. And the peacock farm just adds to the charm. The food was the best Khmer food we had in Siem Reap. If you want to try excellent traditional food this is it. The owner derived her menu from recipes passed down to her from her mother and her grandmother. As described, Khmer food is very similiar to Thai food, but not spicy. It's off Route National 6 towards the Western Baray.

We also had dinner at Viroth. Also, Khmer. The atmosphere is hip, open, spacious. Great ambience. Really cool place, but some of dishes were hits and some were misses.

I also recommend our driver. He speaks english well and has a nice air conditioned camry. He had cold bottled water ready for us at all times. There were 4 of us and the charge was $25 a day. His name is Sam Pho.

Other recommendations include: Sunrise Children's Village, (orphanage) The guest relations manager of Raffles is a big supporter. The children perform Sunday afternoons at 2pm.

Aki Ra's Landmine Museum. To read more about the museum and Aki Ra, I suggest googling his name. Aki Ra has also provided a home here from many of the children from around the country who have become disabled due to tripping mines while playing in their own backyards.

The Angkor Temples. Simply phenomenal. Make sure you wear closed toe shoes, especially if you plan on climbing the steps. Wow, are they steep, not for those with height issues. Going up isn't so bad, it's the coming down that's challenging.

I'm sure as you have read, as I did on many sites, you will encounter many children selling postcards and other goods. They are so cheap, do not bargain. Be kind to everyone no matter how much you feel bothered. Cambodia is very poor and it's about survival for those trying to sell you goods.

Don't miss Ta Phrom, the jungle covered temples. It is worth hiring one of the many young people offering to take you to the best spots to take your photos. Another way to contribute and you will get some great photos that you might have not necessarily gotten on your own.

Please note US dollars are accepted everywhere. You pay in dollars and/or Riel.

It is truly a developing nation and contruction is happening everywhere. Hotels going up left and right. The people are beautiful, the sunsets magical and it was an unforgettable experience.

On a final note, to take malaria pills or not. A couple of us did and a couple of us didn't. We were all fine. And did not see many mosquitos at temples. Just make sure you apply insect repellent everyday. Going in January the weather was perfect. Warm, but not hot.

Stayed January 2007
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 27, 2007

We stayed here for 5 nights at the end of January 2007. Hotel was wonderful. We stayed in a State Room which was perhaps a little on the small side but was on the ground floor and had a terrace leading down to the pool. The pool was stunning with plenty of loungers and a lovely pool bar where we ate lunch a couple of days. The staff at the pool bar were very attentive - we went there most evenings for a drink during happy hour. Breakfast in the hotel had a very good choice - we had paid for this as part of our package so not too sure how much it cost. We didn't actually eat dinner in the hotel as that did look a bit pricey. Instead we went off to Pub Street - an excellent selection of bars and restaurants. At night they close the street off to traffic so you can happily amble around. Watch out though for the tuk-tuk drivers as they pounce on you whenever you step into the street.

  • Liked — Pool Bar
  • Disliked — Nothing
  • Stayed January 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
84 reviews 84 reviews
48 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 26, 2007

First of all it is a very pretentious place with really overpriced restaurants and souvenir shops. That being said, it is also a lovely old fashioned hotel with some beautiful rooms.
We spent our first night in an annex to the main building, the room was dark, damp, full of mosquitoes and house lizzards. After complaining at reception, we were shown a lovely room on the first floor of the main building, exempt from the mosquitoes and lizzards we hated living with. That was a lot better.
The Grand Hotel d'Angkor has a wonderful swimming pool and after walking in the heat visiting those temples in the jungle, it was lovely to come back to it.
Nice buffet breakfast but I do not recommend the restaurant/cafeteria (my friend was sick after having a hamburger there).
You have to pay to use the internet.

  • Liked — Wonderful swimming pool
  • Disliked — Lethargic staff
  • Stayed February 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed January 27, 2007

Overall, this is a very nice old fashioned colonial style hotel. Check-in took place in the bar with a complimentry soft drink and cold flannel. We were escourted to our room by a helpful member of staff.

