We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Highly recommended” 5 of 5 stars
Review of The Privilege Floor

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added The Privilege Floor to your Saves list
The Privilege Floor
5.0 of 5 Hotel   |   National Road 6, # 0369, Banteay Chas, Slorkram | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 369, Cambodia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Best Value-Winter Trip !
Ranked #3 of 230 Hotels in Siem Reap
England
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“Highly recommended”
5 of 5 stars Reviewed March 4, 2014

I can honestly say that I have never experienced such great service! Every single member of staff we met was welcoming and treated us extremely well. While the rooms, food and the property itself were really good, the friendly nature of the staff ensured that our short stay exceeded our expectations. We really appreciated the benefits included with the room and the way that the staff structured our stay so faultlessly. I wouldn't hesitate to return!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

707 reviews from our community

Traveler rating
    645
    54
    4
    3
    1
See reviews for
129
400
29
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lake Bluff,IL
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 2, 2014

We were very happy with our choice of The Privilege Floor at Borei Angkor resort. Even after reading all the positive Trip Advisor reviews, you wonder exactly what to expect, especially in a country where you have never traveled before. For example, would the guide speak good English? would the car be air conditioned? would we be happy with the quality of the temple tours? The answer to those questions is yes. We were very satisfied with the touring arrangements, on the whole. In addition, the hotel was an oasis from the bustling town of Siem Reap. The pool and spa were especially attractive. Our room on the Privilege Floor was spacious with a west-facing balcony. I will say, however, that it was much too hot to use the balcony in the afternoon, so the point of the Sunset room was somewhat lost! Temps were in the 90s during our stay in late February. Fortunately air-con worked well throughout the hotel. I want to extend special thanks to the staff members who welcomed us so graciously, including Victor who met us at the airport with jasmine garlands, Jacky who was often at the reception desk on the floor and Alex, who was not our butler but always greeted us with genuine warmth. In the dining room and lounge I always enjoyed seeing Chenda, the dining room manager, who was very professional and kept things running smoothlly. Thanks also to Mr. Say in the dining room (good luck with your upcoming wedding!) and a charming young lady we saw each day at breakfast, whose name began with C. And like everyone we enjoyed our chats with the bartender, Soukman, who made a "perfect Manhattan" for me several times (note that it was possible to order something aside from the drinks menu of more tropical drinks). Having breakfast and happy hour included in our Privilege Floor package was a definite plus. Which reminds me, I wanted to mention one of my favorite Privilege Floor services: free one day laundry service! When you are visiting temples daily you go through a lot of clothing and it was such a pleasure to have the laundry cart roll up to our door at 5 or 6 each night with freshly washed and pressed t-shorts, shorts, etc. Finally, I wanted to thank our driver Ty, and guide, Mr. Navvy. Ty was the soul of patience as he waited for us at each location, strategically moving the car to minimize our need to walk even further after hot hours of sight-seeing. He always had cold bottled water and towels for us in a cooler, and he kept the car very clean. He was also our driver if we went out in the evening. I recommend Mr, Navvy as a guide if you want detailed analysis of the temple bas reliefs, as well as the history of Cambodia generally. He grew up among the temples of Siem Reap and was a teenager during the years of the Khymer Rouge. As a touring tip, I would avoid the excursion to Lake Tonle Sap, the so called floating village. It was a long dirty ride out there, and the quality of the boat and facilities did not match up to the rest of our experiences.

Room Tip: Siem Reap is not a pretty town, so if you want to see something aesthetic out of your window, ask fo...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paranaque, Philippines
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2014

From the time my wife and I arrived at the airport to the time we departed, we enjoyed the exceptional service and friendliness of the Privilege Floor staff. Mr. Alex took very good care of us and made us feel very special. Having a car and driver on standby throughout our stay makes the package truly value for money, and Mr. Muy, our driver, was very efficient aside from being very nice and patient. We were lucky to have Mr. Pichet as our exclusive tour guide; amazed with his encyclopaedic knowledge of the temples we visited, their history, and even the best spots to take pictures from. Kudos to Mr. Chenda and the rest of the staff at Damnak Lounge who always treated us with utmost friendliness and anticipated our needs and preferences. Won't forget the complimentary exclusive cooking lessons that Mr. Alex arranged for us with Chef Bhutong sharing his expertise in Khmer cooking. We will always remember with fondness our five-day Valentine weekend at Siem Reap : interesting sites that included Angkor Wat - one of the must-sees in our bucket list , friendly people, safe atmosphere... all those while staying in one of the best hotels we've stayed in during our many years of travel in terms of service, hospitality, perks and value for money! The Privilege Floor is highly recommended.

Room Tip: Ask for a room overlooking the swimming pool.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2014

We reserved 2 rooms for 4 nights and found our room one of the cleanest on our SE Asia trip. The Borei Angkor Hotel is wonderful and the Privilege Floor does live up to the level of service that everyone speaks of, for the most part. We did have a couple of problems which may have been due to the confusion of having 2 rooms. It seems we didn't always have the same butler which may have caused some confusion.

We were met at the airport with 2 cars, 2 drivers and 1 butler. On the way to the hotel one car made a stop to pick up an employee from the hotel. The car's AC was not working, it was a black car and the window did not open. After a long flight, I did not appreciate roasting in a hot car waiting 10 minutes for someone. As we had 2 cars, we used the car that had working AC for the rest of the day and requested that a different car with working AC be provided for our second car.

