We stayed here after staying at another hotel (unfortunately they were booked out for the rest of our stay). After staying at this hotel, we were probably spoiled by their fantastic and much friendlier service.
We really liked the villa, it was quite spacious and clean. We had a nice big balcony with two lounge chairs and a bathtub which overlooked the pool. Only problem here was the hot water in our shower didn't work properly. It wasn't fun having a cold shower at night! We inquired about the water the next day and were told that we had to wait five minutes for the water to work. We followed the advice but indeed it took more than five minutes, more like fifteen and the water pressure was horrible. We figured this was just our room as we moved rooms the next day.
Now the service, we felt that the service wasn't as friendly as other hotels we have stayed at. At breakfast, we had to ask for another cup as the one we had wasn't clean. The lady next to us also asked for the same thing. We just felt that the staff didn't engage with us enough.
We didn't really get a customer oriented/friendly vibe here. Which is quite unfortunate as it is a smaller hotel. I feel that the service could have been more professional. We got up early one morning to speak with someone at reception regarding an urgent matter about our departure, only to find them sleeping on the lobby chair so we had to go back to our room and wait. Also disappointing that the hotel doesn't offer complimentary drop off and pick up service to the airport! The hotel is the same price as other hotels and we felt there wasn't much value here.
Breakfast was ok, not the best I've had. You chose from a menu. I usually prefer buffet.
Sorry golden banana, I won't be staying here again!
- Official Description (provided by the hotel):
- The Rambutan Resort - Siem Reap (formerly known as Golden Banana Boutique Resort) consists of Khmer style Villas and Deluxe Suites around a lovely pool .The Resort is designed in a modern Asian style with all luxuries and the addition of locally crafted furniture sourced from sustainably-harvested palm wood, modular terrazzo surfaces, vibrant Asian art, Cambodian crafted silks, secluded balconies, alfresco private stone outdoor bathtubs and local tiles floors .The Resort has a large salt water pool with water-fall, pool-bar, restaurant and massage, all surrounded by a tropical lush garden. ... more less
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- Also Known As:
- Golden Banana Boutique Hotel Siem Reap
- The Golden Banana Hotel