The room was good, spacious with a decent bathroom. However, the pool view was obstructed by the porch underneath. A free bottle of wine and cheese platter upon arrival was a nice touch.

Room service was very efficient- nice food and a reasonable price- around $6 for a sandwich, excluding tax & service charge.

Breakfast was included in the price of the room, so not sure how much it cost. The choice was good- cereal, cooked international, fabulous dim sum, pastries, cakes, fruit, egg station, cold meat, spa breakfast, usual juices.

Evening meal: we ate in the casual restaurant once- buffet. The choice was fair but good quality and well presented (around $80 for 2 adults and 1 child). Didn't bother with the fine dining restaurant as it seemed too formal for us. For very good food with great prices, Siem Reap is a must. A couple of minutes by tuk tuk- US $2- readily available outside the hotel. The Red Piano is definately worth a visit- a 3 course meal for 3 people, including drinks (gin, beer & sprite) is around US $30. Pub Street is also great- gin & tonic US $1.50- 2.00, beer US$ 1, glass of decent wine $2.00. At night, the road is closed off to traffic, the restarants and bars are very busy and great fun. The only drawback are the street kids, they are persistent, but once you buy something for a couple of dollars, they are fine. They liked my daughter, and she thought they were great. Also, there are victims of landmines selling stuff- if you give them a $1, they are very happy!

Hotel pool: Good size, lovely, very clean. Lots of sunbeds, very quiet as most guests are out visiting the temples. There is no shallow end, but they do have a small shallow pool, which is good for kids if they can't swim. The pool drinks/ food service is ok- they gave us the wrong order- English isn't very good, but it was sorted out quickly. There is a spa, but I didn't use it.

Surrounding area: there is a shopping centre to the right of the hotel, across the road. It is a good place to stock up on water/ soft drinks/ beer- a fraction of the hotel price. Siem Reap centre is a couple of minutes away by tuk tuk.

Tours: Arranged a driver through the hotel- for the day it cost $30. Could of got it cheaper outside the hotel, but for convenience and comfort, it was good value. He tried to take us back to the hotel at lunch time, but we went to Siem Reap instead.

Kids club: closed, due to lack of children, even though it was high season and the hotel was fully booked.

Service: I found this hotel to be very formal, it took itself very seriously. The staff are friendly but overall it is quite stuffy. If you prefer a more casual approach, the Sofitel may be a better choice.

Shops: there are shops in the hotel- gifts, cakes, furniture, silks, clothes etc. Not sure about prices as I didn't buy anything.

Overall: a very nice hotel, great location- close to the temples and Siem Reap. Would suit couples without children, who like formal, traditional style hotels.

Stayed January 2007
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Raffles Grand Hotel d'Angkor

Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Siem Reap
#16 Luxury Hotel in Siem Reap
#20 Family Hotel in Siem Reap
#21 Romantic Hotel in Siem Reap
#24 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Since the early 1930s, a visit to the ancient temples of Angkor has been synonymous with a stay at Raffles Grand Hotel d'Angkor. Located in the heart of Siem Reap, a mere 8 kilometres away from the majestic Angkor Wat, this leading Siem Reap luxury hotel offers convenient access to some of the most intriguing ruins of the temple complex. The luxury Siem Reap hotel offers personalized pampering at the award-winning Raffles Spa, as well as an array of fine dining choices, from exotic Khmer cuisine at the Restaurant Le Grand to the Elephant Bar where fine wine, champagne and cocktails, including the signature Airavata is served. For a one-of-a-kind dining experience, opt for private dining at one of the magnificent temples of Angkor. Spread over 15 acres of beautifully landscaped French gardens, Raffles Grand Hotel d'Angkor exudes old-world Cambodian grandeur infused with the best of modern comforts. An elegant cage elevator, the township’s very first, adorns the lobby and continues to gracefully ferry guests as it did since the hotel was first established. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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