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“Excellent Customer Service” 4 of 5 stars
Review of Bunwin Boutique Hotel

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Bunwin Boutique Hotel
3.5 of 5 Hotel   |   National 06, Phum Banteay Chas | Samaki Market zone, Siem Reap, Cambodia   |  
Hotel amenities
Ranked #34 of 253 Hotels in Siem Reap
Singapore, Singapore
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent Customer Service”
4 of 5 stars Reviewed October 8, 2013

They are located in a little alley, away from the main district but they provide free tuktuk service to the Center Market (near Pub Street, where all the night activities are).
There is also free airport transport to and from the airport via their TukTuk service.

The staff there are very friendly, helpful and approachable. They always try to help you with your enquiry and are always patient.

There is a little swimming pool inside and the rooms are located just around the pool. They have a total of 10 rooms only, so i think their service is more personalized.

One bad thing is the breakfast! I don't really fancy the food they have.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boutique59, Manager at Bunwin Boutique Hotel, responded to this review, October 11, 2013
Thanks for choosing Bunwin Boutique Hotel and sharing your experience after accommodation. In this response, we are really sorry to read that you were not happy with our breakfast and to settle this with you directly in the hotel.

We offer three choices of breakfast so that you can choose one each morning. If you feel humdrum you can advise our restaurant service what you prefer we will then be more than happy to offer alternatively, but except buffet breakfast as there are minimum number of residents in the hotel.

Once again, we would like to thank for choosing our hotel and taking your value time to post your review.

Bunwin Boutique Hotel's Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

The best thing about this hotel is their staff - they really make an effort to help you and make you comfortable. They speak good English and are always ready to help.

Very nice and well designed premises and spacious hotel room.

Although it's a bit off the road, it wasn't a problem moving around as there was a tuktuk service available.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

We have been in the lucky position of staying in this fantastic boutique hotel for 10 nights and I cannot praise it highly enough. Everything about it is exceptional. It is down a little street a couple of minutes away from the hustle and bustle of Siem reap therefore you are assured of a lovely quiet nights sleep. The rooms are spacious and very comfortable. But then we come to the staff who are just the most polite and helpful people i have ever come across in my extensive travels. There is not a single thing to find fault with. We have loved every minute of our stay and would never dream of staying anywhere else in Siem reap. Oops forgot to mention that they also provide a free tuk tuk service into and back from town. Please take my word for it this hotel is truly amazing.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed September 27, 2013

I've stayed at Bunwin a few times now and have been thoroughly impressed with almost every aspect of this delightful property. The staff are invariably exceptional: gentle, polite, considerate and genuinely concerned about making every guest comfortable and satisfied. The premises is beautifully designed and the rooms generously sized, tastefully decorated and remarkably private from their neighbour. The single drawback is the location, ie 3 km from town on a side street off dusty National Road 6, although this is not really an issue as every non-local guest is issued with a mobile phone with which they can call a hotel tuk tuk 24h a day for pick up and drop off as required. As far as value for money, I don't know of anything close. I am looking forward to my next stay, and cannot recommend Bunwin highly enough.

Room Tip: They are all perfect
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 15, 2013

We stayed for five nights this september. Everything was perfect and the room was very big ; we stayed in the cheapest one, but the room was enormous, about 30 square meter with a huge tub and a shower. The room with all the amenities: A/C, safety box, free bottles of water and a plate of fruit. Furthermore they give us two free traditional khemer massages of 1h because we stayed five nights. Another great thing was the free service of tuk-tuk that hey offer, giving a mobil phone to call when you want to pick up and return to the hotel. All the staff were enjoyable and professional. The breakfast and the lunch and dinner were perfect. I will recommend for sure in your stay in Siem Reap. The only thing to improve was the street that arrives to the hotel (about 150m) with some bumps in the road.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 11, 2013

We would highly recommend to stay here anytime! My hubby and I felt pampered with its fantastic hotel setting, always smiling n courteous staff, best yet - free tuk-tuk rides to town centre which is just 10 minutes away from the hotel. My favourite part was breakfast everyday, as it is made fresh to your order as per menu choice available.

As we stayed for 4 nights, we were surprised that we'll get an hour free massage! That made our day as we know we'll need it soon after visiting temples in the days to come.

The hotel is not on a regular main central location, but it's great if you want a less noisy place to relax after your adventurous day. The staff at Bunwin is always ready to assist you. We will stay there again if we visit Siem Reap, or try its sister hotel - The Moon Boutique Hotel.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

I normally don't write reviews, but I feel that the staff at the Bunwin deserve some praise:

My friends and I traveled to Cambodia in April 2013, and Siem Reap/Angkor Wat was our last destination. The Bunwin's extremely gracious staff, all-inclusive transportation services and the clean and beautiful accommodations made our stay in Siem Reap especially memorable.

Like most travelers, we read the reviews on Tripadvisor before booking a room at the Bunwin and we understood that it wasn't as close to the center of the city as some other hotels. But we knew we would be wiped out by the end of this trip, and figured that the complimentary tuk tuk services around town and bus station/airport transfers would be well worth it. And we were right. Having a sort of personal chauffeur makes all the difference in the world, especially after days of flagging down and haggling with tuk tuk drivers all over Cambodia (it's exhausting!). Plus, the city is just a few minutes away on smooth pavement (the alley and driveway into the hotel is not paved, however).

The staff really goes out of the way to make you feel welcome and comfortable. Our flight out of Siem Reap was in the evening, and the staff was generous enough to let us occupy the room until our flight. I know late check-outs are contingent on room availability, but they were super accommodating. When the flight got delayed another hour or so, they were understanding and made proper arrangements for our limo to the airport.

PS. We loved having the massage therapists from the Bunwin's sister hotel, Moon Boutique Hotel visit us in our room at the Bunwin. The massage comes to you AND you get a good discount! We later returned to Moon Boutique Hotel in the city and got another massage there with the Bunwin discount as well.

PPS. Book a sunrise trip to Angkor Wat with the hotel. The staff will pack you a cute breakfast to go. Make sure you get a mobile phone from the front desk and the number of your tour guide/driver so you can find him easily between temple-hopping.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bunwin Boutique Hotel

Address: National 06, Phum Banteay Chas | Samaki Market zone, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 253 Hotels in Siem Reap
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bunwin Boutique Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Our architecturally designed boutique hotel is located in a quiet area, near the heart of Siem Reap and just a short drive to the International Airport and the alluring Temples of Angkor, Heritage Park. This exclusive retreat has only 2 suites and 8 deluxe, ultra modern poolside rooms, ensuring quality personal service and traditional Khmer hospitality. The rooms have been designed for stylish simplicity with all the latest technologies to allow a relaxing and rejuvenating stay. All rooms have polished concrete flooring, black and white interior tones with a delicate touch of Cambodian artwork. On your door step is our free form swimming pool and bar area, set in a lush tropical garden for you to enjoy a refreshing drink or maybe massage and other treatments. Our executive chef offers a wide selection of mouth-watering dishes through-out the day to ensure our guests complete comfort. Our dedicated team offers a full range of concierge services, complimentary air-port pick-up and transfer, downtown shuttle, free use of laptop with WIFI connection and local mobile phone. ... more   less 
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