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“Lovely experience.” 5 of 5 stars
Review of Raffles Grand Hotel d'Angkor

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Raffles Grand Hotel d'Angkor
5.0 of 5 Hotel   |   1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia   |  
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Ranked #32 of 230 Hotels in Siem Reap
Amsterdam, The Netherlands
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Lovely experience.”
5 of 5 stars Reviewed January 9, 2013

While we were happy but not ecstatic with the Raffles at Phnom Penh, this one was a pleasure to be in. Well-located, very nice - and good - restaurant in a beautiful terrace, a very nice pool, and impeccable service. The rooms are OK, basically exactly the same as the ones in Phnom Penh. Importantly for Angkor, they have a well organized process of temple and site visits, with enough variety of arrangements to accommodate your budget. The staff are professional, charming, and reasonably fluent in English.

There are 2 down-sides though:

Over the whole stay the General Manager was nowhere to be seen. We asked to see him twice, and in both instances his deputies stood-in for him. They did meet our need, so no issue there, but a General Manager in such a resort should be visible and available, especially when on his welcome letter he underscores that we can contact him directly at any time (incidentally he doesn't give any contact info in his letter..).

A second down-side was the mandatory New Year's dinner, which was very pricey ($1,000 for a family of 4 with 2 young children) but not particularly good, nor was the entertainment, where we clearly had 2nd rate performers (but not a second rate bill..).

Other than that, we strongly recommend the agency we used for sight-seeing, called 'Angel Angkor Tour'. I would in particular ask for Mr. Lmut Dara. He can be both a guide and a driver, he speaks very good English, and is very pleasant and accommodating. You can reach him at +855.9777.55.076.

Best.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 10, 2013
Thank you very much for sharing your feedback on your stay with us. It is a pleasure to receive your compliments and we appreciate your constructive comments and regard them as our inspiration to improve and maintain the quality of our service.

As part of our core values and of our passion to deliver excellent service to our guests, our whole team develops and maintains a “can do” attitude that aims to deliver the best possible and prompt assistance to our guests without regard to our ranks.

Nevertheless, it is regrettable that I have not met you during your stay with us as I might not have been in Siem Reap at that time due to business-related trips. My sincere apologies for not being able to meet and assist you personally during your stay with us but it would be grateful on my part if you could give us the opportunity to serve you and be our guest again and I hope that I would be able to meet you and extend my warm regards on your next visit.

Thank you very much once again and we look forward to welcoming you back in the future.

Kind regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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957 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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New York City
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 8, 2013

I recently stayed at the Hotel for four days with my family. The experience was wonderful. Meals were amazing, staff was incredible. Hotel is beautiful and centrally located. I highly recommend the Hotel if you are visting Siem Reap.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 10, 2013
It is great to hear that you had a wonderful four-day stay at Raffles Grand Hotel d’Angkor. Thank you very much for the compliments. My team and I look forward to welcoming you back again on your next visit to Siem Reap.

Kind regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 8, 2013

This is a remarkable hotel, with remarkable service in an excellent location. Raffles is a beautiful hotel just 3/4 of a mile from the town, so its an easy walk. The rooms are nice, but not spectacular as the place really revolves around their incredible breakfeast and lunch buffets. The food really is good here. There is also a few bars, and a large pool and spa outside.

I stayed here for New Years. If you are reading this before New Years, its a great option. They filled the pool with candles and water lillys, had great music and a 6 course dinner with unlimited wine/champagne. It was memorable and just demonstrated their attention to detail.

Speaking of details, that incredibly appealing aroma which permeates the hotel: Lemongrass.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 8, 2013
Thank you very much for your remarkable comments about Raffles Grand Hotel d’Angkor. It is truly a pleasure for us to hear that you appreciate the setting and the service of our hotel. I hope you had an amazing stay with us and visit to Cambodia. We look forward to welcoming you back again.