Victor seemed to be our main butler. It was arranged that the next day that we would use 1 car since we were staying local. Later that night we informed the person who was on call that we would need 2 cars after our morning sunrise tour. Unfortunately, the 2nd car was not there and it took 35 minutes for them to track down a car.

We did have difficulty at times reaching Victor by the phone which was very frustrating. I'm not sure what the problem was, although it does seem he had several people he was servicing and maybe he was busy with them since he goes to the airport on arrival/departure, or maybe it was his day off.

The gentleman at cocktail time was a hoot and the employees were very helpful and nice. The laundry service was great. We felt the breakfast on the first floor was a better choice for us as it had a huge selection. My daughter enjoyed the spa and pool was wonderful after a long day of touring the temples. Our room looked over the pool which was spectacular. The wifi was working although could be a bit slow. The food at the hotel was very good.

The drivers were very safe and friendly. Our guide was very informative and nice. Cambodia is a wonderful place and I would recommend the Privilege Floor.

Room Tip: Get the pool view.
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 27, 2014 via mobile

From being met at the airport and escorted back at the end of your stay, it really does feel a privelege to have stayed and enjoyed the hospitality offered.
Each and every one of the staff deserve a mention, from the Doorman to the Resort Manager, but in my case, a particular mention to Ro Dahm, the resident 1st Aider who put her skills to good use when I tripped over a step in the lounge floor and split open an eyebrow! Hence the title of my review....
The Privelege Floor, the 4th Floor idyll of a luxury hotel in the heart of Siem Reap which is, itself, clean, ever tidy, has great facilities, excellent food and drink, well furnished pool area, and super spa!
Our large room with wood floor had a balcony with swing bed complete with netting drapes, king sized bed, large flat screen TV with a fist full of channels, bathroom with separate bath and shower, with a good range of toiletries restocked every day, and a complimentary mini bar with beers and soft drinks restocked every day.
The laundry service is a good reason to scale back on the amount of clothing you need - as is unfortunately, the rather limited drawer space!
The complimentary canapés and drinks in the lounge seemed never ending, served by extremely attentive staff under the watchful eye of the Manager.
Every time we left the floor, and every time we appeared out of the lift on our return, we were bade farewell, and greeted by name and with sincerity.
The Tour Guide allocated as part of the Privelege Floor Package was faultless, spoke extremely good English, and provided an excellent history of each and every one of the Temples that we visited. Our Driver was ever careful, and aware of the traffic and road conditions while we were out and about, always ready with chilled bottled water and cool towels when we returned to the vehicle.
The Privelege Floor is a place where you are welcomed, valued and respected; an oasis not only in the hustle and bustle of Sim Reap town, but in the hotel also.
The old adage of "you get what you pay for" holds well here. It's not cheap, but by Jove, it's well worth it.
I hope you enjoy your stay as much as my wife and I did - "Well Done and Thank You" to all the staff who made our visit so enjoyable, we would like to think we will have the opportunity to return some day.........

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 23, 2014

Stayed here for 8 days this last week . The hotel is as good as described BUT the staff are even better . They make the place, they are professional, friendly, always willing to help if required and how another reviewer can criticize their attitude as being too friendly , really shows a narrow mind.
The Maitre D at the Priiveleges` own cocktail bar on the 4th floor, is a wonderful example, his name, Chenda if I remember correctly is a consumate manager of his area. Very professional, friendly, helpful and like all of the staff he appears genuinely interested in making your stay with them as pleasant and stress free as possible. Staff in Europe and Australia could learn a great deal from this team of workers in respect of attitude, effort and respect in their jobs
Without staff like these this hotel would be just another high price , swish hotel, with them, it became a second home with a whole load of new friends. I thank all of them for making our holiday so enjoyable .

Room Tip: If you can try to avoid rooms 401-405 , there are a couple of very noisy dogs in a property adjacent...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2014

We recently stayed at the Privilege Floor for 5 nights. The service is excellent from the greeting at the airport to the personal touches provided each night in our room. They arranged a great tour guide whom my 7 year old son enjoyed and ensured ever need was fulfilled. My husband enjoyed a few glasses of wine during the daily Happy Hour. The next day a bottle of wine was left in our room to enjoy. The staff refers to you by name which really stands out. On our outbound flight we had a late flight and the person that attended us from the arrival and during the stay escorted us to the airport which was a 13+ hour day for her but displayed an above and beyond for treatment of guests. I have high regard for the hotel and have referred it to several friends for their travel to Siem Reap.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Privilege Floor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Privilege Floor

Address: National Road 6, # 0369, Banteay Chas, Slorkram | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 369, Cambodia
Phone Number:
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 230 Hotels in Siem Reap
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Privilege Floor 5*
Number of rooms: 19
Official Description (provided by the hotel):
Winning the 2014 Tripadvisor Travelers' Choice Award on Top 25 Hotels with Exceptional Service at rank #1 in Cambodia and #11 in Asia, The Privilege Floor offers unparalleled privacy and comfort that truly redefines the meaning of privilege. 'Wake up slow' and immerse yourself in the finest our hospitality has to offer. The Privilege Floor is separately best located on the fourth floor of a 5-star property of Borei Angkor Resort & Spa and houses to 19 elegantly decorated rooms and suites with Cambodia's original silk products, assorted handicraft and wooden floor with private balcony overlooking the refreshing view of sunset, tropical garden and swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Orbitz, Travelocity, Despegar.com, HotelTravel.com, Ctrip TA, Odigeo, TripOnline SA and Tingo so you can book your The Privilege Floor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Privilege Floor, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.