Kind regards,
Christian Sack
General Manager
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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 7, 2013

This is one of the hotel which I would not mind staying again. Very attentive staff. And Breakfast was excellent with free flow of champagne. We have eaten at some good restaurants ourside the hotel in siem reap, Viroff?and Khmer Kitchen in Pub Street (cheap & good) but we found that the best meal we had was in Raffles hotel itself. We stayed in the old wing and the draw back is the bath tub is a bit too high for old folks to climb in. (No standing shower). Overall this is an excellent hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 8, 2013
We really appreciate the great feedback on our culinary offerings and on our service, in particular. It is wonderful to know that you had an excellent stay in our hotel. With the warmest regards and a huge thank you from our entire team at Raffles Grand Hotel d’Angkor.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 3, 2013

When you walk around Siem Reap and surrounds and come back to Raffles, you do feel a bit guilty of the luxury and opulence but it's definitely nice. The staff throughout the stay were exceptional and they know you by name. From checkin to checkout, everything was very smooth and the service was excellent. You definitely feel the preserve of the Raffles brand in all respects.

The location is a little out of the way from the main fare but walkable when not too hot (15mins) and there are tuk tuks (US$2). The hotel can organise tours to the temples with drivers and guides; the hire cars a little pricey but you do feel very special when the driver keeps coming out with cool drinks and hand towels after every temple visit (felt a little embarrassed actually when you see poor kids looking at you)....overall service was impeccable.

If any criticism, it would had been nice to have rooms with laptops. I have stayed at simple hotels and provision of computers/laptops in rooms is the norm and to have a 5 star hotel without this was a bit odd. The other thing criticism is probably the behavior of some other guests - whom i'd expected to be quite well off, professional and educated yet can keep talking loudly and slamming doors very early in the mornings at 5am. Really expected these guests to be more respectful.

The hotel is pricey but the service and experience was worth it.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 8, 2013
It is wonderful to know that you had an excellent stay at Raffles Grand Hotel d’Angkor and we are immensely grateful for your positive comments about our service. I will be sure to pass on your feedback to our team. We look forward to welcoming you back in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, Gauteng, South Africa
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 3, 2013

It was a treat to see so many bits of the original incorporated in the various revamps which have happened over time. The rooms are really quint with wooden shutters and ceiling fans a regional must. Old style bathroom with great big bath is perfect for an evening soak. The staff are a little over attentive and tend to buzz around on an awful lot - like mosquitoes - polite is nice but descreet service is just so much more attractive than endless inane chatter. Pool area is fantastic. Well worth staying here as the rest of the hotels in Siem Riep would have to work very hard to keep up

Room Tip: face the garden for a quiet or the pool for a more livelier experience
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 8, 2013
We really appreciate the great feedback on the preservation of the heritage of the hotel, in particular. It is a pleasure to know how much you appreciate these details. Thank you very much and our team looks forward to welcoming you back soon.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Queensland, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 1, 2013

Great old hotel with modern refurbishments. Very comfortable rooms, well appointed. Very friendly staff - especially the pool attendants - complimentary tropical fruit skewers. Huge pool and very nice surrounds. Breakfast excellent - even champagne every day if you need it. Bit of a hike from the centre of town - but most other hotels seem to be similar. However tuktuks always outside to take you wherever you want to go for a very cheap price.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, January 8, 2013
Thank you for appreciating the heritage as well as the modern touches of Raffles Grand Hotel d’Angkor and, most especially, our service. I hope you had a wonderful stay and we look forward to welcoming you back again in the future.

Kind regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Grand Hotel d'Angkor

Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Siem Reap
#16 Luxury Hotel in Siem Reap
#20 Family Hotel in Siem Reap
#21 Romantic Hotel in Siem Reap
#24 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Since the early 1930s, a visit to the ancient temples of Angkor has been synonymous with a stay at Raffles Grand Hotel d'Angkor. Located in the heart of Siem Reap, a mere 8 kilometres away from the majestic Angkor Wat, this leading Siem Reap luxury hotel offers convenient access to some of the most intriguing ruins of the temple complex. The luxury Siem Reap hotel offers personalized pampering at the award-winning Raffles Spa, as well as an array of fine dining choices, from exotic Khmer cuisine at the Restaurant Le Grand to the Elephant Bar where fine wine, champagne and cocktails, including the signature Airavata is served. For a one-of-a-kind dining experience, opt for private dining at one of the magnificent temples of Angkor. Spread over 15 acres of beautifully landscaped French gardens, Raffles Grand Hotel d'Angkor exudes old-world Cambodian grandeur infused with the best of modern comforts. An elegant cage elevator, the township’s very first, adorns the lobby and continues to gracefully ferry guests as it did since the hotel was first established. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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